Beaumont Tiles Reviews 

903
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, professional, and guiding them smoothly through complex bathroom and home renovations. People note that the detailed store advice, friendly attitude, and personalized product suggestions make choosing the right materials both fun and remarkably easy. However, some people mentioned occasional issues with delivery services, such as heavy packages being left at the front door without prior notice or proper placement. Consumers additionally experienced frustrating delivery delays, communication breakdowns regarding stock availability, and unexpected problems with completing their online orders or store pickups.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their helpfulness, product knowledge, and... See more

Product

Consumers find product experiences to be highly mixed. While many reviewers express immense satisfaction,... See more

Service

Reviewers highlight positive aspects of service, noting that staff frequently go above and beyond to ensure a... See more

Delivery service

Reviewers express mixed feelings regarding delivery service, highlighting a wide range of differing... See more

Order

Users describe ambiguous interactions with order, highlighting a mix of straightforward online experiences... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order through the online store and the tiles themselves were well-priced and look great. The delivery went smoothly, despite tradies blocking the driveway. My only complaint is that once t... See more

Company replied

Rated 3 out of 5 stars

We ordered tiles online and received them promptly, however the delivery service was poor. We had asked to be notified of the delivery time, but were instead just met with the delivery truck showing u... See more

Company replied

Rated 3 out of 5 stars

Everything was going well dealing with the Mornington Store until I went to return one un-used box of tiles ( staff member recommended we purchase extra box ) I was happy to pay the 25% re-stock fee... See more

Company replied

Rated 3 out of 5 stars

Speedy delivery was great. As an interior designer I would love it if you provided 100 x 100mm samples. I understand that you want people to see the whole tile but it's just not convenient for me to... See more

Company replied


Company details

  1. Tile Shop
  2. Bathroom Renovator
  3. Bathroom Supply Shop
  4. Flooring contractor
  5. Flooring Shop
  6. Tile Contractor

About Beaumont Tiles

Written by the company

Promo Image

Tiles, hard flooring & bathroomware specialist


With over 60 years-experience behind us, we are here to help make your renovation or new build journey fun and easy.

To help you make great decisions we’ve created our amazing What’s My Style Quiz which will give you your style and a personalised style booklet in just 3 minutes. And to help you visualise your dream space use our BeVisual Live tool.

When you choose Beaumonts, you’ll also get Australia’s biggest and best tile range, a stunning Hard Flooring range and beautiful bathroomware.

What's My Style
BeVisual Live

We hope to see you in one of our 110+ stores soon.


Contact info

3.9

Great

TrustScore 4 out of 5

903 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(903)

138 reviews in the last 12 months

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Rated 2 out of 5 stars

Online purchasing experience is lacking

The online purchasing experience is lacking. I could not see an option to review the basket post entering initial details in the purchasing pathway without having to cancel and start again. Secondly, I selected the option to create an account after completing the purchase process and expected to see my order in the order list, but it did not appear. Maybe a timing thing, but thought it would be there given I just purchased it.

19 March 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi James,
Thank you for your feedback; we’ll ensure it reaches the relevant department. If a customer account is created after the first sale was placed that one wont show, only subsequent orders will.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Helpful and knowledgeable

The team at Yeppoon Beaumonts are extremely helpful and knowledgeable. We were having trouble deciding when Jade stepped in and suggested something we had not even considered, it was the perfect choice. We have used Beaumont in the past and will do again.

20 March 2026
Unprompted review
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Reply from Beaumont Tiles

Hi Sharon, Wow 5 stars! this has made our day. Thank you for choosing Beaumont's to create your dream space - Team Beaumonts.

Rated 1 out of 5 stars
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Reply from Beaumont Tiles

Hi Alex,
Thank you for sharing your experience with us. We’d like to assist you. Please reach out to our support team at feedback@tile.com.au and the team will investigate this further.
– Beaumont Tiles National Support Office

Rated 1 out of 5 stars

Doesn’t matter

Doesn’t matter, I won’t be doing business with you anymore

1 February 2026
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Reply from Beaumont Tiles

Hi Dennis,
Thanks for leaving a review. We aim for the stars and would be happy to hear from you about how we can do better? Via feedback@tile.com.au -
Beaumont Tiles Head Office

Rated 5 out of 5 stars

Happy!

Such a QUICK and streamlined process ordering samples.

Rebecca in SA Retail support was quick to add another tile to my delivery when I asked which was so helpful.

11 March 2026
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Reply from Beaumont Tiles

Hi Maddi, thank you for this Amazing review! Its great to hear such a positive experience so thank you for choosing Beaumont's
-Team Beaumonts.

Rated 1 out of 5 stars

Disappointed

Disappointed wasn't told the return policy at point of sale,by the time i saw it in the fine print I was a few days late trying to return four unopened boxes,was told to put them on marketplace.

9 March 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Stephen,
Thank you for your feedback; we’ll ensure it reaches the relevant department.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Worked well

Arrived when said as described

22 January 2026
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Reply from Beaumont Tiles

Hi Linda, we’re glad everything went well with your purchase and thanks for choosing Beaumont’s. Have a great day!
-Team Beaumont’s

Rated 5 out of 5 stars

Today we went in to Beaumont Tiles in…

Today we went in to Beaumont Tiles in Brendale and i couldn't have asked for better service than what we got.
i am very picky about my colors we are building a new house and wanted it to be just right, we met with Brandon and he was the best help ever, he went above and beyond to help us out, he made the experience so much easier. So thank you Brandon for your help and patience.
Carmen & Peter

3 March 2026
Unprompted review
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Reply from Beaumont Tiles

Hi Carmen & Peter, Wow 5 stars! Were so glad you enjoyed creating your dream space with Brandon & Beaumont Tiles, so thank you.
-Team Beaumonts.

