An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
Company replied
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After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
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I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
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So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
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Company details
- #56 of 113 best companies in Bathroom Supply Shop
- #69 of 109 best companies in Bathroom Renovator
- #126 of 214 best companies in Decoration and Interior Design Store
- #152 of 246 best companies in Home improvement shop
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Terrible quality product
I ordered the Grove 1500 combination vanity unit and installed it less than one year ago, Its quality is beyond terrible, almost immediately the decorative surface of the unit around the sink and sides of the unit began splitting and swelling with water ingress, despite the unit being installed in accordance with all available advice and correct sealing and not being exposed to constant water. (Its a sink so there's going to be splashes) Bathroom City did send me a replacement, which the exact same issue happened to. now its been installed for just under a year and it's an absolute mess and completely unserviceable.
Please don't believe the fancy brochures, these are cheap, nasty units made of the cheapest material.
I ordered this combination due to its perfect size for my compact bathroom, now I'll have to spent thousands having a new one installed and all the associated tiling/plastering around the area to be re-instated
Bathroom City eventually stopped replying to my complaint emails. so beware of this making your choice for your bathroom.
what a disappointment.
27 March 2025
Unprompted review
Reply from Bathroom City
Good morning
can you please contact customer services on 01217530700 or kelly@bathbiz.net and ill be happy to look in to this
Kind Regards
Bathroom City
We went there and we had a look around…
We went there and we had a look around no one bothered you which was great come across something we wanted went to the staff and they were so helpful and we ordered want we needed Top marks to Both members of staff who looked after us 👌
23 March 2026
Reply from Bathroom City
Thank you so much for your kind words. We’re thrilled to hear you had a great experience and that our team could help you find exactly what you needed. We’ll be sure to pass on your compliments to the staff – they’ll be delighted! We look forward to welcoming you back soon.
Kind Regards
Bathroom City
Helpful professional staff
21 March 2026
Reply from Bathroom City
We're so pleased to hear you found our team helpful and professional. Providing great service is always our priority, and your feedback means a lot to us. We really appreciate your support
Kind Regards
Bathroom City
Fabulous customer service
Decent prices. Easy to use website. Good products. Exceptional customer service. I bought the wrong size shower door and Kelly was great talking me through the process for returning it so I could buy the right one.
20 March 2026
Reply from Bathroom City
Thank you so much for your 5-star review. We're really glad you found our prices competitive, the website easy to use, and the products up to standard. It's great to hear that Kelly was able to guide you smoothly through the return process and help you get the right shower door.
Kind Regards
Bathroom City
First class service from start to…
First class service from start to finish.one part of my order had damage contacted Bathroom City .Kelly from B/City organised replacement part immediately and received it within four days.
20 March 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that you experienced first-class service from start to finish. We’re especially pleased that Kelly was able to quickly resolve the issue with the damaged part and arrange a replacement for you without delay.
Providing efficient support and making things right for our customers is always our top priority, so it’s great to know we delivered on that for you.
Kind Regards
Bathroom City
Full range of bathroom products
Full range of bathroom products. 10 year guarantee on shower mixer illustrating great value for money without sacrficing quality
19 March 2026
Reply from Bathroom City
We’re thrilled to hear you’re enjoying your new bathroom products and that our shower mixer is delivering both quality and peace of mind. Your satisfaction means the world to us, and we’re so glad our commitment to value and durability has made a difference. We look forward to helping you create more amazing experiences in the future
Kind Regards
Bathroom City
Reply from Bathroom City
We truly appreciate you taking the time to share your experience. Our team always strives to go the extra mile, so it means a lot to hear that you felt well supported. We’re delighted you were happy with the service and look forward to helping you again in the future
Kind Regards
Bathroom City
site clear and easy to use
18 March 2026
Reply from Bathroom City
Thank you so much for your kind words. We're really glad you found the site clear and easy to use. Your feedback means a lot to us, and we’re happy you had a 5-star experience
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you for your thoughtful review. We're really glad to hear you found our team helpful and appreciated the service. We always aim to provide the best possible experience, so if there’s anything we could do to make your next visit a 5-star one, we’d love to hear your feedback. We look forward to welcoming you again soon
Kind Regards
Bathroom City
The sales person was very helpful and…
The sales person was very helpful and professional
13 March 2026
Reply from Bathroom City
We're delighted to hear that you had such a positive experience. Our team takes great pride in being helpful and professional, and it means a lot to know we met your expectations
Kind Regards
Bathroom City
Reply from Bathroom City
we're really glad you found everything easily and had a smooth, hassle-free ordering experience. Your 5-star review means a lot to us, and we truly appreciate your support. We look forward to serving you again soon
Kind Regards
Bathroom City
Visited the shop and was greeted by…
Visited the shop and was greeted by friendly people who left us to browse yet we're on hand to provide assistance when needed. No pressure sales tactics and when i came back to order i got a great deal on exactly what i wanted, thank you!
