I attended the practice when it was an independent. I must admit I was a little concerned when it changed to Bayfields and wondered if I would still receive the high level of care. However, I didn't n... See more
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See what reviewers are saying
Ear Wax Removal: needed an appointment fairly urgently as wax build up was causing pain. Tried booking late afternoon and Bayfields got me in the next morning and all was well. Saw Joanne at the York... See more
Lizzie is a confident creative member of staff (I don't know how to describe her formal role) We have been working for some time on how best to combine my use of specs and lenses. We both agreed th... See more
Company replied
My eye test was conducted very professionally and thoroughly. Everything explained clearly by Keira who was friendly and welcoming. The front of house staff were also very welcoming and gave excellen... See more
Company details
- #10 of 25 best companies in Optician
- #20 of 24 best companies in Audiologist
- #4 of 21 best companies in Contact lenses supplier
- #13 of 18 best companies in Eye Care Clinic
- #17 of 44 best companies in Glasses store
- #11 of 13 best companies in Hearing Aid Shop
About Bayfields Opticians & Audiologists - York
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
17 Micklegate,, YO1 6JH, York, North Yorkshire, United Kingdom
- 01904 653297
Comprehensive eye tests
4.8
Excellent
104 reviews
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Helpful staff.Thorough examination.Good…
Helpful staff.Thorough examination.Good experience.
12 November 2025
On time
On time, pleasant staff, especially Lizzie the Optician who explained all the tests she was doing.
18 November 2025
Popped in on speculation at lunch
Popped in on speculation at lunch, to see if the optician could fix my wobbling arm (on my glasses!).
Reception colleague and optician incredibly helpful, credit to the firm.
6 October 2025
Unprompted review
Very helpful and professional
Very helpful and professional.
Most info.
10 September 2025
Unprompted review
Great friendly staff
21 July 2025
great service
great service, the staff are very welcoming and made my daughter feel at ease.
31 July 2025
I arived early and was seen within 10…
I arived early and was seen within 10 minutes.Excellent service and an honest assessment
23 July 2025
Bayfields Opticians following up the NHS
Bayfields Opticians ensured that follow-up at a NHS clinic took place. Following eye laser treatment and eye test they explained the eye scan results clearly.
7 July 2025
Super friendly, super helpful
Everyone in the store was incredibly helpful and went out of their way to help me trying to fix my current glasses (weird German arm attachment), and then had a really thorough and informative eye test - and then great advice on getting my new glasses
12 July 2025
Excellent service
Friendly, helpful staff. Clear explanations and advice. Thorough testing and care taken to ensure the purchase is right for the client.
9 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thursday 11th July 2025 at 10.30
Thursday 11th July 2025 at 10.30
GRACEful WELCOME, instant service with a smile, problem sorted in no time at all
11 July 2025
Reply from Bayfields Opticians & Audiologists - York
We're happy to hear that you received a graceful welcome and instant service. It's great to know the problem was sorted quickly. Thank you for your feedback.
Lizzie is a confident creative member…
Lizzie is a confident creative member of staff (I don't know how to describe her formal role) We have been working for some time on how best to combine my use of specs and lenses. We both agreed that this time that we had cracked it - or rather she had.
She is also a good ambassador for your company v the rival chains. eg allowing more time for consultations.
9 June 2025
Reply from Bayfields Opticians & Audiologists - York
We appreciate your feedback. We're happy to hear that a Lizzie helped you find the best solution for your vision needs and that you value the time we dedicate to consultations. It's great to know you had a positive experience.
Replaced broken frame.
6 June 2025
Reply from Bayfields Opticians & Audiologists - York
We're happy to hear that our helpful team made your experience in practice a positive one in assisting you with your broken frame. Thank you for your kind words and positive feedback.
Eyes right!
As a long standing client for annual checkups there were no surprises. Staff are always welcoming, and procedures were clearly explained. Thank you.
19 June 2025
Reply from Bayfields Opticians & Audiologists - York
We appreciate your continued trust in us for your annual check-ups. We're happy to hear that you find our team welcoming and our procedures clearly explained. Thank you for your feedback.
Wonderful service
Wonderful service. Was seen to quickly and very efficiently and provided with a full and clear explanation of what had been found in the scan and what follow up treatment would be required.
16 June 2025
Reply from Bayfields Opticians & Audiologists - York
We're happy to hear that you were seen quickly and efficiently. We appreciate your feedback regarding the clear explanation of your scan results and follow-up treatment.
Amelia was excellent
17 June 2025
Reply from Bayfields Opticians & Audiologists - York
We're glad you were happy with the service you received at our York practice From Amelia. We really appreciate your positive feedback; it means a lot to us.
Reply from Bayfields Opticians & Audiologists - York
We're happy to hear that you had a professional experience and a speedy delivery. Thank you for your positive feedback.
Excellence
I feel both comfortable and confine with he treatment.
Excellent front-of-house experience too.
16 June 2025
Reply from Bayfields Opticians & Audiologists - York
We're happy to hear that you felt at ease with the treatment and that you enjoyed your experience with our front-of-house team. Thank you.
Reply from Bayfields Opticians & Audiologists - York
We are happy to know that you found our service helpful and efficient. Thank you for your positive feedback!
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