Bearded Bros  Reviews 141

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly, often highlighting their helpfulness and positive attitude which makes the moving process much smoother. Many people appreciate that the team goes above and beyond, handling everything with care and making what could be a stressful experience feel calm and easy. However, some customers were not happy with the service, reporting issues with incomplete moves, damaged furniture, and difficulties with insurance claims for losses. These reviewers also mentioned that the company's staff was at times incompetent in disassembling furniture, leading to wasted time and further damage.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This firm are highly recommended. Used now by my partner when he moved house, my daughter when they moved flats, and now by myself having moved in with my partner. They arrived punctually, were p... See more

Rated 5 out of 5 stars

Very helpful from first enquiry all the way through. I have used them twice now, first was an office move from Hove to Shoreham. This time I needed to be moved to temporary accommodation while... See more

Rated 5 out of 5 stars

The whole team at Bearded Bros were awesome, Anthony and Harry were amazing on moving day! I was having a last minute move downsizing with a broken foot so logistics were stressing me. The team were... See more

Rated 5 out of 5 stars

The service your guys provided yesterday was 10/10!! Considering we have never used removals before; they just made us feel really at ease and relaxed. Geoff, Anton & Dean were so friendly and profess... See more


Company details

  1. Removals company

Written by the company

Removals * Storage * Boxes


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

First class service

We moved to a 2/3rd floor flat with no lift, on the hottest day of the year. The guys were amazing, so efficient and really friendly and helpful. I would highly recommend them for anyone who is moving.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service as always from…

Fantastic service as always from bearded bros! We used the packing service and removal service this time and both were conducted efficiently, confidently and with no fuss! Everyone was polite and friendly and went the extra mile to support us. Once unpacked, they are also coming to collect the boxes and packing material. Thanks to everyone at bearded bros! Very happy customer.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10 excellent

Many of my friends in Brighton always recommended Bearded Bros as the go-to movers, and I can now absolutely see why.
Sam & Dean were truly fantastic! They made moving a truck full of furniture and boxes across multiple floors and tight staircases look like a piece of cake. They worked fast, efficiently, and with great care, making my big moving day very pleasant. 10/10!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Move from 3rd floor flat

I recently moved from a 3rd floor flat with no lift and paid for both the packing service as well as removals. Bearded Bros were absolutely incredible from start to finish. Very professional, respectful and so efficient too! Every single one of their team members is super friendly too. Would highly recommend them!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome!

This firm are highly recommended. Used now by my partner when he moved house, my daughter when they moved flats, and now by myself having moved in with my partner.
They arrived punctually, were professional, efficient and got the job done within 2 hours as quoted.
Friendly, helpful and cannot fault these guys.
One word......
Awesome!!!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with the Bearded Bros…

Great experience with the Bearded Bros team. They were professional, friendly, and handled everything with care. They listened to what I needed, worked efficiently, and made what could have been a stressful move feel much smoother. Really appreciated their positive attitude, friendliness and support on the day.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

I would minus several stars if…

I would minus several stars if possible. My move was a mess. And we only moved 10 minutes away. I hired 20 boxes, I only had 19 returned.
I called and complained, the boy refused to accept responsibility and refused to use their insurance. Valuable artworks were in that box and much more. I am still in distress about it 3 years later, the loss was so devastating to me.
The new place was being rebuilt so complete unpacking happened a over a year later and so much is missing. All in that lost box.
The Bearded Brothers wouldn't even complete the move; the 2 boys left saying they has another job to go to. Right then I WAS THE JOB! My partner and I were left at the old property with boxes all around us. Very angry, he luckily had a van; we had been helping them the whole time with that van and they took advantage of usl. I also only had one arm at the time; they could clearly see I was in a sling. But I left to deal with it. What if i had no one to help?
I called them again, they refused to use their insurance again. This is the only reason I used them; they had insurance for losses. I will post constantly my experience until they apologise and cough up. I'm disgusted with the lot of them and my heart rate goes up every time I see one of their vans. I was abused, my partner was abused, taken advantage off and ripped off when the loss occurred. Disgusted.

11 September 2025
Unprompted review
Bearded Bros  logo

Reply from Bearded Bros

Hi Mrs James,

Thank you for leaving another review.

As previously noted, we still have no record of any move relating to you. We have asked you to make contact with our office team regarding any genuine complaints. 

