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Bayfields Opticians & Audiologists - Macclesfield Reviews 52

TrustScore 4.5 out of 5

4.7

73 Pickford Street ,, SK11 6JD Macclesfield, Cheshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from the Macclesfield branch. Both from the optician and th lovely lady who helped me choose my glasses. I did not feel rushed at all. They even serve you tea. I will not go to anoth... See more

Rated 5 out of 5 stars

I know I can walk in off the street and be made welcome by Mandy and Emma on reception who are ready to sort out whatever my problem is. Nikita has been my optician for a couple of years now and I a... See more

Rated 5 out of 5 stars

The most thorough sight test I have ever had (this comes from a retired optometrist). Melissa explained every part of the sight test clearly and ensured that all equipment was cleaned before using.... See more

Rated 5 out of 5 stars

The optician was lovely very patient and very knowledgeable and it's a pleasure going to Bayfields because everyone is great 👍


Company details

  1. #10 of 25 best companies in Optician
  2. #20 of 24 best companies in Audiologist
  3. #4 of 21 best companies in Contact lenses supplier
  4. #13 of 18 best companies in Eye Care Clinic
  5. #17 of 44 best companies in Glasses store
  6. #11 of 14 best companies in Hearing Aid Shop

About Bayfields Opticians & Audiologists - Macclesfield

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

  • 73 Pickford Street ,, SK11 6JD, Macclesfield, Cheshire, United Kingdom

  • 01625 615002

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

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Rated 5 out of 5 stars

Brilliant

Brilliant. Nakita found 3 micro bleeds in my eye. Got me seen at the hospital and GP with in 2 weeks. All the team are excellent. Highly recommended

7 January 2026
Rated 5 out of 5 stars

Thorough eye test

Thorough eye test, fully explained and able to compare with previous results!
Staff very friendly and welcoming. Couldn’t ask for more

5 December 2025
Rated 5 out of 5 stars

Great service from Bayfields…

Great service from Bayfields Macclesfield. Thorough examinations for both myself and my wife and honest advice.

19 June 2025
Bayfields Opticians & Audiologists - Macclesfield logo

Reply from Bayfields Opticians & Audiologists - Macclesfield

We're happy to hear that you and your wife had a great experience with our examinations and advice. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

The welcome was excellent

The welcome was excellent, we were seen at the time of booking, the optometrist was very helpful, courteous, professional and explained us everything she had done. Dispensing staff was very helpful and polite. We had amazing experience.

17 June 2025
Bayfields Opticians & Audiologists - Macclesfield logo

Reply from Bayfields Opticians & Audiologists - Macclesfield

We're happy to hear that you had such an amazing experience! We appreciate your kind words regarding our team's professionalism and helpfulness. Thank you for your positive feedback.

Rated 5 out of 5 stars

Friendly knowledgeablre team

Friendly knowledgeablre team. Extremely helpful.

19 June 2025
Bayfields Opticians & Audiologists - Macclesfield logo

Reply from Bayfields Opticians & Audiologists - Macclesfield

We appreciate your kind words! We're glad our team could provide such helpful and knowledgeable assistance to you.

Rated 5 out of 5 stars

Great service Great care and time taken with me

Great care and time taken with me, good explanations of anything I needed to know.

11 June 2025
Bayfields Opticians & Audiologists - Macclesfield logo

Reply from Bayfields Opticians & Audiologists - Macclesfield

We're glad you felt well-cared for and that our explanations were helpful. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Expert examination and prompt action

I managed to get a cancellation appointment at Bayfields Opticians on Saturday 24th June.. I received a thorough eye examination. The outcome was that I had holes in the retina of my left eye. The optician contacted an eye hospital and arranged for me to be seen as soon as I could get to the hospital. I was given laser treatment in both eyes and have had a follow-up appointment at my local hospital. If I had not had the prompt examination and referral to hospital I was at risk of loosing my sight.

24 May 2025
Bayfields Opticians & Audiologists - Macclesfield logo

Reply from Bayfields Opticians & Audiologists - Macclesfield

We're so glad to hear that we were able to provide you with a thorough eye examination and facilitate your referral to the hospital. We appreciate you sharing your experience and are pleased that you received the treatment you needed.

Rated 5 out of 5 stars

Relaxed environment

Relaxed environment, friendly welcome from reception, very efficient and thorough. Helpful and practical advice for my dry eyes.

19 May 2025
Bayfields Opticians & Audiologists - Macclesfield logo

Reply from Bayfields Opticians & Audiologists - Macclesfield

We're happy to hear that you found our environment relaxing and our team welcoming. We're glad our advice was helpful for your dry eyes, and we appreciate your feedback.

Rated 5 out of 5 stars

A thorough and professional examination

All staff were extremely courteous and polite. The ophthalmologist was very thorough in not only examining my eyes but also explaining the procedures been undertaken. After the initial examination a further appointment was made for a field test which again was undertaken very professionally together with a detailed explanation of the test.

8 May 2025
Bayfields Opticians & Audiologists - Macclesfield logo

Reply from Bayfields Opticians & Audiologists - Macclesfield

We're happy to hear that our staff's courtesy and the ophthalmologist's thorough explanations impressed you. We appreciate you mentioning the professionalism shown during your field test. Thank you for your positive feedback!

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