I'd avoid if possible. The battery arrived but didn't last any length of time. I sent it back at a cost to myself and its replacement never arrived. They promised a refund that never came. I'm £70 lig... See more
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Couldn't source the batteries I needed anywhere local .the only place they were available apart from on amazon at ridiculous prices was batteryUpgrade . Order took slightly longer than anticipated to... See more
The order went very well. However, Husqvarna 550 Automower robot mowers no longer accept compatible batteries. It is therefore necessary to buy branded batteries. Returns have taken a long time to set... See more
Company replied
The order for a Dyson V12 click on battery replacement was placed on 28th May. No communication despite a series of reminders and the incorrect battery finally arrived today 24th June. It does not fi... See more
Company details
Information provided by various external sources
BatteryUpgrade.com provides batteries, chargers and accessoires for 200.000 different devices and brands. Since 2006, we have delivered to more than 850.000 customers worldwide
Contact info
Luchthavenweg 81 - 1.39A, 5657 EA, Eindhoven, Netherlands
- info@batteryupgrade.com
- www.batteryupgrade.com
Do not buy from this supplier
Do not buy from this supplier. The battery I received was faulty. I had to pay £14 To return it to Amsterdam. Two weeks later, the battery was returned (exactly as I had packaged it) marked “parcel rejected”. This is not a UK based company and dealing with them for any return is an awful experience. I had to send several emails before I received a return code in the first place.
23 May 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Rob,
We are very sorry to hear the parcel you sent back got returned to us. This usually does not happen, and we would sincerely like to apologies for the inconvenience this must have caused.
Your refund should have been processed a few days ago (28-05-2024). If you have still not received this refund, please let us know, so we can ensure you receive the purchase amount as swiftly as possible.
Kind regards,
Team BatteryUpgrade
NEVER again!
NEVER again!! It has been two weeks and they haven't given a single information about my order, it has not been shipped, and they are ignoring emails. They do not have any other means of communication, like call center or chat or anything and they ignore email.
23 May 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Ali,
We are very sorry to hear you have not received your order. Sadly, the product you ordered was out of stock at the time of purchase, and was therefore not yet shipped out. However, your order should be shipped out tomorrow (28-05-2024).
I notice my colleague has already replied to your ticket. If you would like to cancel your order, this is still possible; in this case, please let us know, so we can make sure your order is not shipped out.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
Team BatteryUpgrade
can not get the gods
Hello. 20.4.24 I ordered battery and I still did not get it. On tracking the order it it shown on 25.4.24 Departure to destination country. But that is it. No change in order.
I am trying to get in contact with battery upgrade but so far no luck.
Hello. I got in contact with them on 22.5.24. I requested the refund, which they processed one week later. The goods seem to be lost via the post office.
87632922 - order number
22 May 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Matjaž,
We are very sorry to hear you have still not received your order. It seems the postal service has lost your parcel. Our sincere apologies for this.
Your refund should have been processed yesterday, using the payment method you selected during checkout. We hope this provides an adequate solution. If you have any further questions, please do not hesitate to reach out again.
Kind regards,
Team BatteryUpgrade
Wrong battery sent
Ordered a battery from them for my impact driver because nobody else stocked them and even though there website stated it was the correct battery when it arrived it was 18v not 14.4v and even after contacting them they still insisted it was correct eventually accepted a return after escalating the case with PayPal but then subsequently found out it would cost me £12 to return it to the Netherlands plus much of the information needed for customs clearance I didn't have so I've decided to just try and sell it myself as I don't have any use for it certainly not a company I would recommend.
25 April 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Lee,
We are very sorry to hear the product you received was not suitable for your impact driver. Sadly, the costs for returning products to us are indeed borne by the customer, as is also stated in our Terms & Conditions. However, when products arrive defective or do not fit the advertised products, we are usually able to offer a compensation for the shipping costs.
We are saddened you were not happy with the solution we proposed. Sadly, it seems you did not reach out to us about this again, so we were not able to try to find any further possible solutions for you.
