Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
Company replied
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Review summary
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Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
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Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
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I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Digital Software Bundle
I purchased computer monitors which the company advertised as including a software bundle. The website presentation gives the impression the software is in hard media format. I contacted the company to inquire as to the disposition of the software. I was quickly contacted via email by company representative Christine Gail, whom informed me that in fact the software it is to be obtained as a digital download via an URL provided by the company. She provided me with the download URL, as well as clear and concise instructions as to same. Her prompt reply cleared and removed any and all confusion I had regarding the matter, and resolved the matter completely.
1 January 2026
Unprompted review
Reply from Beach Camera
Hello Kevin,
Thank you for taking the time to share your experience. We’re glad we were able to clarify the software bundle details and resolve the confusion quickly. Digital software is provided via download, and we appreciate you reaching out so we could assist.
We’re especially happy to hear that Christine Gail was able to provide clear instructions and prompt support. We’ll be sure to share your kind feedback with her.
Thank you for choosing us, and please don’t hesitate to reach out if you need any further assistance in the future!
Thank you for excellent customer…
Thank you for excellent customer service. Belle was extremely helpful and kind. She took the time to explain everything I needed to know.
2 January 2026
Unprompted review
Reply from Beach Camera
Hello Dena,
Thank you for your kind words! We’re happy to hear that you received excellent customer service and that Belle was able to assist you so thoroughly. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along your compliments to her.
Thank you for choosing us—we look forward to serving you again!
Excellent customer service
I ordered a Camera bundle for my daughter for Christmas. The next day she realized that the SAN disk was not included in the box. I sent the seller a message asking about this. I received a a response very quickly. Grace, Gail and Rizza Mae was able to resolve the problem to my satisfaction. I will use this company for any camera needs in the future!
1 January 2026
Unprompted review
Reply from Beach Camera
Hello Yolanda,
Thank you so much for your kind review! We’re glad to hear that our team was able to respond quickly and resolve the issue to your satisfaction. We truly appreciate the recognition of Grace, Gail, and Rizza Mae and will be sure to share your feedback with them.
Thank you for choosing Beach Camera for such a special purchase—we look forward to helping with your future camera needs!
Very much appreciated how quickly and…
Very much appreciated how quickly and satisfactorily the assistance of Rizalyn and Lariza on the retention team resolved an inquiry. I would not hesitate to continue purchasing from Beach. camera.
30 December 2025
Unprompted review
Reply from Beach Camera
Hello Jer,
Thank you for your kind feedback! We’re delighted to hear that your inquiry was resolved quickly and to your satisfaction. We truly appreciate the recognition of Rizalyn and Lariza and will be sure to share your compliments with them.
Thank you for your continued trust in Beach Camera—we look forward to serving you again!
Purchasing a TV with them through Bestbuy
Purchasing a TV with them through Best Buy has been a wonderful experience. They price matched right away and support agents MARIZ and GRACE were amazing in helping.
1 January 2026
Unprompted review
Reply from Beach Camera
Hello Soren,
Thank you for sharing your experience! We’re glad to hear that your TV purchase through Best Buy went smoothly and that our team was able to assist with a quick price match. We truly appreciate the kind words about Mariz and Grace and will be sure to pass along your feedback to them.
Thank you for choosing us—we hope you enjoy your new TV!
Excellent customer service response by…
Excellent customer service response by MARIZ and quick shipping.
1 January 2026
Unprompted review
Reply from Beach Camera
Hi Eddie,
Thank you for your kind feedback! We’re happy to hear you received quick shipping and excellent customer service. We truly appreciate the recognition for Mariz and will be sure to pass along your compliments.
Thank you for choosing us—we look forward to serving you again!
Great customer service and support
Although I never received the product bought at this store because it got stolen on the way to the distributor, and I had to contact the company, the person whom I spoke, Dianne, was always in contact and tried to help me with info and my refund. Customer service agents from this company such as Catherine and Romel were also helpful with my situation. I got my money refunded after the investigation of what happened to my product concluded. It took 10 days to get it solved; however, I thought that the company would have issues in refunding my money, but I was wrong, The company responded for the inconvenience and I got my refund. I want to thank everyone who was involved in trying to help me with this.
29 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for taking the time to share your experience. While we’re very sorry that your order was stolen in transit, we’re glad our team—especially Dianne, Catherine, and Romel—was able to stay in close contact with you and assist throughout the investigation and refund process. We understand how frustrating situations like this can be, and we appreciate your patience while it was being resolved. Your kind words mean a lot to us, and we’re grateful for the opportunity to make things right. Thank you for choosing Beach Camera.
Top notch customer service
Thank you for your responsiveness and willingness to help resolve my concerns. Mariz did a great job answering all of my questions and keeping me informed on the status of my resolution. The entire staff demonstrated professionalism and a desire to take care of the customers needs. That you all! I will definitely make my next camera purchase with Beach!
Ed
30 December 2025
Unprompted review
Reply from Beach Camera
Hello Ed,
Thank you so much for your kind and thoughtful feedback! We’re thrilled to hear that Mariz did a great job answering your questions and keeping you informed throughout the process. Providing responsive, professional service and taking care of our customers’ needs is always our priority. We truly appreciate your trust in Beach Camera and look forward to assisting you with your next camera purchase!
Mariz
Mariz, the customer service representatative responded quickly to my request. Product was shipped quickly too.
30 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your feedback! We’re glad to hear that Mariz responded quickly to your request and that your product shipped promptly as well. We truly appreciate your business and thank you for choosing Beach Camera.
Honored price match
Requested a price match after the price dropped below what I paid for and the rep (Mariz) gladly obliged.
30 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your feedback! We’re glad to hear that Mariz was happy to assist with your price match request and help make things right for you. We truly appreciate your business and thank you for choosing Beach Camera.
