Basis Pet (Not Basic Pet) Reviews 378

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

They sent me a returned product sold as new. Memory foam won't expand. Yellowed and aged foam that forms a rounded set of stairs not usable. They said it is what it is. Disgusting. 90 dollars for land... See more

Rated 5 out of 5 stars

Thanks for respecting cats' whiskers! Very good design stainless steel cat bowls, perfect size and height so cats can eat without involving their whiskers. Size is perfect, quality of steel is excelle... See more

Rated 5 out of 5 stars

My order consisted of two dog bowls and a stand plus two cat bowls. We are extremely happy with our purchase. All items are easy to wash and dry and still look wonderful! Our cat is particularly happy... See more

Rated 5 out of 5 stars

I became concerned about the quality of stainless steel when I read about a random test that was conducted on large shipments of stainless steel pet bowls being sold at a big box store. The tests... See more

Company details

  1. Pet shop
  2. Hobby shop

Written by the company

Offering Simple, Natural Pet Supplies. Please note that many folks have started leaving reviews on our page that are for another business. We are Basis Pet and not affiliated with Basic Pet. Please leave the bad reviews on their page!


Contact info

1.1

Bad

TrustScore 1 out of 5

378 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Products

I have purchased several large and medium stainless steel bowls for my GSD. I will never buy anything else. They are excellent quality. And I just purchased the dog food stands in white. They are sturdy and easy to put together. Love that these products are made in the USA and non-toxic. My GSD is my baby and I am always looking for the best products for her. Basis is at the top of that list.

29 January 2016
Unprompted review
Rated 5 out of 5 stars

Great product, great company.

I ordered some of their bowls because I wanted to be sure that my dog's dishes are safe. The bowls look great, and are exactly as described. They also shipped very quickly, and were well-packaged: enough to be safe, but not so much that it took hours to get to the bowls. The bowls look nice, and now I don't have to worry about my dog being poisoned by lead or chemicals.

27 January 2016
Unprompted review
Rated 5 out of 5 stars

Great Bowls

Checked every major pet store, all the superstores, and the locally owned stores, couldn't find bowls of this quality. They were all of lighter, thinner construction, and not made anywhere close to North America. Will definitely get another set, when we get another Frenchie. Thanks for a great product.

27 January 2016
Unprompted review
Rated 5 out of 5 stars

Awesome service and product!

The cat bowls I ordered are great! The size is perfect and I love that they are made in the USA!! They clean up well and there is no more spillage over the side. Love them and you will, too!

25 January 2016
Unprompted review
Rated 5 out of 5 stars

My cats are happy and so am I.

My cats love these low profile bowls. They clean very easily in the dishwasher. Shipping was very fast and they are exactly as described on the website. 10 marks out of 10, I would order these again, but they're so well made, I probably won't ever need to (unless I get more cats!).

23 January 2016
Unprompted review
Rated 5 out of 5 stars

Stainless steel dog bowls

I purchased the stainless steel dog bowls and riser. When I adopted a second fur kid I knew exactly where to go for bowls. High quality products and customer service is the best!

17 January 2016
Unprompted review
Rated 5 out of 5 stars

So helpful !

I had several questions before I purchased my bowls, and Mike answered everything by email same day. I loved the bowls once they arrived, and they are even better than I expected. I would highly recommend this company.

11 January 2016
Unprompted review
Rated 5 out of 5 stars

Very happy with Basis Pet

I was looking to buy new food and water bowls for my dogs. I did not want to just by any bowls. After some research, I wanted to buy USA made stainless steel bowls. Basis Pet came up first in my online search. I ordered medium sized bowls and Grip Pet Bowl Holders. They arrived much sooner than I expected and were packaged very well. The instructions for assembling the grip holders and the instructions for cleaning and taking care of the bowls, as well as the letter from the owner of Basis Pet, were very helpful and appreciated. The grip pet bowl holders work great, and the bowls themselves are great. I am so pleased with the quality of these products and the service of Basis Pet. I definitely recommend Basis Pet and their products to anyone who is looking for safe and sturdy bowls for their pets!

8 January 2016
Unprompted review
Rated 5 out of 5 stars

Quality products

The bowls I received from Basis Pet were first quality made in the USA stainless steel. I would definitely buy from this company again.

7 January 2016
Unprompted review
Rated 5 out of 5 stars

Four paws up from Libby the Cat!

My cat Libby (7 years old) seems to enjoy her new Basis stainless steel water dish. I had noticed that with her 'old' water bowl she always dipped her paw to get water - which tended to mean water splashed around the bowl. I started looking for a new stainless bowl that was Made in the USA (safety first!) and found Basis. Libby took to her new bowl within a couple of days and yesterday I observed her lapping up her water. :-) Hooray!

5 January 2016
Unprompted review
Rated 5 out of 5 stars

Impressive customer service

I placed an order for 2 medium sized bowls and the low rise multi-bowl stand. It arrived within a few days. As soon as I opened the box, I realized the bowls were too small for my Lab. I contacted customer service for a return label and within a few hours Mike sent me back an email with the free return label. Mike and I discussed via email my getting the next size up. I was hesitant to spend any more money and Mike generously worked with me to facilitate my getting the correct size product.
The large size bowls and stand arrived within a week. The size is pefect. The quality of the bowls and stand is excellent and the stand has a nice, clean modern appearance. I would definitely recommend th product and the company.

3 January 2016
Unprompted review
Rated 5 out of 5 stars

Best purchase for my dog

I found you and love your fast shipping and I'll recommend your products to everyone!
Basis Pet is where I'll purchase my pets products from now on.
Thank you,
Connie from Illinois

3 January 2016
Unprompted review
Rated 5 out of 5 stars

Five stars!

This is one of the most professional and helpful companies I've ever done business with. They respond quickly with answers to questions and my orders always arrive before expected. I've orders from them 4 times and have seen absolute consistency in their product and service. Not to mention the health value of their product. These guys exemplify what a small business (any business for that matter) should be. Wish they would do bowls for my bird perch!

1 January 2016
Unprompted review
Rated 5 out of 5 stars

High Quality Products and Worth Every Penny

I have always used ceramic bowls to feed/water my cats, but recently read that stainless steel was better. Since my cats are prone to feline acne, and my ceramic bowls were getting old, I decided to search for good stainless steel. I was impressed with Basis Pet's description of their quality and pet-friendly design. I ordered a medium size bowl and the white holder for water, and six small bowls for food. The cats like to play in their water and they scoot their water dish around, but the holder effectively stops the scooting! It can even be used with their old water dish while I am washing the new one. But I will definitely be ordering a spare dish so I can completely eliminate ceramic. The cats did not hesitate to switch to the new food bowls! They are shallow and well designed. It is easy for them to eat from without touching their whiskers. I can see and feel the quality of the bowls; they are much better than pet store quality. They wash well in dishwasher.

30 December 2015
Unprompted review
Rated 5 out of 5 stars

Great products

I have ordered two rising bowls. They arrive promptly and are reasonably priced. Very sturdy - we ordered the second one just because we wanted a new color.

30 December 2015
Unprompted review
Rated 5 out of 5 stars

Great product. Great service.

Not many companies offer scientific testing of their products to back up sales claims. This one does, and will have my business, and my recommendation to others.

27 December 2015
Unprompted review

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