If you would like to sell the battery yourself to prevent the hassle, this is completely understandable. If there is anything we might be able to help you with, please do not hesitate to contact us again.
Kind regards,
Team BatteryUpgrade
Absolut mieser Laden
Absolut mieser Laden. Keine Kommunikation! Die faken eine hiesige Webadresse am Schluss bezahlt man sehr viel Importgebühren. Nie wieder!
21 May 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Cornel,
We are very sorry to hear it was not clear to you at the time of ordering where we are located. To clarify: we are indeed a Dutch website, and we ship from our warehouse in the Netherlands. Therefore, when ordering outside the EU, it is possible your local authorities charge customs fees. Sadly, as mentioned in our Terms & Conditions, we cannot compensate these fees.
We state our location on both our shipping and contact page. However, I will forward your feedback to our webdevelopment team; hopefully, they can ensure this gets stated more clearly in the future.
If you have any further questions, please reach out to us via: https://www.batteryupgrade.ch/contact.php
Kind regards,
Team BatteryUpgrade
Customer Service helps, but you have to be a bit patient
Ordered a laptop battery, but have never received it. Sent two mails but never received a reply. Definitely do not recommend.
Edit: Changed from 1 star to 4 stars. After I wrote a mail (May 16) and stated that I did not receive the ordered battery they responded after five days (May 21) that I should contact my local postal service which I did, however to no avail. I then reported this back to them (on May 23) to which I received an answer on the same day, apologizing for the fact that I have not yet received my parcel and then offered to send me a replacement free of charge. One week later I indeed received the ordered goods.
20 May 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear xx,
We are very sorry to hear you have still not received your order. We are currently receiving a lot of emails; therefore, it took our helpdesk team longer to get to your case. Our sincere apologies for this delay.
According to Swiss Post, your order should have been delivered to a postal office near you. My colleague has already send you the details regarding this delivery yesterday. Hopefully, this solves the issue.
If you have any further questions, please do not hesitate to contact us again.
Kind regards,
Team BatteryUpgrade
Scam?
Made an order for action camera battery and regular battery, delivery seemed to have gone out from their warehouse the following day, got the send confirmation but that looked odd as the last mile carrier was marked to be Polish Post and I live in Finland! Polish Post did not recognise the tracking code, nor did Finnish Post. After 2 weeks contacted customer service via web form, but no response. Second contact last week, but still no response and the order status is unchanged, sent from warehouse (20/5/2024). I do not recommend ordering from them!
24 April 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Olli,
I am very sorry to hear you have still not received your order. Our customer service team has replied to both your tickets, but we are very sad to hear you cannot open these responses.
I will let one of our customer service representatives reach out to you via email. Then, we can hopefully find a suitable solution for you.
Kind regards,
Team BatteryUpgrade
No Refunds, no guarantee.
Communications unhelpful. If you have an issue, don't expect to find a resolution. They will try to stall you and waste time, and if you do insist in trying to return something they will simply refuse the parcel when it arrives it it will come back to you. They DO NOT accept returns or give refunds despite the policy statement on the website.
17 May 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Matthew,
I am very sorry to hear the parcel you returned got sent back to you. This normally never happens, and must have something to do with customs.
Could you please reach out to our customer service team, and send a picture of the parcel you received back? Then, we will try to find a suitable solution as swiftly as possible.
Kind regards,
Team BatteryUpgrade
Very Poor Customer Service
Ordered a replacement battery for my Shark vacuum cleaner. It took ten days to arrive. The battery fits my vacuum cleaner but does not fit the charging docking unit. The battery does not have any charge in it, therefore not being able to charge the battery, renders the pack useless. I have sent two emails to the Company but they have not responded. The battery unit was not cheap at £68. Complete waste of time and money.
22 April 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Pirie,
I am very sorry to hear the battery you purchased does not fit the Shark charging dock. Normally, our batteries should be compatible with both the devices listed on our site, as well as the corresponding chargers. Our assortment team is currently investigating this issue.
