Beatport Reviews 233

Very polite customer service! Helped me to delete my card and cancel my subscription.

Outdated rubbish; why are You saving my card details and don't allow me to delete them?

Now I need to update the billing with fake card details.

Does not represent genuine realistic analytical data of honest track listing. Appears fraudulant. Real producers and real DJs should boycot and stay clear, more suited for tik tok DJs, women who wish to claim famous status for fake listing's.

Their site has been terrible for years now. Takes forever to play track samples and crashes often. I've tried using Safari, Chrome, and Edge but each one has the same result. Take your money elsewhere, Beatport obviously doesn't care about their customers given how dated and useless their website is and has been for a long time.

have over 58 pages of purchases over the years with these scam artists. never again. have just tried to purchase tracks the payment has gone through and the tracks are still sitting in the cart. clicked purchase again and was charged again, tracks are still in the cart. need the tracks for an event i'm playing at tonight. support? no. 48 hrs it says.

beatport is ok been using them for 8 years now, but theyre terrible at sorting music by the genre. they make changes a lot. its a awful mess. i go thur a list of tunes that dont belong in such in such genre/subgenres. website lags, cant redownload music you have bought in the past. and support does not reply to feedback.

I've loved Beatport since day 1, keep up the great work!

You are a SCAMMERS!!!!
I bought many tracks from this site
Now I can't even login I reset and Renew my password nothing works!@#$%

SCAMMERS!!!

Unfortunate

Today we are going to start reporting Beatport on the internet and looking for our rights.

It is unacceptable to exclude a label that has 3,000 online releases and 15 years online on the platform, a total lack of respect and a lack of professionalism.

The support agents put zero vigor into their work

The agent did NOT read my email and assist accordingly

The agent (Mariana) did NOT solve my problem

The agent has NOT responded to my last email to understand the problem and act accordingly

I made another purchase whist making sure the information was correct but I STILL get an incorrect receipt. Apart from that I asked for INVOICES and NOT RECEIPTS
WHY SHOULD I KEEP SUPPORTING YOU?

**Edit - for the first time in 41 years of being on this planet, I have encountered a company that refuses to provide invoices for purchases made. Inept much?

This is a glorified music platform, rather support Juno or Bandcamp

such a terrible platform. use Juno or bandcamp

update: they refunded me. they certainly took their time though...

original: Even though I cancelled my free trial, they still changed me!!! I am demanding a refund of £29.99. on top of that they also have music selections for the price! DONT BUY!!!

Take your money and then not get access to the service you paid for, contact Customer support nothing not a great company took two days for customer support to contact me and never realised I had cancelled my subscription

I offered to sell the soundbank I created to beatport. After watching the long and explicit demo video I made they were very interested until I politely refused to send the soundbank for a vague "reviewing" reason. Then no answer. I thought better safe than sorry, they could just robb me very easily. Now that I see all the bad reviews on trustpilot I'm happy I made that decision

unlike other download music stores online, Beatport goes out of its way to displease its customers by charging outrageous prices of music downloads and monthly streaming subscription plans. Furthermore, I have yet to find an online store that didn't allow you to re-download your purchases indefinitely. Beatport only allows you to download your purchase once or twice. After that you either need to buy that same track again or subscribe to some streaming service that you didn't need and that is at the top tier and outrageously priced. I honestly wonder how in the world this outfit has not gone out of business.

It's about one year since I subscribed to the Hype plan and I NEVER SEEN a single act from Beatport to promote my music: no banner, no charts, no staff picks, nothing.
My music is not so bad and if promoted gives me good results, so... what are we paying for??

Beatport is the best place for DJs to find the newest and hottest tracks. They have playlists and charts that help a lot, and the music sounds really good. There's a ton of music on the site, and it's organized well. Thank you!

Your service although has improved a bit is still blind to what dis are looking for. The content you are putting out in front for everyone to see Is a piece of crap ! Whoever is selecting these tracks must be freaking high and even then I wouldn't want to listen to that crap. I hope you will take a second to listen cause the reason we come and shop in your store is not for the "hype" or best new August or whatever we come because we have already exhausted resources finding what we want and use your store to purchase it. You are not responsible for the popularity of the crappy music you put out as new and hot ...all of the that is just you trying to shove mediocre tracks down our throats . I find better content reading and checking out the charts .. by the way the way you changed navigating thru the Maze you have created even worse than before for the artists we have chosen as our favs ? what the hell happened here ? ! seems like you are just interested in placing those labels which rub your back or you own...so crapy and yet you probably pay for contented space and promise to release first . Such a shady crappy site. I shop here out of necessity not choice !

There is always a problem with downloads or payment. Especially with downloads, once again problems after purchasing a lot of tracks. Many mp3 downloads failed, after some attempts I can't even try again (the files appear in my collection and it is impossibile to try to download them again!). Yesterday I wrote to customer support still no answer from them. This is almost a scam, it is just a download, a download MUST BE IMMEDIATE by definition, I'm not buying/ordering a CD or a vinyl, if you can't provide a simple download service (which is unbelievable for a company like this!!) you specify that before payment, like "the music you pay for may be available for download in days." and the customer decides if download the same track from another website in the moment he pays for it. Last time I use this platform, from now on I will buy my music from other platforms.

I purchased £40 worth of music
Clicked next to be taken to the download page and some MSDOS text appeared at the top of the screen and was not presented the download page.
When going to my Downloads section Nothing there
Beatport have taken my Cash
Over 4 days raised 10 support Tickets with their so called support center with not one single reply,
Just note saying takes 48 hours for response.
Can not believe this company can be allowed to operate like this.
Next stop Trading Standards and contact bank to claim back my Money.