Banner for Bayfields Opticians & Audiologists - Beckenham

Bayfields Opticians & Audiologists - Beckenham Reviews 75

TrustScore 4.5 out of 5

4.7

2-6 Village Way, BR3 3NP Beckenham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had an exceptional visit to Bayfields for an eye test/update for my reading/computer glasses. The receptionist was extremely friendly and professional and helpful. The Optician was also very frien... See more

Rated 5 out of 5 stars

I had a sight test today at the Beckenham branch and it’s was the most thorough eye exam I’ve had. The staff were very welcoming and professional. Sarah, Katherine and Zoe helped me find a frame th... See more

Rated 5 out of 5 stars

If you’re happy with your current optician - fine - but if you want a first class experience try Bayfields in Beckenham. Everyone is always so welcoming. The service I received recently from Hazel... See more

Rated 5 out of 5 stars

I received a friendly welcome from Catherine, the receptionist, who was able to supply me with the lens wipes I wanted and was able to confirm my appointment to go through my new glasses as well as te... See more

Company replied


Company details

  1. #10 of 25 best companies in Optician
  2. #20 of 24 best companies in Audiologist
  3. #4 of 21 best companies in Contact lenses supplier
  4. #13 of 18 best companies in Eye Care Clinic
  5. #17 of 44 best companies in Glasses store
  6. #11 of 14 best companies in Hearing Aid Shop

About Bayfields Opticians & Audiologists - Beckenham

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

On Time , optometrist was great, describing everything she did

12 June 2025
Bayfields Opticians & Audiologists - Beckenham logo

Reply from Bayfields Opticians & Audiologists - Beckenham

We're glad you enjoyed your experience and that our optometrist was so helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Annual eye test

My experience at your branch was first class. Your ophthalmologist was first rate and very helpful. She gave a good understanding of where my eyesight is now, Also helpful should I wish to go down the route for cataract replacement.

11 June 2025
Bayfields Opticians & Audiologists - Beckenham logo

Reply from Bayfields Opticians & Audiologists - Beckenham

We're happy to hear that your visit was first class. It's great to know that our ophthalmologist was helpful and provided you with a clear understanding of your eyesight. Thank you for your positive feedback.

Rated 5 out of 5 stars

The optometrist was very very helpful…

The optometrist was very very helpful and diligent. Explained everything in great detail.

4 June 2025
Bayfields Opticians & Audiologists - Beckenham logo

Reply from Bayfields Opticians & Audiologists - Beckenham

We're happy to hear that the optometrist was so helpful and thorough! We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Eye test at Bayfields, Beckenham

As usual Hazel was very efficient and thorough in her examination of my eyes. She explains any concerns clearly and sympathetically and I appreciate the fact that she does not try to co-erce me into paying for something I do not really need, but assures me that I can always go back if I have any worries.

3 June 2025
Bayfields Opticians & Audiologists - Beckenham logo

Reply from Bayfields Opticians & Audiologists - Beckenham

We're happy to hear that you found the eye examination efficient and thorough. We appreciate your feedback regarding the clear explanations and the reassurance provided. Thank you for your positive comments.

Rated 5 out of 5 stars

All staff and services provided are…

All staff and services provided are amazing and I highly recommend going to this shop

30 May 2025
Bayfields Opticians & Audiologists - Beckenham logo

Reply from Bayfields Opticians & Audiologists - Beckenham

We're glad you enjoyed your experience with our staff and services. Thank you for the recommendation; it means a lot to us.

Rated 5 out of 5 stars

The optician Hazel at the Beckenham…

The optician Hazel at the Beckenham branch is very thorough and diligent. I like the fact that the monthly subscription allows me to have multiple vivits to the optician per year. I also like the 'try before you buy' scheme on soft contact lenses. Reception staff are polite and friendly.

13 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look