An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
Company replied
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After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
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I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
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So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
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Company details
- #56 of 113 best companies in Bathroom Supply Shop
- #69 of 109 best companies in Bathroom Renovator
- #126 of 214 best companies in Decoration and Interior Design Store
- #152 of 246 best companies in Home improvement shop
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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helpful service, terrible instructions
Service was good; kept informed about the day of the delivery slot. Polite and helpful delivery driver.
Goods were good quality (but) sadly the Shower Enclousre instructions were incomprehensible; A call to Bathroom city provided some assistance.
Shower tray shattered with big hole (when I dropped the mixer tap- my fault but would question the build quality perhaps?)
SUMMARY:
Shame as the service was good, but incomprehensible instrauctions is not good in these modern times.
Good company to deal with.
15 February 2026
Reply from Bathroom City
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear that you were happy with the service you received, that the delivery updates were helpful, and that our driver made a positive impression. It’s also great to know that you were satisfied with the quality of the goods overall.
That said, we’re sorry to hear that the shower enclosure instructions were difficult to follow. We appreciate you bringing this to our attention, as clear and easy-to-understand instructions are very important, and we will pass your feedback on to the relevant team and the manufacturer.
We’re glad our team was able to provide some assistance when you contacted us, and we’re always here to help if anything isn’t clear.
Kind Regards
Bathroom City
Reply from Bathroom City
We’re so glad to hear the bath was exactly the right size you were looking for. Your feedback means a lot to us, and we’re delighted that you’re happy with your purchase. If you ever need anything else, we’re always here to help. Enjoy your new bath
Kind Regards
Bathroom City
I wouldn't give this company any stars…
I wouldn't give this company any stars given the way I have been treated. Extremely Upsetting and disappointing experience. After being promised a refund for a damaged bath found out that the accounts team had transferred money for the wrong order to the wrong person. Questioned this with customer service and sent the relevant evidence but was told I had to get the money back from the individual they had refunded it to. Having sent several emails informing them that it was not my responsibility got no response. The response below from customer services is factually incorrect
6 February 2026
Unprompted review
Reply from Bathroom City
Thank you for your feedback. We sincerely apologize for the confusion and any frustration caused. Upon reviewing your case, we can confirm that the refund for the damaged bath was issued by our accounts team and the matter has been processed on our end and completed
kind regards
Bathroom City
Bath panel
Kelly was really helpful at shorting out a new bath panel that other company’s said they couldn’t do. Defo will return. Very reasonable prices as well.
7 March 2026
Reply from Bathroom City
Thank you so much for your kind words.
We're really pleased Kelly was able to help sort out the new bath panel when others couldn’t. We always aim to find solutions for our customers and keep our prices fair, so it's great to hear you were happy with the service.
Kind Regards
Bathroom City
Replacement toilet seat. We needed a new toilet seat and were…
We needed a new toilet seat and were having problems locating the correct one for our toilet, Uamair Akbar has been very helpful helping us to find the correct one, taking our order and processing it. Overall a very good experience.
7 March 2026
Reply from Bathroom City
Thank you for your wonderful review. We’re so pleased to hear that Uamair Akbar was able to help you find the correct toilet seat and guide you through the ordering process. Providing helpful, friendly service is something we always aim for, so it’s great to know you had such a positive experience.
We truly appreciate your feedback and your support. If you ever need any assistance in the future, we’ll be more than happy to help. Kind Regards
Bathroom City
I’ve made two big orders so far with…
I’ve made two big orders so far with Bathroom City, and on both occasions the customer service has been incredible. Thank you to Kelly!
27 January 2026
Reply from Bathroom City
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a great experience with us on both of your orders. Providing excellent customer service is very important to us, so it’s wonderful to know that Kelly was able to help make your experience a positive one.
We’ll be sure to pass your lovely feedback on to her. Thank you again for choosing Bathroom City.
Kind regards
Bathroom City
Reply from Bathroom City
Thank you so much for your kind words and 5-star review. We’re really pleased to hear you were happy with the advice and personal service at Bathroom City. It means a lot to our team, and we look forward to helping you again in the future
Kind Regards
Bathroom City
Excellent service from outset
Excellent service from outset, easy to obtain goods & after sales support with the provision of a Vat receipt was amazingly quick, Kelly T thank you so much
4 March 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that you found the service excellent from the outset and that obtaining your goods was easy and straightforward. It’s especially great to know that the after-sales support and VAT receipt were provided quickly and efficiently.
