An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
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After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
Company replied
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
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So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
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Company details
- #56 of 113 best companies in Bathroom Supply Shop
- #69 of 109 best companies in Bathroom Renovator
- #126 of 214 best companies in Decoration and Interior Design Store
- #152 of 246 best companies in Home improvement shop
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Bathroom City
Thank you. We're delighted to hear that you found our website easy to navigate and that it had exactly what you were looking for. We appreciate your support and look forward to serving you again.
Kind Regards
Bathroom City
Excellent customer service!
Excellent customer service!
Telephone answered promptly and query resolved immediately by Kelly. Perfect….cannot fault the service and can highly recommend Bathroom City!
12 June 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that Kelly was able to answer your call promptly and resolve your query straight away. Providing excellent customer service is something we take great pride in, so it's fantastic to know we delivered a positive experience for you.
Thank you
Kind Regards
Bathroom City
Kelly the Customer Service Returns…
Kelly the Customer Service Returns Manager dealt with my issue in a prompt and professional manner.
11 June 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that Kelly was able to resolve your issue promptly and professionally. Providing excellent customer service is our top priority, and we'll be sure to pass your feedback on to Kelly and the team. We truly appreciate your support and look forward to assisting you again in the future
Kind Regards
Bathroom City
Reply from Bathroom City
We're delighted to hear you found great value and had such a positive experience. Your kind words mean a lot to us, and we look forward to welcoming you back again soon
Kind Regards
Bathroom City
Wow stunning selection of products
Wow stunning selection of products. Sales and service for my bathroom were great. After sales support was top notch. Kelly and Pete were really helpful when it came to asking about missing items . Highly recommended.
1 June 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that you were impressed with our product selection and that both our sales and service teams provided a great experience. It's especially wonderful to know that our after-sales support met your expectations and that Kelly and Pete were able to assist you promptly with your missing item queries.
Your kind words and recommendation mean a great deal to us. We'll be sure to pass your feedback on to Kelly, Pete
Kind Regards
Bathroom City
5star customer service.
Was looking for specific toilet pan for this set. Called to confirm was same as in picture online.
Kelly T took the time to check for me and confirm. Delivery was running late from delivery company but Kelly chased this up for me too and kept me updated as to when it would be delivered. All delivered well packaged.
Fantastic customer service. Definitely recommend Bathroom City. Many thanks!
8 June 2026
Unprompted review
Reply from Bathroom City
Thank you for your kind feedback. We're delighted Kelly T was able to help confirm the correct toilet pan and keep you updated on the delivery. It's great to hear everything arrived well packaged and that you were pleased with the service. We truly appreciate your recommendation and look forward to helping you again in the future
Kind Regards
Bathroom City
Great products and exceptional customer…
Great products and exceptional customer service.
4 June 2026
Unprompted review
Reply from Bathroom City
Thank you, We're delighted to hear that you were pleased with both our products and customer service. Providing exceptional quality and support is always our goal, and your kind feedback means a lot to our team. We truly appreciate your support and look forward to serving you again in the future
Kind Regards
Bathroom City
Lots of choice
3 June 2026
Reply from Bathroom City
We're glad you enjoyed the wide range of choices we offer. We’re always looking for ways to improve and provide an even better experience. We hope to welcome you back again soon
Kind Regards
Bathroom City
Great customer service
I spoke with Mariah and she found the product I needed, ordered it, arranged payment and delivery. She was extremely helpful in a friendly yet professional manner. Very happy customer.
2 June 2026
Unprompted review
Reply from Bathroom City
Thank you, We're delighted to hear that Mariah was able to find the product you needed, arrange the order, and coordinate payment and delivery smoothly. We'll be sure to pass along your kind words to her. Providing friendly, professional, and helpful service is what we strive for, and it's great to know Mariah delivered such a positive experience.
Kind Regards
Bathroom City
Easy payment system
Easy payment system. Able to pay in installments is very handy as well
6 February 2026
Reply from Bathroom City
Thank you for your 5-star review We're delighted to hear that you found our payment system easy to use and that the installment payment option was helpful. We appreciate your feedback and look forward to serving you again in the future
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much for your 5-star review, We're delighted to hear you had a great experience. Your kind words and support mean a lot to us. We look forward to serving you again soon
Kind Regards
Bathroom City
Ordered the oliver cashmere vanity unit…
Ordered the oliver cashmere vanity unit 1300mm with solid oak worktop.Arrived week later great condition fitted now looks great definitely reccomend Bathroom city
15 May 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that your Oliver Cashmere Vanity Unit with Solid Oak Worktop arrived in great condition and that you're pleased with the finished result. It's wonderful to know it looks great in your bathroom and that the delivery and quality met your expectations. Thank you for choosing Bathroom City and for recommending us.
Kind Regards
Bathroom City
Great Service
Website easy to use, communication excellent. I had a query about my order and Kelly really went out of her way to help.
27 May 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear you found our website easy to use and that our communication met your expectations. We’ll be sure to pass your kind words on to Kelly, she’ll be thrilled to know her help made such a positive difference to your experience
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you , We’re delighted to hear that you found the website efficient, easy to use, and user-friendly. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon
Kind Regards
Bathroom City
Website easy when working correctly
Just ordered, so not received yet, but when the website works (had everything in basket ready to pay, then seemed not to work for a day or so) easy to understand what you need, but no discount codes work, even when being shown to you left right and centre, they either say invalid or been used, possibly and issue from the previous problem.
27 May 2026
Reply from Bathroom City
Thank you for your feedback and for placing your order with us.
As your order has not yet been received, please contact us directly so we can look into this further and discuss the issue with you personally 01217530700 We’ll be happy to help resolve this for you.
Kind regards
Bathroom City
Easy to negotiate site and pay
26 May 2026
Reply from Bathroom City
Thank you, We’re glad you found the site easy to negotiate and straightforward to use. We appreciate your feedback and look forward to welcoming you again soon
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you for your 5-star review We're so glad you were happy with the price and your order. Your support means a lot to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
Great products, competitive prices and exceptional customer service
We made a trip to Birmingham after viewing the Bathroom City website. We were not disappointed. Some excellent products at very good prices. We ordered a bath, shower screen and two taps. Our bathroom needed quite a lot of work doing before we wanted to take delivery, which wasn’t a problem. We could just ring a week before it was needed and delivery was arranged. Excellent service.
A special mention to Kelly in customer services, who arranged for a tap to be exchanged, as one that was deliverer was incorrect. Again excellent service.
6 May 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that your visit to Bathroom City was worthwhile and that you were pleased with both our products and prices.
It’s great to know that the flexible delivery arrangement worked well for your renovation schedule, and that your bath, shower screen and taps met your expectations.
A special thank you for mentioning Kelly in our customer service team. she’ll be thrilled to know her help with the tap exchange made such a positive impression.
We truly appreciate your feedback and your custom, and we hope you enjoy your new bathroom for many years to come
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much We’re delighted to hear you felt you received great value and had such a positive experience with us. Your support and kind words truly mean a lot to our team.
Kind Regards
Bathroom City
Seamless online ordering process
Seamless online ordering process. Fast delivery. High delivery charge though!
13 May 2026
Reply from Bathroom City
Thank you for the 5-star review. We're so glad you enjoyed the seamless ordering process and fast delivery. We also appreciate your honest feedback about the delivery charge, and we’re always looking for ways to provide the best overall value. We truly appreciate your support and hope to serve you again soon
Kind Regards
Bathroom City
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