Unprofessional, Poorly trained staff, Won’t reimburse for damage.
We are filing a claim against BC Brothers, local moving company. WE DO NOT RECOMMEND.
Why? They have being unwilling to reimburse us for damages. It should have been a simple move to get everything out of our first floor and into the garage and a pod on our driveway. (We needed to pull out all flooring for a mold remediation.) The men who were sent to pack clearly had no training and they did not come equipped with appropriate supplies. In most cases our framed art were wrapped in a single sheet of packing paper and placed in a box. Lampshades were crushed in boxes. Pottery broken. Bookcase busted. Antique dry sink latches broken off and lost.
They came with no framed art supplies, and ran out of supplies and used ours. They used our throw pillows as packing material at the top of boxes where the box cutter opens the seam, without any label of warning.
We submitted the damages on time and were offered less than $200 for $3,000 in damages. They site the fact that we signed a contract and didn't choose major insurance coverage. We signed a contract expecting professionals with packing training. We were sent a regional manager, Saul, who admitted he does not regularly do packing (because someone called off.) The second guy I, Nod, sent was on his first day and his wife was passing kidney stones in the hospital. The third guy I, Sam, was the greenest; BC Brothers fired him a few weeks later. He set so many boxes on my antique marble desk that it cracked from one end to the other. We hired a professional appraiser at a cost of $500+ and it will cost more than $2,000 to replace the marble. Other major damages include my grandmothers inlaid wooden triangular table which wasn't wrapped correctly and now needs to be professionally refinished, valued at $750.
Sam packed up our giant two piece computer armoire. The one thing he did not pack were our personal important current files in the file drawer. We did not think to look on that drawer since the rest was visibly empty.
On the day when BC Brothers returned to carry boxes back into our house, their lead man offered to take it to your warehouse for practice moving. Since we no longer wanted/needed the armoire, we were delighted and they took it away when they left.
It took us weeks to unpack every item in every single box. When we finished opening the computer boxes we discovered NO FILES and only then did we realize that Sam did not pack them, and we donated the Armoire to BC Brothers with the files inside the drawer.
We contacted BC Brothers, but they already got rid of the armoire to make space. So, all our current files, filled with tax documents, credit card files, etc. are in a dump somewhere in Savannah due to the absolute negligence of their former employee, Sam. Honestly, it felt like one would feel if there were a home robbery; we felt vulnerable and unmoored. Company owner, JP Farrell, has only sent us formal cut/paste emails showing zero empathy and making no apologies, not even for even the lost files. I repeatedly asked their Claims Dept.to escalate my request for the owner; only when I threatened a lawsuit did he reply. Again, he offered me nothing more than their original offer of less than $200. It's shameful.
We took a chance on a locally owned and operated business, because it’s the right thing to do. I have given the owner multiple opportunities to settle this for $3,000 out of court; $3,000 (a lowball estimate) will not cover the repairs that need to be made, and cannot replace sentimental things that broke, nor can we get our files back. JP has a lot to learn about doing the right thing, offering empathy, DECENT CUSTOMER SERVICE, and a GOOD OLD FASHIONED APOLOGY.
This should have been an easy, low risk pack/move. I feel an obligation to my neighbors to report their poorly trained staff and unwillingness to reimburse their customers for damage clearly done by them.