I ordered a leotard from Basilica Dancewear, received my order number and waited... Nothing. Tried their automated chat to track my order - was 'awaiting fulfilment'. I emailed to find out where my... See more
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See what reviewers are saying
Another lovely leotard ordered for my daughter at a great price. Excellent quality as always. We’ve had many and the quality is outstanding. Machine wash well too. The sizing is smaller than other bra... See more
Cannot fault the quality of products from Basilica. We haven’t purchased a single leotard that hasn’t stood up to the battering of countless dance classes and to be able to throw them into the washing... See more
I ordered 2 items 3 months ago but only received one, which I returned. Customer service representative only got back to me a month later to ask what I would like to do and I requested a refund. I hav... See more
Company details
Information provided by various external sources
Family-owned brand where we design, create, and manufacture most of our products. Our team of designers makes sure that all our collections are unique and offer the perfect fit and feel. We handpick all the best fabrics and materials available creating unique and practical products that stand out.
Contact info
28 Strympole Way, CB237ZJ, Cambridge, United Kingdom
- 08455443858
- retail@basilicadancewear.com
- www.basilicadancewear.com
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DO NOT ORDER FROM BASILICA
I ordered a leotard from Basilica Dancewear, received my order number and waited... Nothing. Tried their automated chat to track my order - was 'awaiting fulfilment'. I emailed to find out where my order was - no response. I phoned many times - no answer. A pending payment to my credit card has disappeared. If they are in trouble or have gone out of business, the least they can do is let the people who have ordered from them know this. But zero communication? Not acceptable.
16 July 2024
Unprompted review
Do not order from this company
Do not order from this company. My 16 year old daughter order a leotard from their website. They have taken the money and not sent the item. They have ignored every message we have sent. Disgraceful
21 May 2024
Unprompted review
Little information
Orderd a leotard from the sale section a week ago. Still no sign of it being shipped or if the order is being processed.
18 April 2024
i STILL HAVE NOT RECEIVED MY ORDER AND THIS WAS ORDERED IN FEB
i STILL HAVE NOT RECEIVED MY ORDER AND THIS IS SINCE jANUARY
13 February 2024
Unprompted review
Out if stock of colour we wanted
Out if stock of colour we wanted, changed colour and they could not even be bothered to post it. Never ever will I order from here againm
13 April 2023
Very poor customer service
Waiting on a refund for a leotard which wasn't delivered & 2 leotards which I have sent back (mistake on my part) I have sent 5 emails & multiple messages on their website 'chat' with no response!!! The leotards are beautiful& good quality, unfortunately customer service doesn't match! I am really unhappy with the situation
20 January 2023
Unprompted review
I have ordered a leotard on the…
I have ordered a leotard on the website. The size fits perfect, however I would prefer thicker fabric layer for breast support, since the fabric of the leotard is quite thin.
22 December 2022
I have ordered 2 items 3 monthsWrong order and no refund ago but…
I ordered 2 items 3 months ago but only received one, which I returned. Customer service representative only got back to me a month later to ask what I would like to do and I requested a refund. I haven’t heard from the company since then and it’s been 3 months! I sent multiple emails and contacted via Facebook and Instagram. I am very upset and unhappy with the customer service.
6 September 2022
Amy Long sleeve
Shipping was efficient and product is lovely and comfortable. I am always on the lookout for elegant and modest leotards and this one was a perfect fit!
3 November 2022
Excellent service
28 July 2022
Lovely fit and colour 😍
25 July 2022
Your leggings are absolutely beautiful
Your leggings are absolutely beautiful. The style and quality is second to none and the selection of colours is absolutely beautiful.
8 June 2022
Quality products
Quality products, fast delivery and fantastic customer service, will always recommend.
8 June 2022
Great quality dancewear!
Great quality dancewear!! Love Basilica!
Just had one problem with the delivery company as they took almost 3 weeks for it to arrive… contacted Basilica and they replied quickly and efficiently and sent a new replacement.
Recommend Basilica Dancewear!
24 May 2022
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