An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
Company replied
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
Company replied
So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
Company replied
Company details
- #56 of 113 best companies in Bathroom Supply Shop
- #69 of 109 best companies in Bathroom Renovator
- #126 of 214 best companies in Decoration and Interior Design Store
- #152 of 246 best companies in Home improvement shop
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had a great call with Kelly…
I have had a great call with Kelly today who has been trying to resolve an issue with parts for our bath not turning up and she's been amazing with her persistence and to get to the bottom of the issue ( turns out it was DHL who failed again on delivery) .
Thank you Kelly for all your help and i look forward to getting my spares soon .
15 May 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that Kelly was able to assist you and keep pushing to get to the bottom of the delivery issue. We know how frustrating delays can be, especially when they’re outside of our control, so it’s wonderful to hear that Kelly’s persistence and support made a difference.
We’ll be sure to pass your lovely feedback on to her. Thank you again for your patience, and we hope your spare parts arrive with you very soon.
Kind Regards
Bathroom City
Poor quality work tops and bad sanitary…
Poor quality work tops and bad sanitary ware, sent two toilets out both completely out of shape had to replace them myself, had 3/4 different shades off brashware. Would only offer partial refund.
13 May 2026
Unprompted review
Reply from Bathroom City
We’re very sorry to hear about your experience and understand your frustration regarding the issues with the worktops, sanitary ware, and brassware shades. We appreciate you bringing this to our attention. As discussed, your refund has now been actioned. We do apologise again for the inconvenience caused and thank you for your feedback, as it helps us improve our products and service
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much for your kind words. We’re delighted to hear you received excellent service online and that Kelly was able to assist you over the phone as well. We’ll be sure to pass along your 5-star feedback to her, she’ll be thrilled to hear it. We truly appreciate your support and look forward to helping you again in the future
Kind Regards
Bathroom City
Well what can I say !
Well what can I say !! I've had a whirpool bath for a year now from bathroom city and it's already faulty and requested a new suction wall fitting as it had gone brittle and we had a massive flood in our home which caused damage to our hallway ceiling downstairs ( now having to claim for damages) That was bad enough but I contacted bathroom city about what happened and requested a new part over 6 days ago and they promised they would contact the supplier to send a replacement out ASAP.
I was informed it was sent as soon as they were made aware and ive still not received my item 4 days later and im left with no washing facilities for nearly a week now.
Kelly from bathroom city has been doing all she can to get this item over to me ( thanks kelly) but the suppliers are dragging their feet and havnt sent the item so ive had to chased again today .
This is very bad service from bathroom city's supplier and as my bath is still under warranty I would expect a better service than this.
Not a happy man right now.
Update:
Kelly has do everything it again, she's not only got onto the supplier but it turns out that DHL delivery was as usual poorly excicuted and Kelly has done her part to arrange another order to be sent for delivery, next day.
Fingers crossed it arrives tomorrow and lessons have been learnt to never trust DHL to deliver items on behalf of bathroom city or supplier again.
I do appreciate it's only a week but having to wash in a sink with no shower or bath is not the best, thankfully I don't have kids as that would have been a nightmare !!!.
Thank you Kelly for all you do and have fine so far five stars to you !!
14 May 2026
Unprompted review
Reply from Bathroom City
Firstly, we would like to sincerely apologise for the issues you’ve experienced with your whirlpool bath and for the inconvenience this has caused you and your family.
We are very sorry to hear about the flooding and the damage caused to your home. We completely understand how frustrating and stressful this situation must be, especially with being left without washing facilities for so long.
Thank you as well for recognising Kelly’s efforts in trying to resolve this for you, she has been actively chasing the supplier on your behalf. However, we fully appreciate that this delay is unacceptable, particularly as your bath is still under warranty.
Please be assured that we are continuing to escalate this matter with the supplier and pushing for the replacement suction wall fitting to be dispatched as a priority. We understand your disappointment and frustration, and we genuinely apologise for the level of service you have received in this instance.
Thank you for your patience while we work to get this resolved as quickly as possible.
Kind regards,
Bathroom City
Rapid and very good customer service
Rapid and very good customer service
12 May 2026
Unprompted review
Reply from Bathroom City
Thank you, We truly appreciate your kind words and are delighted to hear that you were happy with our customer service. Providing fast professional, and helpful support we will let the customer service team know
Kind Regards
Bathroom City
Kelly in Customer Services was so…
Kelly in Customer Services was so helpful and nothing was too much trouble
12 May 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We’re delighted to hear that Kelly in Customer Services was so helpful and made your experience such a positive one. We’ll be sure to pass on your kind words to her she’ll really appreciate it.
Kind Regards
Bathroom City
Poor service if there's a problem.
Initial purchase and supply of a Pelipal vanity unit and wall cupboard was uneventful so 2 stars not 1. Unfortunately the vanity unit basin developed a problem and a replacement was ordered from Pelipal in Nov 2025. So far so good. I gave it a couple of months (website says Pelipal delivery in 6 weeks) before chasing. Since then I have had repeated assurances that "it will be with us by the end of next week" only for nothing to appear. So now 6 months later I am still waiting. It may be that Pelipal is at fault here, rather than Bathroom City, but the latter are the retailer giving me the assurances. If Pelipal are at fault then Bathroom City should stop using them. I see Kelly receiving much praise on here, but on this occasion I have just been repeatedly fobbed off by her.