A member of our customer service team has already replied to your message a few days ago. Hopefully, the solution they proposed solves the issue. If you have any further questions regarding our returning procedure, please do not hesitate to reach out again.
Kind regards,
Team BatteryUpgrade
Appalling customer service
UPDATE!
After still no correspondence from this company...lo and behold battery appears today. So if your happy to have 10 days worrying that you've been scammed, i can confirm this firm is genuine, just not good at customer services.
Made an order a week ago. No email confirmation received. Money taken via PayPal. Have emailed 4 times and no reply!
I shall be contacting PayPal and opening a dispute through the resolution centre.
8 May 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Kate,
We are very sorry to hear you have still not received your order. A couple of days ago, we shared the tracking information from Evri with you. According to them, your order should have been delivered already.
Could you perhaps check whether it might have been incorrectly delivered at one of your neighbors? If they have not received the parcel either, please let us know, so we can find a suitable solution for you.
Kind regards,
Team BatteryUpgrade
Get to work on improving customer experience
Ordered replacement batteries for a Dewalt drill.
Payment was registered in my bank but no confirmation or receipt was sent by the webshop batteryupdate (yes I did put in correct email).
Support does not respond on mail and no one to call.
Finally received response from support after directing mail directly to the CEO.
Support acknowledged above complaint and promised to do a serious revision of sales procedures.
Support also mentioned the package being underway.
Still only 2 stars for not making sufficiently clear that batteryupgrade.no is not a Norwegian webstore and that added customs costs apply, making it the more expensive shop in the ballpark.
13 May 2024
Unprompted review
Do not order from them!
First of all they delay the shipping about one month
Then they shipped a completely wrong product
When I asked them to streighten up the situation they communicated me they'll refund me the money(less shipping taxes :))) but first to send them back the wrong delivered product, on my expenses :))
So, basically, they want me to pay shipping twice without having even the battery I wanted :)))
3 April 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Georgian,
We are very sorry to hear the battery you received does not fit your device. Sadly, the battery you ordered is indeed not compatible with your device.
Like stated in our Terms & Conditions, the costs of returning items to us are borne by the customer. This includes the shipping costs of sending it back to us. Therefore, we unfortunately cannot compensate these costs. Our apologies for the inconvenience.
I notice our customer service team has been able to find an alternative for you! This other battery should be suitable for your device. If you wish to receive a refund instead, this is also possible; just inform our customer service team, and they will be able to help you further.
Kind regards,
Team BatteryUpgrade
Ordered a Banana and Received a Lemon!
I ordered a battery for a Lenovo ThinkPad X60 from this shower. They sent me a battery, but guess what!? It came with a note (written in French!) which translated to "Sorry, the battery we are sending you is not the one you ordered as it won't fit your laptop"
How crazy if that? You order a banana and they send you a lemon ... Je Suis Désolé !! I'm still waiting for a reply and a refund.
29 April 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Duke,
We are very sorry to hear the battery does not fit your Lenovo device. According to our information, it should indeed be the right one for your device. Our sincere apologies for this.
It is very peculiar a note in French was included. We are a Dutch company shipping from the Netherlands. If we were to encounter any issues in sending you the exact battery you ordered, we would immediately contact you. Therefore, it seems something must have happened when packing your order, where a note sent to us was included in your parcel. I will let this be known to our shipping department, so this does not happen again in the future.
A member of our customer service team should already have sent you the returning instructions. If you have any further questions, please do not hesitate to contact them. Hopefully, we can find a satisfactory solution for you.
Kind regards,
Team BatteryUpgrade
It's a scam website!
It's a scam website!
Ordered a battery April 28th. It's now May 8th and I have no battery or response from the company. Outrageous.
28 April 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Rafeal,
Sadly, the product you ordered was out-of-stock, as was shown by the stock status on our site.
