Had a issue it was resolved but it took many emails and many phones calls but in the end they Helped me out
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... See more
Company replied
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... See more
Company replied
Not only do I like my tires, but even after Fed ex lost one of them BB wheels helped me out and replaced the missing one and is currently on its way to me. Top notch customer service and quick to resp... See more
Company replied
Company details
Written by the company
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Contact info
209 County Road 156, 56307, Albany, United States
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4.1
Great
692 reviews
Replied to 58% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BB Wheels
Robert,
We appreciate you sharing your experience with us.
Thank you,
BB Wheels
Excellent customer service and quick…
Excellent customer service and quick delivery
9 August 2024
Unprompted review
Reply from BB Wheels
John,
Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Thank you,
BB Wheels
I texted the number given for…
I texted the number given for assistance in choosing the correct wheel size and they were very accommodating.
2 August 2024
Unprompted review
Reply from BB Wheels
Mara,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Thank you,
BB Wheels
Absolutely loving BB wheels bought…
Absolutely loving BB wheels bought tires from them before. And just recently bought another set.
28 July 2024
Unprompted review
Reply from BB Wheels
Brandon,
Thank you so much for this kind review! It makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
Excellent service
Best price I could find on the wheels I wanted. The website was very easy to use. Very fast shipping and great communication.
24 July 2024
Unprompted review
Reply from BB Wheels
Eric,
We are so thrilled to hear that you had such a smooth & easy experience with us.
Thank you,
BB Wheels
They send you what they want and then…
They send you what they want and then jerk you around.... get your tires local they not likely to take advantage of you...
23 July 2024
Unprompted review
Nate was awesome great help he knew…
Nate was awesome great help he knew exactly what I needed will be doing business again soon!!!
23 July 2024
Unprompted review
Reply from BB Wheels
Lawrence,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We will make sure to share the kind words with Nate!
Thank you,
BB Wheels
Fast service and fast shipping
Fast service and fast shipping , nice to deal with on the phone AAA+
20 July 2024
Unprompted review
Reply from BB Wheels
Lee,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
Thank you,
BB Wheels
Andy and staff are wonderful
Andy and staff are wonderful. I would recommend them to anyone wanting new wheels for your ride. Even after a mishap with a tire being lost in FedEx oblivion, they quickly filled and delivered my order almost the next day.
17 July 2024
Unprompted review
Reply from BB Wheels
Joseph,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. We will make sure to pass the kind words on to Andy as well.
Thank you,
BB Wheels
Reply from BB Wheels
Ruben,
We appreciate you taking the time to let us know about your experience!
Thank you,
BB Wheels
5 star
ordered 5 days ago and came in quickly the qaulity is great and worth the price
30 June 2024
Unprompted review
Reply from BB Wheels
Sonny,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
I have gotten all my tires from you…
I have gotten all my tires from you guys for about 5 years now , price and quick delivery, and great tires
29 June 2024
Unprompted review
Reply from BB Wheels
Tom,
We are so very happy to hear you had such a wonderful experience with us!
Thank you,
BB Wheels
Great price,free shipping a plus!
8 June 2024
Unprompted review
Reply from BB Wheels
Sandy,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us.
Thank you,
BB Wheels
The guarantee there products
My rep. Ian was very helpful with finding out my bolt pattern on my wheels, an very patient an kind.
7 June 2024
Unprompted review
Reply from BB Wheels
Dwayne,
Thank you very much indeed for taking the time to leave us a review. We will make sure Ian hears about the great review.
Thank you,
BB Wheels
So far so good customer service was…
So far so good customer service was easy and great and professional
6 June 2024
Unprompted review
Reply from BB Wheels
Tyrone,
Thank you very much for sharing your experience with us. It is very much appreciated. We can’t wait to have you back.
Thank you,
BB Wheels
STAY AWAY FROM BBWHEELS
It took 9 days to receive my wheels , 6 days after the tires came and they sent 5 lug for my 6 lug lug... I guess errors happen. However, to make this right I have to go out of my way to send the wheels back, then wait. No offer of any help with anything whatsoever. I said this on their Facebook and they Blocked* me........
DONT BUY FROM THIS COMPANY****** if I could give them 0 stars I would.
Their idea of "family owned, customers first" is a load of bs...
When whoever the loser is that replies to all these negative reviews, also explain why yall cowards blocked me from yalls Facebook page and will not allow my review on yalls page.... Yall will only allow the 5 star reviews .
"wE aRe A sWeEt oL fAmIlY rAn BuSiNeSs"
Address that in yalls dumb replies BBwheels.
Blocking a paying customer on yalls social media is literally coward trash. Weak and pathetic how yall play with people's time and money.
Rub yalls response on yalls chest . Trash
Update to their response.
You can stop the bs lying right now....
There was not any foul language whatsoever on the page. Literally shared my experience and yall cowards blocked me.
Address the issue of yall not allowing any other reviews except the good ones on yalls page BBwheels...
Update to re reply
There was no f-bombs dropped . Yall literally will not allow any comments or reviews that are not in yalls favor.....
Can we also discuss why I KEEP* having to call ext 1012 to speak to the lady to assist her in correctly doing her job ? Sending me 1* wheel now huh ? That was cute.
Keep it up. Yall look stupid af.
2 June 2024
Unprompted review
Reply from BB Wheels
Jonathan,
We regret to hear about the unsatisfactory experience you encountered. Upon reviewing your order details, it appears that your merchandise was delivered within the expected timeframe of 7 days. We sincerely apologize for the oversight by the manufacturer resulting in the dispatch of incorrect wheels. Rest assured, our customer service team is diligently assisting you in rectifying this issue, including arranging a FedEx pickup for the incorrect items.
Regarding your remarks on our Facebook page, we would like to clarify that comments containing inappropriate language (dropping f bombs) were regrettably hidden in accordance with our community guidelines. It is important to note that our actions were not intended to suppress constructive feedback or reviews. We greatly value all customer input as it serves as a cornerstone for our continuous improvement efforts.
Thank you,
BB Wheels
Reply from BB Wheels
Antione,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word.
Thank you,
BB Wheels
Item back in Stock/Purchase
I received the email that the rim I’ve been waiting for was back in stock and purchased it same day without any issues.
30 May 2024
Unprompted review
Reply from BB Wheels
Paul,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
Clear and easy to use website
Clear and easy to use website. Good customer service and communication.
14 May 2024
Unprompted review
Reply from BB Wheels
Preston,
We’re really grateful and appreciate you taking the time to share your rating with us.
Thank you,
BB Wheels
Great service and follow-up to ensure…
Great service and follow-up to ensure the wheel would fit the vehicle!
10 May 2024
Unprompted review
Reply from BB Wheels
Joel,
We’re glad we could be of service and appreciate the kind words!
Thank you,
BB Wheels
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