I'd avoid if possible. The battery arrived but didn't last any length of time. I sent it back at a cost to myself and its replacement never arrived. They promised a refund that never came. I'm £70 lig... See more
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Couldn't source the batteries I needed anywhere local .the only place they were available apart from on amazon at ridiculous prices was batteryUpgrade . Order took slightly longer than anticipated to... See more
The order went very well. However, Husqvarna 550 Automower robot mowers no longer accept compatible batteries. It is therefore necessary to buy branded batteries. Returns have taken a long time to set... See more
Company replied
The order for a Dyson V12 click on battery replacement was placed on 28th May. No communication despite a series of reminders and the incorrect battery finally arrived today 24th June. It does not fi... See more
Company details
Information provided by various external sources
BatteryUpgrade.com provides batteries, chargers and accessoires for 200.000 different devices and brands. Since 2006, we have delivered to more than 850.000 customers worldwide
Contact info
Luchthavenweg 81 - 1.39A, 5657 EA, Eindhoven, Netherlands
- info@batteryupgrade.com
- www.batteryupgrade.com
Long Delivery Times
Don’t be fooled by their local .co.uk domain. These guys are not UK based and shipping times are shocking.
I’ve been waiting 2 weeks for a replacement brush head for my Neato robot vacuum.
Evri have just received the package and we all know that it’s likely going to be another week before Evri get around to delivering the parcel.
This is why I typically order everything I can from Amazon. Reliable, fast delivery is important to the majority of shoppers.
The charged £6 for delivery which made me assume it was going to be relatively quick. Although the company doesn’t quote delivery times during the order, which should have been a red flag in itself.
The product eventually arrived and appears ann authentic Neato product and good quality. It’s just a shame the delivery times are so great because they’re not UK based.
31 March 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Paul,
We are very sorry to hear the delivery times were not clear to you at the time of purchase. We are indeed not based in the UK; we are a Dutch company, shipping from the Netherlands. Our delivery time to the UK is one up to two weeks.
We are currently working hard on improving our site for future customers. So, I have forwarded your feedback to our web development team, so they can hopefully improve the way this information is displayed on our site.
Sadly, since your order is in transit, there is little we can do to expedite the delivery of your order. However, we hope you will receive your order shortly. If your order has still not arrived by the end of next week, please reach out to us, so we can find a suitable solution for you.
Once again our apologies for the inconvenience. If you have any further questions, please reach out to us on: https://www.batteryupgrade.co.uk/contact.php
Kind regards,
Team BatteryUpgrade
Sent faulty item and still no refund
Sent faulty item and still no refund. Avoid
10 March 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Dmitrijs,
I just reached out to our RMA department. However, they have not yet received your returned item.
Could you perhaps also send us a picture of your receipt from the postal office, or a tracking number? Then, we will be able to refund your order right away.
I will make sure member of our customer service team also sends the information above to you via email. Then, we will hopefully be able to settle this matter shortly.
Kind regards,
Team BatteryUpgrade
I was searching online for replacement…
I was searching online for replacement batteries for a tool. I found that they were available from a few suppliers, but the tool is old and the replacement batteries are, perhaps for that reason, expensive. Finally I came to the BatteryUpgrade website and found exactly what I needed at half the price of others I'd seen. I did some research and found that BatteryUpgrade is a well reviewed and trusted business, so I placed an order. The shipping was very inexpensive, and I had the batteries in less than a week. I just wish their website would upgrade to translate every page, since they sell more than batteries and I would like to shop some more.
2 February 2024
Unprompted review
Hold jer langt væk!
Hold jer langt væk!
Batteri bestilt d. 19/03-24, pengene bliver trukket med det samme. Jeg har endnu ikke modtaget noget batteri.Hold jer langt væk!
I already asked your helpdesk, but they were unable to help, and they just gave me an answer that I couldn’t use. Please send the battery as soon as possible, or return my money as soon as possible.
… Or else I consider this webpage as a fake webpage that is trying to steal customers money.
19 March 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Anders,
We are very sorry to hear you have not yet received your order. We are a Dutch company shipping from the Netherlands, and our average delivery time to Denmark is 1-2 weeks. Therefore, your order should have arrived by now.
Sadly, I have been unable to find your using the email address or phone number you shared with us.
We would like to ask you to create a ticket via our helpdesk: https://www.batteryupgrade.dk/contact.php. They will be able to assist you further.
Kind regards,
Team BatteryUpgrade
Sent faulty item and will not refund
Sent faulty item and want me to pay for return postage. They should be sending a pre paid envelope. Also they make you believe they are a UK based company. The return is not in the UK and costs a fortune
In response to their reply to by review. They did not send me the wrong item, they sent me a faulty item. They also have said the max they will refund for postage is £10. The return postage is overseas so it’s going to cost a lot more than that. They obviously want me to return the faulty item, so they can do the same with another buyer - scam!!!
I have sent them an email with the return cost, still waiting for a reply to it.
16 February 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Khilan,
We are very sorry to hear you are not happy with your purchase. It indeed seems we sent you an incorrect item. Our sincere apologies for this.
In response to this issue, we offered you a refund and outlined the corresponding procedure. This indeed does not include a pre-paid shipping envelope. While it's our standard policy not to cover shipping costs, we do make exceptions in cases where the error is on our end.
On 25-03-2024, we sent you an email inquiring about the estimated price of the shipping costs. Sadly, we have not received a reply to this message.
To swiftly resolve this matter, could you kindly provide us with a quote for the shipping costs? Once we have this information, we'll be able to proceed with assisting you further.