We allow customers to order out-of-stock products, so they can receive them as soon as they are back in stock. However, this also means the shipment of these products is delayed, as was the case with your order. Our apologies for the inconvenience.
We have now cancelled your order, as you requested. You should receive your refund within a few working days.
Kind regards,
Team BatteryUpgrade
Beware this company
Beware this company. They do not reply to emails. I ordered a battery for a Bosch drill order number 51115617 The battery arrived and whilst it fit the drill it did not fit the Bosch charger, so pretty useless. There is no telephone number to ring only an email address to which i have sent 3 emails and got no response. Not a happy customer.
2 May 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Jenny,
We are very sorry to hear the battery you received does not fit the original Bosch charger. Normally, our batteries should be compatible with both the device and its corresponding charger, so we are saddened to hear this was not the case with the battery you received.
Sadly, we are currently receiving a lot of inquiries on our helpdesk, meaning it took our customer service team longer to get to your emails. However, you should have received a response on 03-05-2024.
Hopefully, our customer service team will be able to find a suitable solution for you!
Kind regards,
Team BatteryUpgrade
Replacement battery for Greenworks 60v garden tools.
ORDER NUMBER - 66189838.
This company claims that you can order certain batteries even when 'out of stock'. I sent a query to the help desk to ascertain the correct battery for my Greenworks 60v mower. 'Luuk' advised me to purchase this battery (even though it was out of stock) . So, I purchased said battery on 6th April ..... then waited ages. Received a email stating that they are 'checking' the order ready for shipment on the 16th April - but still no shipping details. Two emails to the 'helpdesk' are unanswered to this date.
I am now incensed to find that my payment was refunded on PayPal on 9th April. Why do you waste peoples time ???. What is wrong with your ability to COMMUNICATE ????
5 April 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Anne,
The product you ordered was indeed out of stock. Normally, you are able to order out of stock products; it normally does take a little longer for the product to arrive. Unfortunately, our supplier has some manufacturing issues, meaning your order was delayed indefinitely. As we did not want you to wait for months to receive the ordered battery, we cancelled your order for you.
We informed you about this in an email on 08-04-2024. Your refund was processed a day later. Sadly, it seems an automatic message concerning the shipment of your order was wrongfully sent out. Our sincere apologies for the confusion this must have caused.
My colleague at our customer service team has sent a similar explanation to your email. I hope this clears things up!
If you have any further questions, please do not hesitate to reach out again.
Kind regards,
Team BatteryUpgrade
Excellent
I ordered a replacement battery for my robot lawn mower on-line. Then was worried when I read some of the reviews on here. Agreed it is not immediately clear that the company is based in the Netherlands. Also I did not initially realise that the one dot next to the description meant the item was out of stock. However I ordered on the 10/4/24 and the battery arrived on 18/4/24. It is a genuine battery from the manufacturer and over £125 cheaper than the price on the official Flymo spares web-site. Very happy customer. Thank-you.
18 April 2024
Unprompted review
Very dissapointing
You would think that we in 2024 should have managed to create a business model for ecommerce that is efficient and customer friendly - Apparently that is not the case with Batteryupgrade. I ordered a battery for my Robot Lawn mower on April 7 and also made the payment and immediately thereafter I got a confirmation that the payment was received. So far so good - I would expect next step would be that I would receive a notification on when to expect to receive the battery. But alas nothing happened - except that my lawn grew. (and continues to do so) Even after writing the helpdesk nothing is happening. I really regret that I did not order at Amazon in the first place. Order number 18435126
17 April 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Lars,
We are very soryr to hear you have not received your order. Your order was shipped out from our depot in the Netherlands on 08-04-2024. Since our average delivery time to Denmark is 1-2 weeks, your order should have been delivered by now.
If you have still not received your order, please reach out to us via the ticket you created previously. Then, a member of our customer service team will try to resolve the issue as swiftly as possible.
Kind regards,
Team BatteryUpgrade
good produckt
2 April 2024
Unprompted review
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