Reply from Beach Camera
Hello Lauren,
Thank you for the kind words! We’re happy to hear our team was helpful and appreciate you choosing Beach Camera.
Lariza and Rizalyn Are beyond excellent…
Lariza and Rizalyn Are beyond excellent customer service team member. Thank you so much for helping me.
29 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your kind words! We’re thrilled to hear that Lariza and Rizalyn provided beyond excellent customer service and were able to help you. Your appreciation truly means a lot to us. Thank you for choosing Beach Camera—we’re always happy to assist!
Beach-Camera is EXTREMELY CUSTOMER-ORIENTED
Beach-Camera is extremely customer-oriented. I recently bought a Camera Gimbal from their eBay storefront. there was an issue with my purchase that needed to be fixed. Beach-Camera Customer-Service Rep "CHRISTINE GAIL and MARIS" were exceptionally helpful. I commend the customer-service-skills of CHRISTINE GAIL. Beach-Camera/BuyDig should be real proud of staff-members like CHRISTINE GAIL. I strongly recommend Beach-Camera purchases,,mainly because..they have a superb customer-service-attitude. Please recognize the above-average-performance of CHRISTINE GAIL. I am glad I shopped at Beach-Camera/BuyDig.
28 December 2025
Unprompted review
Reply from Beach Camera
Hello Joseph,
Thank you so much for taking the time to share such thoughtful feedback. We’re glad to hear that our team was able to assist you and resolve the issue with your purchase. Christine Gail and Mariz will be especially appreciative of your kind words—Christine’s dedication to customer service is something we’re very proud of.
Your recommendation and recognition of our customer-focused approach truly mean a lot to us. Thank you for choosing Beach Camera/BuyDig, and we look forward to serving you again in the future!
Competitive prices and fast shipping
Competitive prices and fast shipping. My item arrived new-in-box a few days after I ordered it and was exactly as listed. I had a question about the item and considered returning it - Yanill T., Lariza, and Rizalyn immediately reached out to me and worked to resolve my question the very same day. I ended up keeping the item and giving it as a gift to my son - it was a huge hit! I'm glad I didn't return it.
11 December 2025
Unprompted review
Reply from Beach Camera
Hello Jon,
Thank you for sharing your experience! We’re glad to hear you were happy with our competitive pricing, fast shipping, and that your item arrived exactly as expected. It’s wonderful to know that Yanill T., Lariza, and Rizalyn were able to assist you promptly and help address your question the same day. We’re especially happy to hear the gift was a big hit with your son! Thank you for choosing Beach Camera—we truly appreciate your business and look forward to serving you again.
Mariz was amazing great customer…
Mariz was amazing great customer service was able to help me with what I needed very knowledgeable.
28 December 2025
Unprompted review
Reply from Beach Camera
Hello Ruben,
Thank you for your kind words! We’re thrilled to hear that Mariz provided amazing, knowledgeable customer service and was able to help you with exactly what you needed. We truly appreciate your feedback and thank you for choosing Beach Camera.
5 STARS FOR Christine
5 STARS FOR Christine, Gail, and Grace!!! They were exceptional in their customer service while I was experiencing delays in my delivery. They exceeded my expectations in communication! Ty!!! 😊
26 December 2025
Unprompted review
Reply from Beach Camera
Hello Katrina,
Thank you so much for the five-star review! We’re thrilled to hear that Christine, Gail, and Grace provided exceptional customer service and kept you well informed during the delivery delays. Clear and proactive communication is very important to us, and we’re glad our team exceeded your expectations. Thank you for your kind words and for choosing Beach Camera!
Our original order did not arrive in the best quality
Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the holidays too, as we had the entire family + friends stopping by. Many thanks from our families to yours. We're already in <3 with our 49' Samsung. Ironically, the family started off by watching a black and white (Casablanca), before switching into CoD, Rocket League, and other games set at max display settings. The 4k quality, and 1ms response times have not disappointed. Thank you all for the prompt support!!!!
10 December 2025
Unprompted review
Reply from Beach Camera
Hello Jeremy,
Thank you so much for sharing this wonderful feedback! While we’re sorry the original order didn’t arrive in perfect condition, we’re thrilled to hear that Rizalyn and Lariza were able to step in quickly and help resolve everything just in time for the holidays. Knowing your family and friends were able to enjoy the new 49" Samsung together truly means a lot to us.
From a classic like Casablanca to high-performance gaming, we’re glad the display quality and response time lived up to expectations! Thank you for your kind words and for trusting Beach Camera—we’re honored to be part of your holiday memories and look forward to serving you again.
Reply from Beach Camera
Hello,
Thank you for your feedback! We’re glad to hear Mariz provided great service and truly appreciate you taking the time to share your experience.
Although there were complications with…
Although there were complications with this order, Rizalyn worked with me very efficiently and professionally to process my concerns. I am satisfied with the way my concerns were resolved.
25 December 2025
Unprompted review
Reply from Beach Camera
Hello Roy,
Thank you for sharing your experience with us. While we’re sorry to hear there were complications with your order, we’re glad Rizalyn was able to assist you efficiently and professionally and that you’re satisfied with the resolution. We truly appreciate your understanding and your feedback. Thank you for choosing Beach Camera!
Five stars for Beach Camera
Five stars for Beach Camera! I reached out about a price drop on my order, and Rizalyn handled it immediately. It is rare to get such great service these days. I will definitely shop here again!
25 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for the five-star review! We’re thrilled to hear that Rizalyn was able to assist you quickly with the price adjustment and provide such a great service experience. Your kind words truly mean a lot to us, and we’re grateful for your trust. We look forward to serving you again soon!
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