I’ll be sure to pass your kind words on to Kelly T – she’ll be thrilled to hear your feedback
Kind Regards
Bathroom City
Excellent service
Excellent service , helped with my enquiry folllowed up and resolved order with no fuss
4 March 2026
Reply from Bathroom City
We’re delighted to hear that you were happy with our service and that your enquiry was handled quickly and smoothly.
Providing helpful support and resolving issues without any fuss is exactly what we aim for, so it’s great to know we delivered on that for you.
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much for your 5-star review! We're thrilled you found exactly what you were looking for at a great price. We truly appreciate your support and look forward to serving you again
Kind Regards
Bathroom City
great customer service.
great customer service.
Slight issue with the product ordered which was quickly resolved by Kelly. Good communications - pleasure to deal with
18 February 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that you were pleased with our customer service. While we’re sorry there was a slight issue with your order, we’re glad Kelly was able to resolve it quickly and keep you well informed throughout.
Kind Regards
Bathroom City
Friendly team and excellent service
After looking online and not finding quite the right combination I rang them.
They were very friendly and helpful, sorted what needed changing and gave me a quote which was good.
I then went to the showroom in Tylesly to take a look at the bathroom furniture, a bit of a drive but worth it, huge showroom. Jimmy who I’d spoken to on the phone sorted a couple of further changes in sink and WC before a final quote which I was happy to pay, they are now holding my order for me, until ready to be fitted before sending out free of charge.
2 March 2026
Reply from Bathroom City
We’re really pleased to hear that you found our team friendly and helpful from the very first call. It’s great to know Jimmy was able to make those additional changes to your sink and WC and ensure everything was just right before finalising your quote.
We’re also glad you felt the trip to our Tyseley showroom was worthwhile — we love giving customers the chance to see the quality and range in person.
Thank you for placing your order with us. We’re happy to hold it until you’re ready for fitting and look forward to getting everything delivered to you free of charge at the right time.
Kind Regards
Bathroom City
Easy usable website
Easy to chose and all required items can up without having to search for them separately.
2 March 2026
Reply from Bathroom City
We’re really glad to hear that you found it easy to choose what you needed and that all the required items were available without having to search separately. That’s exactly the kind of convenient experience we aim to provide.
If there’s anything we can do to make your next visit a 5-star one, we’d love to hear your feedback. We truly appreciate your support and hope to serve you again soon
Kind Regards
Bathroom City
Excellent knowledge ,customer service…
Excellent knowledge ,customer service and delivery.
24 February 2026
Reply from Bathroom City
Thank you so much for your kind words. We’re thrilled to hear you had an excellent experience with our knowledge, customer service, and delivery. Your 5-star review means a lot to us, and we look forward to serving you again
Kind Regards
Bathroom City
Excellent service and quality products
Excellent service and quality products.
Staff went out of their way to help me create my beautiful bathroom.
I have a video of my bathroom to upload.
9 August 2025
Unprompted review
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We're delighted to hear you enjoyed our service and loved your new bathroom. Our team is always happy to go the extra mile to help make your vision a reality. We truly appreciate your support and look forward to assisting you again
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much for your 5-star review. We're glad you enjoyed our website and the wide range of options we offer.
Kind Regards
Bathroom City
Great bathroom products and competitive…
Great bathroom products and competitive price.
12 January 2026
Reply from Bathroom City
Thank you so much for your wonderful review. We're thrilled to hear that you loved our bathroom products and found them competitively priced. Your support means the world to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
1750 High shower doors!
This is the only company doing 1750 high shower doors and what a great choice too!
Thank you for such an easy to use website, easy to find what I needed and the order process so straightforward!
27 February 2026
Reply from Bathroom City
Thank you so much for your fantastic 5-star review. We’re thrilled to hear that our 1750 high shower doors met your expectations and that our website and ordering process made everything easy and straightforward
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We’re thrilled to hear that you had a great experience. Your support means the world to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much for your wonderful 5-star review.
We appreciate your kind words and support. It means a lot to us to know that you had an all-over great experience. Our team works hard to provide the best service possible, and your feedback lets us know we're on the right track.
Kind Regards
Bathroom City
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