Margaret was really friendly and helpful during the eye examination, and arranged for me to have new lenses to correct the changes in my eyesight. After a few days, my new lenses were fitted into my... See more

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Staff are great and very caring, it feels like they know me personally, optician spent quite some time with me checking out all the options for the best contact lenses
I thoroughly recommend Bayfields (my branch is in Loughton). The staff are superb - and I've had glasses and hearing aids very recently. The audiologist (Isabel) is fantastic - both in her patienc... See more
Their eye testing service is excellent - 2nd to none. However, the price of their glasses is absolutely ridiculous and I took my prescription away. The glasses I purchased elsewhere are 10 times bette... See more
Company details
- #11 of 25 best companies in Optician
- #17 of 22 best companies in Audiologist
- #3 of 21 best companies in Contact lenses supplier
- #13 of 18 best companies in Eye Care Clinic
- #17 of 44 best companies in Glasses store
- #10 of 12 best companies in Hearing Aid Shop
About Bayfields Opticians & Audiologists - Loughton
Written by the company
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company

- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.

Contact info
24 Forest Road,, IG10 1DX, Loughton, Essex, United Kingdom
- 020 8508 1325
Comprehensive eye tests
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100% confidence in staff
Margaret was really friendly and…
Margaret was really friendly and helpful during the eye examination, and arranged for me to have new lenses to correct the changes in my eyesight. After a few days, my new lenses were fitted into my frames in the store. I am very happy with the result.
very good service.
Staff are friendly and keep the customer informed about what is happening.
Staff are great and very caring
Staff are great and very caring, it feels like they know me personally, optician spent quite some time with me checking out all the options for the best contact lenses
Friendly
Friendly, knowledgeable and quick. No negative feelings, they just got the job done.
I’ve been coming here for many years.…
I’ve been coming here for many years and the staff here have always been helpful, friendly, competent and professional.
Helpful polite
I had the hearing test it is just a…
I had the hearing test it is just a shame that the tapping of the keyboard out done the sound that you were meant to be listening for.
I was seen promptly and the examination…
I was seen promptly and the examination was completed in the time suggested. The eyetest was very thorough and my questions were answered directly and reassuringly.
Very nice experience
Very nice experience. Friendly and professional staff. Very pleased and will come back.
Every one very polite
Every one very polite, helpful and friendly. Nothing too.much trouble.
Really nice and friendly people
Really nice and friendly people. Meryl and the optical team look after you very well. Would recommend them highly.
Really friendly very competent company
Really friendly very competent company. Great thorough eye tests great frames and great tea!!
Excellent service felt all aspects of…
Excellent service felt all aspects of my sight had been covered
Recommend Bayfields Optitions Loughton Essex 100%
Went to my appointment feeling quite anxious, I have had ongoing problems with my sight and was concerned of an issue that I had but now seems to have resolved was causing the sight problem.
After another scan, and eye test my sight concerns was answered, and the eye sight problem I am experiencing can be resolved with cataract removal.
Although this is still my eyesight and an operation, it is a far better outcome for me than what I feared, I was concerned I was going to loose my sight due to the other problem I had.
Everything was explained very well, all my questions were answered, introduced me to the monthly subscription for £12 per month which will save me a lot with the amount of eye tests and scans I have to have regularly at the moment.
So BIG thank you to all at Bayfields from a very happy customer.
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