17 March 2026
Reply from Bathroom City
Thank you so much for your kind words. We’re really glad you felt comfortable browsing at your own pace while still having our team there when you needed us—that’s exactly the experience we aim to create.
It’s fantastic to hear you found exactly what you wanted and got a great deal too! We truly appreciate your support and look forward to welcoming you back again soon
Kind Regards
Bathroom City
Easy to order
16 March 2026
Reply from Bathroom City
Thank you so much for your kind words! We’re thrilled to hear that you had such a smooth and positive experience with us. Your support means a lot, and we look forward to serving you again soon
Kind Regards
Bathroom City
Kelly T was super helpful and friendly…
Kelly T was super helpful and friendly resolved a problem that was caused by my plumber damaging my units. Great customer service and made the whole process smooth and easy and helped me work through the options.
16 March 2026
Unprompted review
Reply from Bathroom City
Thank you so much for the kind words. We’re really glad Kelly T was able to help resolve the issue and support you through the options after the damage caused by the plumber. Providing friendly, efficient service and making the process as smooth and stress-free as possible is exactly what we aim for.
Kind Regards
Bathroom City
Bathroom renovation
Trustworthy, reliable and a very smooth process from start to finish with amazing products and quality.
3 March 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that you found our service trustworthy and reliable, and that the whole process was smooth from start to finish. We're also glad you’re happy with the quality of our products. We truly appreciate your support
Kind Regards
Bathroom City
The staff are always helpful
The staff are always helpful. We have purchased a complete bathroom suite plus extras as we have found the prices very competitive.
14 March 2026
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We’re delighted to hear that our team was helpful and that you found our prices competitive. It means a lot that you chose us for your complete bathroom suite and extras. We truly appreciate your support and look forward to helping you again in the future.
Kind Regards
Bathroom City
Easy to order.
11 March 2026
Reply from Bathroom City
Thank you so much for your 5-star review. We really appreciate your support and look forward to serving you again
Kind Regards
Bathroom City
Amazing service
Amazing service, the team went above and beyond to help us get the right bath. Will definitely use again.
7 March 2026
Reply from Bathroom City
We’re delighted to hear that you had such a positive experience with our team. Helping our customers find the right bath is exactly what we strive for, so it’s great to know we could go above and beyond for you
Kind Regards
Bathroom City
Excellent customer service, well done.
Really pleased with service, spoke to the team and they were brilliant, and prompt, thank you.
11 March 2026
Reply from Bathroom City
We’re delighted to hear that you had such a positive experience with our team. Providing prompt, friendly, and helpful service is what we always strive for, so it’s fantastic to know we delivered for you.
Your kind words truly mean a lot to us, and we’ll be sure to pass on your feedback to the team
Kind Regards
Bathroom City
Clear and helpful
They were able to help with my queries and had the bath I wanted on show. Prices are very competitive. Quite an extensive showroom
10 March 2026
Reply from Bathroom City
We're delighted to hear that our team was able to help with your queries and that you found the bath you wanted on display. It's great to know you enjoyed browsing our extensive showroom and found our prices competitive. We really appreciate your feedback and hope to welcome you back again soon
Kind Regards
Bathroom City
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