As you have posted on our platforms several times now and have clearly stated your intent to continue posting (spamming), we will now refer this to the relevant services under harassment.

Rated 5 out of 5 stars

Big thank you to Sam for moving us (…

Big thank you to Sam for moving us ( along with Craig and Seb ) nothing was too much trouble . Very respectful of our furniture and flat . It was a pleasure to have such a cheerful and hard working crew . (5 th move with BB )

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Bearded…

Excellent service from the Bearded Bros. We used them five times in the space of six months or so (and rented storage from them) on each occasion the experience could not be faulted.
For example, though it was not their fault in the slightest, we couldn’t move our washing machine on the day (a broken isolation valve) so they came back and moved it a couple of days later for free. They didn’t have to, but I think it tells you a lot about their company that they did.
Very highly recommended.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Jeff and Ollie were great in moving us…

Jeff and Ollie were great in moving us they were polite and careful and efficient it was nice to see them use carpet protectors on our new carpets. We have used them several times now and have always been very reliable and efficient. I highly recommend this company with their fair prices. regards Karl, Diane and Karen

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

They arrived on time. Really friendly and worked hard to move from one third floor flat to another. All done well within the two hour slot booked including the drive inbetween.
Would use again

13 January 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst services I received

One of the worst services I received, couldn’t follow basic order. Furnitures that needed to be loaded had labels and I explained those with the blue label need to be loaded, to leave the rest. Yet they took also furniture that weren’t mine without a label. I was assured the wardrobe dismantling was in their capacity but they were totally incompetent, I told them how to disassemble the wardrobe, they ignored and argued with each other for 20 minutes on what to do trying to do the very thing I told them not to, risking damaging the property, and wasted so much time that than I had to pay, they then destroyed my wardrobe, without telling me, they lied saying that it wasn’t put together properly. Then lost several parts of the wardrobe and the left with the screws, which I only got back several weeks later and not even all of them. Utter rubbish for an extortionate amount of money

17 November 2025
Unprompted review
Bearded Bros  logo

Reply from Bearded Bros

Hi Melissa,

Thank you for taking the time to write a review.

Firstly, I am sorry to hear about the problems you experienced when our teams completed your removals.

I can see that we moved you over two months ago, and we have had no correspondence from you regarding these issues, other than the missing screws prior to this review.

After listening back to the recorded telephone calls, there is a record of you stating, "My fault, the wardrobe could not be reassembled due to a mistake when I measured the new area". As a result, our teams left the dismantled pieces in the garden room as requested.

Unfortunately, as the item was not put back together, one of our team members accidentally left the wardrobe feet in his toolbox. However, this was swiftly resolved, and the items were redelivered to you within the same week.

I can also see that you signed the job sheet once the move was completed. This document asks you to inspect all items of furniture for damage before signing, and nothing was reported at that time. I have also reviewed all calls received from you after your removals date, and none of them mention any damage at all.

Regarding the items taken in error, I sincerely apologise if this occurred. Had this been brought to our attention on the day of your move, we would have rectified it instantly. I have also checked with the team on this matter, and they note that you were not present for the full loading time. Therefore, some instructions were unclear.

I apologise if you have been left feeling let down by our service.

Bearded Bros Removals

Rated 5 out of 5 stars

Helpful team, took the stress out of moving, would recommend

The whole team at Bearded Bros were awesome, Anthony and Harry were amazing on moving day! I was having a last minute move downsizing with a broken foot so logistics were stressing me. The team were friendly and made me feel completely calm about the amount of stuff I had to be moved. They advised on whether to take a wardrobe that had been damaged by damp, re-assembled furniture the other side and even helped with room layout. I left them to it and everything was handled perfectly, completely took the stress out of moving, well worth the money and would use again!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful from first enquiry all the…

Very helpful from first enquiry all the way through.

I have used them twice now, first was an office move from Hove to Shoreham. This time I needed to be moved to temporary accommodation while my place was repaired so I used their packing service (I was sceptical about using packing service - I had no need to be they looked after everything even the boxes at the other end were pristine)

These guys are the epitome of professionals and friendly.

If you want movers that take the stress away from arguably one of life's biggest stress factor then look no further

22 September 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!

EXCELLENT!
Thank you Blake and Dexter.
We couldn't have had a more helpful, professional, friendly or efficient pair.
You guys took all the stress of moving away and we'll always recommend the outstanding service you provide!

14 August 2025
Unprompted review

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