8 May 2026
Unprompted review
Reply from Bathroom City
Thank you for your review and for highlighting both the positives and the issues you’ve experienced. We’re very sorry for the ongoing delay with your replacement basin and completely understand your frustration after waiting so long.
We would like to reassure you that the updates provided to you were based on the information and delivery estimates we had been
at the time. Unfortunately, the delays from the manufacturer have been outside of our control, but we appreciate this does not make the situation any less disappointing for you as our customer.
We also apologise if our communication has come across as repetitive or unhelpful — that was certainly never our intention. We are continuing to chase this matter with our suppliers and will keep pushing for a resolution as quickly as possible.
Thank you again for your patience, and we are sorry for the inconvenience this has caused.
Kind Regards
Bathroom City
I have spoken to Kelly on several…
I have spoken to Kelly on several occasions, and each time she has been extremely helpful. She made the experience of purchasing from Bathroom City a very positive one.
8 May 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We’re delighted to hear that Kelly has been so helpful throughout your experience. We’ll be sure to pass on your kind words to her.
It’s fantastic to know that your purchase from Bathroom City was such a positive one. We truly appreciate your support and look forward to helping you again in the future
Kind Regards
Bathroom City
Jimmy and Kelly were both extremely…
Jimmy and Kelly were both extremely helpful throughout the process of purchasing our bath. They were very welcoming when we visited in person and when we encountered a problem with the bath they went out of their way to help us resolve the issue and sent us a new replacement bath very quickly. Very impressed with their service, particularly Kelly who was always so pleasant and highly efficient. Thank you
5 May 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Jimmy and Kelly were able to support you throughout your purchase and make your visit a welcoming one.
It’s especially great to know that when an issue arose, the team was able to resolve it quickly and ensure you received a replacement without hassle. We’ll be sure to pass on your lovely feedback to Kelly, she’ll be thrilled to hear how much her efficiency and pleasant approach meant to you.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch
Kind Regards
Bathroom City
Amazing service very fast delivery
Amazing service very fast delivery. Extremely helpful
4 May 2026
Unprompted review
Reply from Bathroom City
We're thrilled to hear that you were happy with the fast delivery and found our service extremely helpful. Your 5-star review truly means a lot to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
Excellent customer service from Kelly…
Excellent customer service from Kelly always responded to emails we sent. Dealt with our issue.
27 April 2026
Unprompted review
Reply from Bathroom City
Thank you for your wonderful feedback. We’re delighted to hear that Kelly provided you with excellent customer service and kept you well-informed through prompt email responses. It’s great to know your issue was handled effectively. We truly appreciate your 5-star review and your support
Kind Regards
Bathroom City
item they told me they had limited… BUT WAS NOT
item they told me they had limited stock and only one left. so i was trying to get it. but when my builder rang they told him there was many in stock. very odd. i was told a different price from other staff members at bathroom city. the item was damaged when purchased. do no recommend
13 February 2026
Unprompted review
Reply from Bathroom City
please contact, Kelly at kelly@bathbiz.net or call 01217530700
so we can get this looked at for you
Kind Regards
Bathroom City
Customer service from Kelly was…
Customer service from Kelly was excellent. Kelly was quick responding and resolved it straight away. Thank you Kelly, you are a star!!
24 April 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that Kelly provided such excellent customer service. Quick responses and efficient resolutions are exactly what we strive for, and it’s great to know Kelly delivered just that. We’ll be sure to pass along your kind words—she’ll be thrilled to hear them. Thanks again for your support
Kind Regards
Bathroom City
Reply from Bathroom City
We’re really glad to hear that you found the ordering process easy and smooth. Making things simple and convenient for our customers is something we always aim for, so your feedback means a lot. We truly appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
The online assitant who answer all my…
The online assitant who answer all my questions and reassure about the products features
23 April 2026
Reply from Bathroom City
We’re really glad to hear that our online assistant was able to answer all your questions and make you feel confident about the product features.
Providing clear, reassuring, and helpful support is exactly what we aim for, so it’s great to know we hit the mark. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience
Kind Regards
Bathroom City
Kelly sorting my order for me and…
Kelly sorting my order for me and ensuring I had everything I needed. Also adding on a vanity unit onto my order on the 16th March 26 and ensuring it was all delivered on time.
Also refunding a returned part, I didnt need, after. Thanks Kelly great service.
4 March 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that Kelly was able to support you throughout your order, making sure everything was complete, arranging the addition of your vanity unit, and ensuring timely delivery. It’s also great to know the returns and refund process went smoothly for you.
We’ll be sure to pass your feedback on to Kelly
Kind Regards
Bathroom City
easy purchase
21 April 2026
Reply from Bathroom City
Thank you for your 5-star review, We're so glad to hear that your purchase was easy and hassle-free. Your feedback means a lot to us, and we truly appreciate your support
Kind Regards
Bathroom City
Great customer advice
Great customer advice, service with a smile, very helpful..
17 April 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your kind word, We’re delighted to hear you had such a positive experience with our team. Providing friendly, helpful service is what we strive for every day, so your feedback truly means a lot to us. We look forward to welcoming you again soon
Kind Regards
Bathroom City
Straight forward site to navigate and…
Straight forward site to navigate and place order.
16 April 2026
Reply from Bathroom City
We're so pleased to hear that you found the site straightforward to navigate and that placing your order was easy. We appreciate your feedback and look forward to serving you again soon
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you for your wonderful 5-star review. We’re delighted to hear that you were happy with both the selection and the value. Your feedback means a lot to us, and we’re glad we could meet your expectations.
Kind Regards
Bathroom City
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.