Beaumont Tiles Reviews 

903
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, professional, and guiding them smoothly through complex bathroom and home renovations. People note that the detailed store advice, friendly attitude, and personalized product suggestions make choosing the right materials both fun and remarkably easy. However, some people mentioned occasional issues with delivery services, such as heavy packages being left at the front door without prior notice or proper placement. Consumers additionally experienced frustrating delivery delays, communication breakdowns regarding stock availability, and unexpected problems with completing their online orders or store pickups.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their helpfulness, product knowledge, and... See more

Product

Consumers find product experiences to be highly mixed. While many reviewers express immense satisfaction,... See more

Service

Reviewers highlight positive aspects of service, noting that staff frequently go above and beyond to ensure a... See more

Delivery service

Reviewers express mixed feelings regarding delivery service, highlighting a wide range of differing... See more

Order

Users describe ambiguous interactions with order, highlighting a mix of straightforward online experiences... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order through the online store and the tiles themselves were well-priced and look great. The delivery went smoothly, despite tradies blocking the driveway. My only complaint is that once t... See more

Company replied

Rated 3 out of 5 stars

We ordered tiles online and received them promptly, however the delivery service was poor. We had asked to be notified of the delivery time, but were instead just met with the delivery truck showing u... See more

Company replied

Rated 3 out of 5 stars

Everything was going well dealing with the Mornington Store until I went to return one un-used box of tiles ( staff member recommended we purchase extra box ) I was happy to pay the 25% re-stock fee... See more

Company replied

Rated 3 out of 5 stars

Speedy delivery was great. As an interior designer I would love it if you provided 100 x 100mm samples. I understand that you want people to see the whole tile but it's just not convenient for me to... See more

Company replied


Company details

  1. Tile Shop
  2. Bathroom Renovator
  3. Bathroom Supply Shop
  4. Flooring contractor
  5. Flooring Shop
  6. Tile Contractor

About Beaumont Tiles

Written by the company

Promo Image

Tiles, hard flooring & bathroomware specialist


With over 60 years-experience behind us, we are here to help make your renovation or new build journey fun and easy.

To help you make great decisions we’ve created our amazing What’s My Style Quiz which will give you your style and a personalised style booklet in just 3 minutes. And to help you visualise your dream space use our BeVisual Live tool.

When you choose Beaumonts, you’ll also get Australia’s biggest and best tile range, a stunning Hard Flooring range and beautiful bathroomware.

What's My Style
BeVisual Live

We hope to see you in one of our 110+ stores soon.


Contact info

3.9

Great

TrustScore 4 out of 5

903 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(903)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to organise a sample…

Easy to organise a sample and have this delivered.

16 March 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Iann, thanks for taking the time to leave such a wonderful review, it’s great to hear such a positive experience!
-Team Beaumont’s

Rated 1 out of 5 stars

Very disappointing experience at Beaumont Tiles Nicklin Way, Waranay disappointing experience at…

Very disappointing experience at Beaumont Tiles Nicklin Way, Warana

We visited the store on Friday 1st May at around 2pm to look at tiles for our bathroom and toilet renovation. We were the only people in the car park and in the store, yet despite there being three staff members at the front desk, not once were we acknowledged or asked if we needed help. We spent over 10 minutes walking around and were completely ignored—no greeting, no offer of assistance, not even a goodbye as we left.

As a result, we walked out and drove five minutes down the road to National Tiles, where we had a completely different experience. A staff member approached us straight away, helped us choose the right tiles, and assisted us in placing an order worth $5,000.

Customer service makes all the difference, and unfortunately Beaumont Tiles fell well short.

1 May 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Rose,
Thank you for your feedback; we’ll ensure it reaches the relevant department.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Full size samples are definitly the…

Full size samples are definitly the gold standard! And speedy postage

16 March 2026
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Reply from Beaumont Tiles

Hi Claire, thanks for taking the time to leave such a wonderful review, it’s great to hear such a positive experience!
-Team Beaumont’s

Rated 5 out of 5 stars

Fabulous team at Beaumont Tiles in…

Fabulous team at Beaumont Tiles in Warrnambool. We have purchased all our Timber Lamanate floor covering and all the bathroom & kitchen tiles. Great selection to pick from. They also went out of their way to hold some stock for us for a little while. Definately will shop there again. Thanks Tom and the staff

11 April 2026
Unprompted review
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Reply from Beaumont Tiles

Hi Carol, it's great to hear such a positive experience! Thanks for sharing your amazing review and for choosing Beaumont's to create your dream space. Have a great day!
-Team Beaumont's

Rated 5 out of 5 stars

We are renovating our home

We are renovating our home, such a wide range of tiles to select from. Thank you to Lisa and and the team who helped us make the right choices for our bathrooms & kitchen areas. Such a smooth process, so happy 😃 thank you again

24 April 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Sonja,
Thanks for taking the time to leave Lisa & the team this fantastic review, you’ve made their day! Thanks for choosing Beaumont's to complete your dream space.
-Team Beaumont’s

Rated 5 out of 5 stars

Delivered so quickly

Delivered so quickly. Whenever I went into store I was helped in a very timely matter.