Rated 2 out of 5 stars

Beautiful but no after care customer service

I love the tiles but I was short delivered. I contacted Beaumont twice with no reply. I order just under 15sqm of a $100+ tile and was only delivered just over 13sqm. It’s not a huge amount but it would have been nice to receive a response. But regardless the tile is beautiful.

2 February 2026
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Reply from Beaumont Tiles

Hi Jaclyn, thank you for taking the time to leave your feedback, we'll be sure to let the relevant department know. Your order for the 300x600 tile choice was 14.94m2 , 14 boxes with x6 tiles in each. Please reach out to onlinesales@tile.com.au and if you need any further help you can reach our national support office through feedback@tile.com.au. -Thanks BT Head Office.

Rated 5 out of 5 stars

Excellent staff at Rutherford who…

Excellent staff at Rutherford who assisted me greatly. Thank you 🙏

23 February 2026
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Reply from Beaumont Tiles

Hi Shelene, thanks for the 5 stars! We love that you chose Beaumont’s. Have a great day!
-Team Beaumont’s

Rated 1 out of 5 stars

Their customer service is woeful

Their customer service is woeful. When asking them to evaluate some tiles that had worn within a few months of instillation, they refused saying it was not their problem despite having a so called lifetime warranty. They did not respond to any follow up enquires and made no effort to help.

1 September 2025
Unprompted review
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Reply from Beaumont Tiles

Hi Bridget,
Thank you for sharing your feedback with us. If you would like us to investigate further from a head office perspective, please provide all details via feedback@tile.com.au.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

My recent encounter at Beaumont Tiles…

My recent encounter at Beaumont Tiles Geelong was such a pleasure. "T" assisted me with my tile problem with the utmost of care and attention. I was blown away by the store presentation and their knowledge and selection.
So good to shop local and for the assistance of a young and knowledgeable assistant an added bonus!!
Congratulations"T"

6 February 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Barbara, our best day is when you’ve had a great experience. We'll be sure to let T know, so thank you.
-Team Beaumont’s

Rated 5 out of 5 stars

Lara & Daniella from Beaumont Tiles

Lara & Daniella from Beaumont Tiles, Gregory Hills were so helpful when providing a quote for our bathroom renovation. Lara had a thorough knowledge of the products on offer & contacted the supplier to make sure we could get exactly what we wanted. They went above & beyond to make sure our bathroom will be perfect. Nothing was too much to ask & they were always happy to help. That’s why we keep going back for all of our projects.

14 February 2026
Unprompted review
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Reply from Beaumont Tiles

Hi Stephen, our best day is when you’ve had a great experience. Were so glad you loved creating your dream space with Beaumont's and we'll be sure to let Lara & Daniella know so thank you.
-Team Beaumont’s

Rated 5 out of 5 stars

We dealt with Donna Treanor

We dealt with Donna Treanor, Trade Account Specialist at the Marleston SA store. We had been to numerous other stores without a whole lot of success or interest. Donna was absolutely brilliant!! Her knowledge of the products, professionalism, customer service, attitude and warmth were a breath of fresh air. She made us feel "seen" and understood exactly what we were wanting to achieve in our bathroom. Seriously, if there were 100 stars, I would rate her 100!!!

6 December 2025
Unprompted review
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Reply from Beaumont Tiles

Thanks for the great review. We're so proud to have Donna as part of the Beaumont’s family and will be sure to pass your feedback on - This will make her day, so thank you.
-Team Beaumont’s

Rated 5 out of 5 stars

It was easy to look threw all the…

It was easy to look threw all the styles of bathroom wall tiles on line,so many to choose from I matched my wall colour with a more textured tile instead of the old plain white tiles.

5 February 2026
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Reply from Beaumont Tiles

Hi Marpow, thanks for the great review. We love that you had a great experience creating your dream space with Beaumont’s.
-Team Beaumont’s

Rated 5 out of 5 stars

Local business exceeds customer expectations

I have been doing business with Beaumont tiles in Warrnambool for a few years and have always received fabulous service from Tom and his team. In late 2024 I did renovations to our property and the service and support from Catherine and Tom was great. Catherine was extremely helpful when it came to picking tiles, basins, flooring etc. Late last year our toilet set broke. I contacted Tom and replacing the seat was effortless. He offered me whatever toilet seat I wanted. I feel very lucky to have a business in Warrnambool that is so helpful and customer focused, plus Tom has an incredible sense of humour.

3 December 2025
Unprompted review
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Reply from Beaumont Tiles

Hi Mandy, Thanks for the great review. We're so proud to have Tom & Catherine as part of the Beaumont’s family and will be sure to pass this feedback on to the whole team - it will make their day!
-Team Beaumont’s

Rated 5 out of 5 stars

Adele was so lovely

Adele was so lovely! Such an asset to your store

29 January 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Melanie, Our best day is when you’ve had a great experience. We'll be sure to let Adele know so thank you. -Team Beaumonts

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