Battens Solicitors Reviews 

130
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent service from Nicola and her team on my Probate house sale. Prompt, friendly and efficient service helped ensure everything went through smoothly. I would highly recommend.

Company replied

Rated 5 out of 5 stars

Everybody says that moving home is one of life's more stressful activities. They are so right. However, Ross and Mandy steered us through the legal aspects of selling our property. They remained ca... See more

Company replied

Rated 5 out of 5 stars

Elaine Eagar and Michelle Green both advised me on a personal injury claim. Throughout an almost one year process, they were extremely contactable and prioritised my claim, despite its modest size. I... See more

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Rated 5 out of 5 stars

Jen Haynor was our solicitor at Battens in Yeovil. She was superb in laying out all the information for us upfront and working diligently to the tight timescales we needed. There were no hidden cost... See more

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Company details

  1. Law firm

Written by the company

At Battens Solicitors, we have been providing clear, practical legal advice for over 300 years. As a full-service law firm based in the South West, our experienced team supports individuals, families and businesses across a wide range of legal matters. We understand that legal issues can feel complex and sometimes overwhelming. That’s why we focus on being approachable, transparent and straight talking in everything we do. Our goal is to guide you with confidence, helping you make informed decisions at every stage. Whether you need support with personal matters such as property, family law or wills, or expert advice for your business, we are here to help find the right solution for your situation. We are proud to build long-lasting relationships with our clients, based on trust, quality and a genuine commitment to achieving the best possible outcome. Your feedback is important to us and helps us continue to improve our service.


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4.7

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.7

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(130)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing!

Jen Haynor has been amazingly helpful when purchasing our first home. Jen was responsive, attentive and had great all round communication. Our experience with Battens was easy because of this, and the purchase of our property was fast and efficient.

Thanks again Jen!

2 August 2024
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments for Jen Haynor in our conveyancing team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards,
Battens Solicitors

Rated 2 out of 5 stars

Very inadequate service

Very inadequate service, characterised by extensive delays and a clear lack of attention being paid to our case. The end result was that we ended up behind where we started with the matter having accrued a significant cost with Battens. All very disappointing and would not recommend them to anyone.

20 January 2024
Unprompted review
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Reply from Battens Solicitors

Thank you for your feedback. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have.

For completeness, we note that we have of course already addressed your complaint under our complaints procedure. It was also considered by the Legal Ombudsman who took no action.

We regret of course that you remain dissatisfied with the outcome of those procedures.

Rated 5 out of 5 stars

Jen Haynor at Battens Yeovil

Jen Haynor at Battens Yeovil, has dealt with our last two property sales and purchases, and I would never use anyone else for conveyancing.
She is responsive, professional, and always helpful and accommodating, going the extra mile when those inevitable curved balls arrive!
Whilst we don't intend moving for quite some time now, when we do, we would have no hesitation in using Jen again, and would highly recommend.

25 July 2024
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

I used Battens for a house sale

I used Battens for a house sale. Communication with Emily and Emma was always quick and efficient and the sale went through quickly with no major issues. I will definitely be using them again.

16 July 2024
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Hassle free conveyancing

Emma Taylor and Emily Crossman were a pleasure to deal with and helped me through every stage of my house purchase. There were no delays and completion happened as planned.

30 April 2024
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Sally at Battens provided flawless legal service

Sally Manning at Battens is an absolute star. She was the one that kept her head while others were losing theirs, with her, her conveyancing team and Naomi resolving a complex situation between legal firms for a house sale involving transfer of ownership for a deceased relative.

I cannot recommend her highly enough - she deals with wills, trusts, probate and estate legal administration, and I would offer her and her office more business at any opportunity I'm given, without hesitation.

Thank you Sally & Battens.

6 June 2024
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

House Conveyancing

Sarah Ford provided an efficient and friendly service, handling the conveyancing of my late father's house sale. In her absence, she was very ably assisted by Daniel Brown.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Mo Byers is great!

Mo, Its the 1st aniversery of our move back to the midlands. The conveyencing work done by you last year was stellar. It was a very stressful time eased by your professional and committed approach.
Thanks very much indeeed.
Mike

6 June 2023
Unprompted review
Rated 5 out of 5 stars

We had the legal work for buying a…

We had the legal work for buying a property done by Mo Byers at Battens. We were pleased with her services, she was diligent, thorough, unearthed things that we would never have found and responded quickly and positively to our instructions.

