I booked the taxi for my elderly in laws who told me Roshan was polite and very helpful. He helped them with heavy baggage and arrived earlier than our requested time when we called because their flig... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Our driver provided excellent service. Our luggage was delayed for almost an hour, but we were able to text with our driver who assured us that he would be waiting for us. He was a skilled, careful... See more
Another excellent service from BA transfer. Friendly driver, clean vehicle. They keep track of your flight status & stay close contact with you on where you are about for efficient pick up.
I have used BA transfers for a number of years now and have found them to be excellent. Simple and straightforward to book and you are provided with details of your driver and a contact well in advanc... See more
Company details
- #12 of 21 best companies in Taxi service
- #13 of 21 best companies in Airport shuttle service
- #7 of 16 best companies in Minibus taxi service
Information provided by various external sources
Batransfer.com was established in 2005, with specially trained professional drivers and large vehicle fleet equipped with latest satellite navigation system. We are also reputed in the industry for good customer service, which pays attention to ensure every individual customer' satisfaction. England Transfers has won lphca (London - Licensed private hire car association) five star award continuously since 2005, see lphca.co.uk member name Airport Only.
Contact info
Unit 1\D, 142 Johnson Street,, UB2 5FD, Southall,, United Kingdom
- +44 208 900 2299
- contactus@batransfer.com
- www.batransfer.com
4.6
Excellent
1K reviews
Replied to 20% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver didn't show; no alternative arranged
After waiting 20 mins in arrivals, the driver could not be found. No message. No email. After ringing them, found out that that driver's previous customer was 2 hours late. 20 mins later the driver calls me to tell me he will be another 45 mins. Awful customer service, especially that I had to contact the driver to find out where he was. Last thing you want after a 24 hour flight. Apparently, too busy to contact me and too busy to organise a replacement car. Clearly unreliable, unprofessional and certainly not to be used again
11 August 2023
Unprompted review
Reply from Batransfer
We’re sorry that we fell short of delivering an exceptional customer experience on this occasion. To make things right and show you our commitment to providing the best customer experience, please contact us at contactus@batransfer.com.
Excellent service
I have been using BA Transfer for many years and they have always provided me with excellent services.
21 July 2023
Reply from Batransfer
We thank you for such a fantastic review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.
Great service and always on time
I've used BA Transfer for years and they are consistently great. Always on time and very pleasant staff
23 July 2023
Reply from Batransfer
We thank you for such a fantastic review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.
On time and good communication
On time (few minutes early, in fact), polite, courteous driver. Clean, comfortable car. Website easy to use and communications just right.
22 July 2023
Reply from Batransfer
We thank you for sharing your positive experience.
We pride ourselves on providing you a service that is off exceptional standards.
We hope to see you again in the near future.
Must have the worst vehicles around the…
Must have the worst vehicles around the airport used them twice pre booked and they have broken down what a bunch of liars.
22 July 2023
Unprompted review
Reply from Batransfer
We’re sorry that we didn’t meet your expectations. Please know that we take all feedback seriously and will make every effort to improve our services. Please reach out to us at contactus@batransfer.com, and we’ll be glad to assist you with your concerns.
Great service, very professional drivers, great rides
The driver was patient with the delay of my flight to get to the gate and the long and slow motion immigration queue in London Heathrow airport...
He also took me and my family to our destination and only left when he was sure we were in the right address and were able to open the door (Airbnb).
I checked the price of using other options and found the BA Transfer to be better or very similar. When added the quality of services, it is a no brainer...
19 July 2023
Reply from Batransfer
Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
We hope to see you again in the near future.
Excellent Service with great commitment
i just booked 1 day before for my pick up from Gatwick Airport at Midnight, and my flight got delayed nearly 2 hrs though it is very late but still they have ensured the pick-up and driver was very polite and excellent service!!!
20 July 2023
Reply from Batransfer
Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
We hope to see you again in the near future.
Good
Driver was punctual and polite, and drove safely.
Price was reasonable for journey.
Booking process was straightforward and easy.
20 July 2023
Reply from Batransfer
We thank you for sharing your positive experience.
We pride ourselves on providing you a service that is off exceptional standards.
We hope to see you again in the near future.
Reply from Batransfer
Thank you for leaving us a review.
We are delighted to hear we have been providing you a service that is off exceptional standards. It’s always a pleasure, encountering pleasant reviews as such.
We hope to see you again in the near future.
Reliable service
20 July 2023
Reply from Batransfer
Thank you so much for supporting us with a four-star review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.
The driver is friendly and an absolute…
The driver is friendly and an absolute professional. Would 100% use their service again!!
20 July 2023
Reply from Batransfer
Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
Driver turning up an hour late
Booked a car to arrive an hour after flight landed. Called driver assigned when I was out but was told he was not working that day and to call office. The new driver arrived an hour later than the time booked. I used to use BA transfer previously, was surprised the service had gone down so much since.
17 July 2023
Unprompted review
Reply from Batransfer
We’re disappointed to hear about your negative experience. Please know that this isn’t the usual standard of our service and we always aim to deliver what we commit. To make things right and show you our commitment to providing the best customer experience, please contact us at contactus@batransfer.com.
Always trustworthy and reliable service
20 June 2023
Reply from Batransfer
We thank you for sharing your positive experience.
We pride ourselves on providing you a service that is off exceptional standards.
We hope to see you again in the near future.
Perfect service
The driver arrived 15 minutes earlier, immaculately dressed and very polite. He helped us with the suitcases and drove us in a timely sand safe manner. Can't be happier.
23 June 2023
Reply from Batransfer
Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.
Good communication throughout the…
Good communication throughout the process I made a booking error which they quickly fixed Driver was friendly and prompt
22 June 2023
Reply from Batransfer
Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
First experience and won’t be last
Excellent customer service, they called to confirm and explain what ever I asked. Our flight was delayed and they did what required to make sure the driver was on time. The driver was polite and professional in driving not like some other companies I tried before or caps. I recommend Batransfer to everyone visiting London because the proficiency and cost. The website need more organize on smartphones.
22 June 2023
Reply from Batransfer
Thank you for leaving us a review.
We are delighted to hear we have been providing you a service that is off exceptional standards. It’s always a pleasure, encountering pleasant reviews as such. We hope to see you again in the near future.
The customer service is good
The customer service is good, driver was polite and helpful. I am regular with them for last few years except couple of times when the things went wrong but no issue the company is good overall with their drivers and cars, highly recommended. 👍
21 June 2023
Reply from Batransfer
Thank you so much for supporting us with a five-star review.
We are so glad to hear we have been providing you a service that is off exceptional standards.
We hope to see you again in the near future.
Have a wonderful day.
Prompt service
21 May 2023
Reply from Batransfer
We thank you for sharing your positive experience.
We are grateful for your business with us and hope to see you soon.
early pickup
Had an early pickup at 4.45am for London Stansted. Driver was professional, polite, helpful and most importantly punctual.
20 May 2023
Reply from Batransfer
Thank you for leaving us a review.
We are delighted to hear we have been providing you a service that is off exceptional standards. It’s always a pleasure, encountering pleasant reviews as such.
Nothing to complain!
I used the service first time back in 2017 and remember it was a good experience. So I use the service again today and it was such a pleasant ride!
Easy to book and see the instant quote helps! Driver is the best. He was at the meeting point before the time and give me a text. Smooth ride.
13 May 2023
Unprompted review
Reply from Batransfer
Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
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