Beatport Reviews 233

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for their efficiency and helpfulness, noting quick resolutions to issues. Many people highlight the exceptional customer service, appreciating the friendly, polite, and empathetic approach of the staff. The service provided is often described as excellent, with consumers finding the platform brilliant for discovering new music and managing their accounts. However, some people were dissatisfied with the website, describing it as slow, difficult to use, and poorly organized, particularly regarding search functionality and genre categorization. A few other people also felt that the user experience was hindered by intrusive pop-ups and issues with audio volume settings.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the support team for... See more

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a great portal for... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and support,... See more

User experience

Clients share ambiguous opinions on user experience. While some reviewers praise the platform as brilliant,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beatport has issues with showing the correct keys and bpm. But when i was learning to dj, i learned that either we determine the keys and bpm by ear, or with rekordbox. That is the my only pet pe... See more

Rated 4 out of 5 stars

Good catalogue, great support service but... the website is horrible ! no ergonomic improvements in the 14 years I have been a customer, it's slow, heavy, searching something is painful.

Rated 4 out of 5 stars

I sent an email request to the customer support team & within a couple of days my issue was resolved in a friendly & efficient manner.


Company details

  1. Music shop
  2. Hobby shop

Written by the company

For almost two decades, The Beatport Group has been at the center of DJ culture. Since the founding in 2004, one mission has driven us: to provide world-class products and services that help DJs and Producers at all stages of their career to elevate their craft. Our indefinite pursuit of innovation and inspiration helps to lead the category and define the progression of DJ culture around the world.


Contact info

4.2

Great

TrustScore 4 out of 5

233 reviews

5-star
4-star
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2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

A Seamless Experience with Beatport

Support was prompt, friendly, and super helpful, exactly what you'd hope for. Add in Beatport’s comprehensive, lossless-ready music library, genre-focused search tools, and deep roots in DJ culture, and it's easy to see why it's the go-to platform for electronic music professionals.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

I've used Beatport for 20 years now...

I just realised I've used Beatport for literally 20 years at this point, and I've never written a review, despite always being impressed by the service. I can't speak to the current subscription side of it, because I've never used it, but whether you just buy individual albums & tracks or you use their subscription, it's soooo easy to dig for gems for literally hours at a time, because all you need to do is click on the artist, remixer, or label and be presented with another rabbit hole to go down. I'm always a bit perplexed by the charts, but I presume that's just because I have different taste to the people buying the most popular tracks (unless labels/artists can buy their way onto the chart, which would suck...).

Anyway, Beatport is great, and has a huge catalogue of music, and the few times I've ever had to use their customer service, they've responded quickly and been really helpful. Shout out to Roberta for sorting out a billing issue I recently had, which actually prompted me to write this review :P

Great service - happy diggin', y'all :)

4 September 2025
Unprompted review
Rated 5 out of 5 stars

I wanted to recover my account and all…

I wanted to recover my account and all the music I bought some years ago and the people really helped me very friendly and quickly. Now I am happy to have again access and explore new, well sorted and nicely presented music.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I am a long term user of Beatport

I am a long term user of Beatport. Since 2007 . I find it to be an unbelievable music store which brings crate digging & discovery to new levels for DJ’s . The staff are more than helpful when you have an issue with a download , an upload or with your general account . It’s the only music site I use and have used for years now .

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Help

Needed assistance with an account issue and it was resolved really quickly by Santi who kept me up to date with progress etc. thanks.

28 August 2025
Unprompted review
Rated 4 out of 5 stars

Good catalogue, great support

Good catalogue, great support service but... the website is horrible ! no ergonomic improvements in the 14 years I have been a customer, it's slow, heavy, searching something is painful.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

My trusted source of dance music

Excellent online music store for DJs & electronic music lovers

Beatport offers an outstanding choice of music across a huge range of genres, making it easy to find exactly what you’re looking for. The site is well-organised, with curated sections and charts put together by the team, which makes shopping and discovering new music a smooth experience.

If you enjoy digging for music, you can easily spend hours crate-digging through millions of tracks. The shopping process is straightforward, and it’s always worth keeping an eye out for discount codes – you can often save up to 30% off your full cart.

Overall, a brilliant platform for DJs and anyone passionate about dance music.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Chart Removal Support

I accidentally posted a chart on my account, and needed it removed. I contacted support, and Cory helped me remove it swiftly! Really happy with my experience!

21 August 2025
Unprompted review
Rated 4 out of 5 stars

Amazing customer support

Amazing customer support, helpful and quick resolution. The site itself (mainly the search functionality) could use an update however.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Garbage.....

Considering they are an online store, the biggest in EDM, you would think as the website is the only way to market for them it would be exceptional. It certainly is that but exceptionally sh1t - terrible from to back, the search facility is like something we had on a ZX Spectrum in the 80's - the site is garbage.

16 August 2025
Unprompted review
Beatport logo

Reply from Beatport

I’m sorry to hear that your recent experience with our site was frustrating. We really want to understand where things are falling short, especially around search and usability, so we can work on making meaningful improvements.

If you would you be open to sharing a bit more detail about your experience, please reach out to support@beatport.com and reference your Trustpilot review.

Your feedback is important to us, and the more we understand, the better chance we have of fixing what’s not working.

Rated 1 out of 5 stars

website is absolutely dogshit

website is absolutely dogshit, and that already for a few years (bugs, lags, glitches,..), they dont give f¨*ck... You cant redownload tracks... super expensive.. you pay extra for WAV.. PLSSS buy your music on Bandcamp they care about the customer, the artists and the music industry

2 June 2025
Unprompted review
Beatport logo

Reply from Beatport

We're really sorry to hear that your experience with our site has been so frustrating.

Redownloading purchased tracks is supported on our platform. If you ran into trouble with this, we’d love to better understand what happened so we can help resolve it for you. We do our best to keep the site running smoothly, so if you experienced specific bugs or glitches, it would be really valuable for us to know more details (e.g. what device/browser you were using and what actions you were taking).

Please reach out to support@beatport.com to share a bit more about your experience, so we can look into it, as well as help you redownload your files!

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