1 May 2024
Unprompted review
Rated 2 out of 5 stars

Slow and double billed

Whilst I found them knowledgeable enough, they have double billed quite often. Including billing me for chasing them (which was credited when challenged), I also had to frequently chase several times to simply get a reply

14 April 2024
Unprompted review
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Reply from Battens Solicitors

We are very sorry to hear about your experience. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have.

If you have not already done so, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour @battens.co.uk who will be happy to consider this matter with you.

Rated 5 out of 5 stars

Excellent service from Lucy King and Battens

I am so grateful for Lucy King’s efficient and meticulous work.

28 March 2024
Unprompted review
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Reply from Battens Solicitors

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Lucy from our residential team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards, Battens Solicitors

Rated 5 out of 5 stars

Conveyancing - Yeovil - Emma Taylor/Emily Crossman

We recently instructed Emma Taylor and her assistant Emily Crossman to handle the conveyancing of our first time house purchase. We could not fault them or their service in any way.
Their approach was both professional and friendly, they worked with speed and efficiency, keeping us updated regularly and quickly addressed any queries and issues.
A process which we thought would be extremely stressful was handled with ease and experience. Both Emma and Emily have been absolute stars, helping us to complete in record time and we couldn't recommend them highly enough.

1 March 2024
Unprompted review
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Reply from Battens Solicitors

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Emma and Emily from our residential team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards, Battens Solicitors

Rated 5 out of 5 stars

Highly professional and trustworthy

I’ve used Battens of Castle Cary twice now to assist me with the purchase and sale of a property. The first time I used Lucy King she was so brilliant that I requested her a second time. Lucy is fantastic, and that doesn’t really even come close to describing the effort and dedication she put into our sale/purchase. I cannot recommend Battens highly enough, all the staff are kind and friendly. It’s a very stressful process and I trusted Lucy and she patiently guided me through the entire process. It is the sort of support you really want from a company and individual.

19 March 2024
Unprompted review
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Reply from Battens Solicitors

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Lucy from our residential team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards, Battens Solicitors

Rated 5 out of 5 stars

Excellent service, very supportive and personal approach.

Had a claim that ended up lasting 5 years, Michelle was amazing very helpful and supportive keeping me up to date and chasing things on my behalf made what was a stressful situation manageable and got a positive outcome for myself. Would definitely use again and recommend to family and friends

12 March 2024
Unprompted review
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Reply from Battens Solicitors

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Michelle from our personal injury team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards, Battens Solicitors

Rated 5 out of 5 stars

Property sale

Ross Siviter was recommended to me as a reliable solicitor. From first contact until completion of an unexpected protracted sale he was the epitome of a perfect professional. Prompt replies to messages, courteous and patient on the telephone and calm in adversity. He gave excellent advice and was always right! His assistant was an impressive professional and charming.Top class service and highly recommended.

30 January 2024
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Landlord/tenant dispute

Having previously used Battens for numerous house purchases and also an employment issue I recently needed the expertise once again.This time for a landlord/tenant dispute using Shaz Sarfraz from their Bath branch.He was friendly,professional and very thorough.He was able to resolve the issue quickly and well within the potential costs.I cannot recommend them highly enough.Thank you to everyone involved at Battens

10 January 2024
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Tina Tippett

Tina Tippett. She’s been absolutely brilliant. So approachable and supportive, very organised and responsive. We would simply recommend her to everyone. She’s made all the difference to our house sale/ purchase. Thank you also to Cathy you have been most efficient and professional.

20 December 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Ross Siviter recently helped up with…

Ross Siviter recently helped up with purchasing a property. Ross is highly efficient and has good attention to detail. His communication is excellent and we would definitely use him again.

29 September 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Due to complete on our first property…

Due to complete on our first property very soon and was appointed Emma Taylor at Battens, Yeovil. From start to finish I have had all questions answered very quickly and both Emma and Emily have kept me informed the entire way through. Haven’t had to chase anything at all, thank you for making the process so easy for us!

28 November 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Excellent service!

Excellent service. Mo was brilliant. Couldn’t have wishes for anyone better.
She made a stressful time easier.

8 November 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

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