We genuinely appreciate your patience and understanding in this matter. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Team BatteryUpgrade
Good product and a good price and fast…
Good product and a good price and fast shipping
30 January 2024
Unprompted review
Good products
3 February 2024
Unprompted review
A replacemente battery for an old Neato
I needed a replacement battery for an old model of Neato vacuum cleaner. I foubd my item at a reasonable price
15 January 2024
Unprompted review
Great range of products and very quick…
Great range of products and very quick delivery
3 December 2023
Unprompted review
I thought it was a NZ company so was a…
I thought it was a NZ company so was a little disappointed to find it was based in Holland. Saying that the battery for my robot vacuum turned up after 4 weeks and worked perfectly so overall I'm happy with how it all worked out.
1 March 2024
Unprompted review
Misleading Description
I bought an item described as '3x Makita BL1021B CXT batteries + charger (12 V, 1.5 Ah)"
This item arrived after about a week from The Netherlands even though the Battery Upgrade Website address is given as a .co.uk address.
The batteries are not Makita batteries but copies that look like they came out of a factory in ToyTown and the charger has a Euro plug making it useless. Since it's not permitted to return lithium batteries in the post I feel I wasted my money and that I was deliberately deceived by Battery Upgrade
UPDATE
I have received a full refund from Battery Upgrade who dealt with my complaint courteously and professionally. However, my original complaint still stands since the batteries I purchased were not correctly described.
13 March 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Nigel,
That battery set is indeed not an original Makita set; it is manufactured by our own house brand. All our OEM products are demarkated by 'Original' in their title. Our house brand batteries should nonetheless be of the same quality as the OEM ones, but less expensive due to a lack of branding.
Of course, if you are not happy with your purchase, you can return it to us in accordance with our 30-day money-back guarantee.
It seems you have already sent us an email, and our customer service team has just responded. We hope they can find a suitable solution for you.
Kind regards,
Team BatteryUpgrade
Products are just as advertised
Products are just as advertised, works perfectly, it was easy to find the right compatible product and shipping worked smoothly and arrived within specified time.
24 February 2024
Unprompted review
The company is the real deal
The company is the real deal. Products are good. It's let down by 2 things which should be easily solvable
1. They supply no tracking numbers when order is shipped. Shipping takes longer than expected.
2. They take payment for items NOT in Stock and it will not be apparent until you chase it. Hint: only order what shows 3 green dots.
14 December 2023
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Philip,
Thank you for your feedback! We always appreciate getting suggestions on how to improve our site.
Sadly, shipping times are not always in our control. However, we strife to deliver all our orders within 1-2 weeks. Tracking is not available for small letterbox packages, but all other packages should receive a tracking link in the shipping confirmation email.
We indeed also sell batteries that are out of stock; these are then shipped out as soon as they are restocked. The out-of-stock status is displayed by a single red dot. However, we understand this is overlooked when purchasing; our webdesign team is currently working on a solution to improve the clarity of our stock statusses. This new feature should be up-and-running soon.
We take your feedback to heart, and hope to improve this before your next purchase!
Kind regards,
Team BatteryUpgrade
Dishonest description of product
I ordered 2 18v batteries described by Battery Upgrade as Makita batteries, description backed up by a photo of batteries with the Makita name and symbol on them. I received 2 cheap copies which were not Makita batteries, but imitations of Makita batteries.
Battery Upgrade is guilty of dishonest practices, basically of lying about what it sells.
6 March 2024
Reply from BatteryUpgrade 🔋
Dear Murray,
We are very sorry to hear you are not happy with the purchased product.
The battery you received is indeed not an OEM, but a battery by a third-party manufacturer. All our original Makita batteries are denoted by 'Original' in the product title, as well as the Makita logo on the product page. We are sorry to hear this was not clear to you at the time of purchase.
The batteries you received should have the same quality as a OEM, but at a lower price. Of course, if you wish to return the batteries or exchange them, this is possible! In that case, please reach out to info@BatteryUpgrade.fr, so we can explain the returning procedure for you.
Kind regards,
Team BatteryUpgrade
The wrong battery was sent to me.
The wrong battery was sent to me and.
I sent more than one email regarding this problem and had absolutely no response whatsoever so I would not rate your services at all.
28 February 2024
Reply from BatteryUpgrade 🔋
Dear Jamie,
We are very sorry to hear you received the wrong battery. Of course, we would be happy to assist you in this matter!
Sadly, I have not been able to find the emails you are referring to. Could you perhaps reach out to us again via info@BatteryUpgrade.ie, preferably mentioning your order number? Then, we will try to find a suitable solution for you as swiftly as possible.
Kind regards,
Team BatteryUpgrade
its been now over 40 days when i paid…
its been now over 40 days when i paid for the battery and i havent got anything! please reply on my mail
25 January 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Sharif,
Unfortunately, your order has been returned to our warehouse. This is likely due to a mistake by the postal service. Our apologies for this.
We have contacted you concerning this returned parcel a few times already, but these emails might have ended up in your spam inbox. A member of our helpdesk team just sent you another email. Hopefully, we will be able to find a suitable solution for you!
Kind regards,
Team BatteryUpgrade
Reply from BatteryUpgrade 🔋
Dear Rimas,
We are sorry to hear you are not happy with our service. We would like to assure you we are not a scam website.
As we have noted in our previous correspondence via email and your previous review, your order was sadly delayed by the postal service. However, your order should have arrived before 27-02-2024.
If you order has still not arrived, we would like to kindly ask you to contact us again via email. Then, we will hopefully be able to find a suitable solution for you.
Kind regards,
Team BatteryUpgrade
I received the correct battery very…
I received the correct battery very quickly. It came by post
29 February 2024
Robot hoover back in action!
I had waited over 2 months for the same battery from a different company, but when I ordered from Battery Upgrade, it arrived within a week.
1 March 2024
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