9 March 2026
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Reply from Beaumont Tiles

Hi Jenn, Our best day is when you’ve had a great experience, thanks for letting us know.
-Team Beaumont’s

Rated 2 out of 5 stars

Pretty disappointed with the…

Pretty disappointed with the recommendation made by Huw on wall tiles to match my selection of floor tiles. Wrong shade (explicitly asked him if they matched - definitely) and mistached shapes, which isnt something that i thought to consider as this is my first time renovating anything.

2 February 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Pauline,
Thank you for taking the time to share your feedback with us.
– Beaumont Tiles National Support Office

Rated 1 out of 5 stars

The two boxes of tiles that you said…

The two boxes of tiles that you said were broken from the order you were going to get two more in to replace that hasn’t happened my tiler can’t finish the job very bad form

18 February 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Iain,
Thank you for taking the time to share your feedback with us. Please reach out to our online sales team via - onlinesales@tile.com.au if you have any further questions.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Amazing service

I visited the Warrnambool store. I cannot give enough praise for the friendly service provided by all staff. Tom in particular was amazing and went above and beyond in his assistance. Moreover, Tom’s friendly manner and sense of humour made the experience even more enjoyable and positive. I couldn’t be happier with the service I received and highly recommend the entire team at Warrnambool.

1 April 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Melissa, Wow 5 stars! It's great to hear such a positive experience and we'll be sure to let Tom & the team know, it will make their day! Thank you for choosing Beaumont's to create your dream space.
-Team Beaumont's

Rated 5 out of 5 stars

Helpful to see tiles on display

Helpful to see tiles on display. Staff friendly with good communication after online ordering. Tile calculator was a great assistance.

14 April 2026
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Reply from Beaumont Tiles

Hi Lorraine, its great to hear your positive experience, this has made our day! Thanks for choosing Beaumont's.
-Team Beaumont's

Rated 5 out of 5 stars

Easy process

14 April 2026
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Reply from Beaumont Tiles

Hi Kelliann, thanks for sharing your experience with us. Feedback like this is what we live for, so thank you. Have a great day!

Rated 5 out of 5 stars

when we visited your showroom at Mt…

when we visited your showroom at Mt Barker SA the lovely lady was incredibly helpful, knowledgable and caring to our needs ... the online ordering was straight forward and the delivery to the shop was very prompt
thank you

4 April 2026
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Reply from Beaumont Tiles

Thank you for the 5 stars! Its great to hear such a positive experience and we'll be sure to let the Mt Barker team know it will make their Day! -Team Beaumont' s

Rated 5 out of 5 stars

Excellent product and service

Happy with tiles. 5 stars for delivery who was very helpful getting tiles undercover into garage

8 April 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Denise, Wow 5 stars! were so glad you love your tiles and its great to hear such a positive delivery experience! We'll be sure to share your feedback, so thank you - Team Beaumonts

Rated 5 out of 5 stars

Great quality & price

Great quality & price. Very easy to deal with. Thank you

6 April 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Tony, thank you for this amazing review and for choosing Beaumonts to create your dream space! - Team Beaumonts.

Rated 5 out of 5 stars

Ordering on line was easy

Ordering on line was easy
description of product was well described
fast delivery from online order
delivery cost reasonable
staff at Caboulture store most helpful and allowed a sample to take home and compare

28 March 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Nellaj Wow thank you for the 5 stars! Were so glad you had a great experience choosing Beaumont's to create your dream space - Team Beaumonts.

Rated 1 out of 5 stars

The delivery service guy placed the…

The delivery service guy placed the tiles bang in the middle and the car cannot get through in double garage. I requested him multiple times to move it to corner before and after placing and he said he can't do it.

5 April 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Nash,
Thank you for taking the time to share your feedback with us. We are sorry to hear this and will be sure to share this with managment. If you need further support, please contact feedback@tile.com.au.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Great customer service thanks Gary

Very friendly, very professional, happy to help. Thanks Gary 👌

7 April 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Alun, thank you so much for the 5 stars! Our best day is when youv'e had a great experience. -Team Beaumont's

Rated 5 out of 5 stars

Great place to buy tiles.

Great place to buy and pickup your tiles. Friendly staff 👍🏼👍🏼

18 February 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Scott, thank you for your 5 star review, this made our day! Were so glad you chose Beaumont's to create your dream space.
-Team Beaumont’s

Rated 5 out of 5 stars

Daniela at the Gregory Hills store… AMAZING!!

Daniela at the Gregory Hills store is amazing! She was so helpful in guiding us on what works well together, offering different options and styles and just all round fantastic! We really enjoyed our consult with her. She made it fun and kept things moving while we debated.
Thank you Daniela!!!

20 March 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Wow! 5 stars.
Thanks for taking the time to leave us a review, you’ve made our day! We'll pass on your feedback to Daniela and the team. Thank you for choosing Beaumont's to create your dream space
-Team Beaumonts.

Rated 5 out of 5 stars

Capalaba branch Service with a smile.

I called into your Capalaba branch and needed a small item. The young lady was so helpful and went out of her way to resolve my issue and did so with a smile on her face.
Thanks Heaps - forgot to get your name ( Sorry )

23 March 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Col, Thanks for the amazing review. It’s great to hear such a positive experience and we'll be sure to let the team know it will make their day!
-Team Beaumont's

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