I receive what I order. Customer for about 4 years. When I have a question they reply. Although they do not honor returns, the one time (out of dozens of orders) my box was mis-delivered by the mail c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a loyal user of Beauty Pie - not out of sentiment but because I get top quality, well researched products across a wide range, at prices that nowhere else can match. Sometimes I try something that... See more
Brilliant products reasonable priced although prices are increasing. Regular updates available on what’s best to try as the seasons change. If you’re a person who likes to look after themselves, this... See more
I love Beauty Pie! Premium products at good prices. Once you are a member, you get a gift choice on your birthday. Also, that personal touch with posts on Instagram and Facebook from the founder and... See more
Company details
- #70 of 134 best companies in Cosmetics shop
- #121 of 215 best companies in Beauty product supplier
- #41 of 66 best companies in Cosmetics Industry
Written by the company
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Contact info
1 Wells Street, W1T 3PQ, London, United Kingdom
- www.beautypie.com
4.5
Excellent
28k reviews
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Please DO NOT use this company!
Please DO NOT use this company!
The customer service is shocking all you get is a automated response to every email.I have been waiting for a refund for 5 weeks after receiving and email saying that it had been issued and to wait ten days for it reach my account but low and
behold it didn’t arrive.I sent yet another email (wasn’t a bad email)and now they have blocked me!
Absolutely disgusting!
Avoid them they scam you!
1 August 2026
Unprompted review
Reply from Beauty Pie
Hi Donna,
We are so sorry to hear about this—this is definitely not the experience we want you to have with us, and we completely understand why you’re feeling frustrated.
Just to set your mind at ease straight away: we never block our members for reaching out to customer service. If your emails aren't going through, it could be a technical glitch or an email filter issue, but we absolutely want to hear from you and get this sorted out.
Because your review is anonymous here on Trustpilot, we can't look up your account details directly. We’ve sent a formal request for a few more details via Trustpilot’s information tool so we can match this to your account right away.
Please take a moment to respond to that request (or reply with your order number/email address), and our Member Happiness team will jump straight on this to track down your refund and get everything cleared up for you.
Best wishes,
Charlie
Member Happiness
Beauty Pie simply the best
Excellent range of products at amazingly good prices. Quality lotions and potions and luscious lipsticks galore. Won’t be buying beauty items from anywhere else now.
30 December 2025
High quality products at reasonable…
High quality products at reasonable prices. Lots of hints and tips as well a personalised advice
8 September 2026
Unprompted review
I love Beauty Pie and the products…
I love Beauty Pie and the products especially the pricing but find the inability to communicate with their customer service team very frustrating. Since placing my last order, I have sent them two emails and two online forms and no reply. Because of this my order in error is now going to the wrong address. My initial error for clicking on the wrong delivery address but a phone number would have meant i could quickly call to update them. As they are ignoring all my online correspondence I now have to wait for the delivery to be sent to the wrong address to retrieve :(
8 September 2026
Unprompted review
Reply from Beauty Pie
Hi Alison,
Thank you for taking the time to leave a review and share your feedback. We're sorry to hear about the delivery issues you have experienced.
We've recently undergone one of the most significant technology upgrades in our history, designed to make your Beauty Pie experience even better. As we transition to these new systems, our response times have been temporarily impacted. Our Member Happiness team is working around the clock to get back to every member as efficiently as possible. We're grateful for your understanding while we make these important improvements behind the scenes.
We’re very sorry for the issue with your delivery address and completely understand how frustrating this situation must be. We have reached out to you via email with further information regarding your address amendment.
We truly apologise again for the inconvenience caused, and we look forward to hearing from you via email.
Best wishes,
Grace from Member Happiness
BEAUTY PIE
Excellent product and great service…
Excellent product and great service from this company
9 August 2026
I don’t know how I lived without Beauty…
I don’t know how I lived without Beauty Pie, it’s completely changed my skin.
However it’s blooming addictive!
8 September 2026
Unprompted review
Beauty Pie products are excellent and…
Beauty Pie products are excellent and can stand shoulder to shoulder with the most prestigious skincare brands out there. However they cost a fraction of the price! My skin looks fantastic and I’m not bankrupting myself in the process. Try it!
8 September 2026
Unprompted review
Every product I have purchased has been…
Every product I have purchased has been of amazing quality and value. I love their Japan fusion range and also the super healthy skin range of serums and moisturisers. I also would recommend the super cheek cream blush and the tubing mascara.
I can guarantee whatever you purchase you will be pleased with the product and amazed at the price.
8 September 2026
Unprompted review
Impossible to get hold of.
Been really good until they sent me wrong delivery, could not get hold of them at all to put it right so I’m stuck with items I don’t want. Great company totally let down by lack of customer service.
24 July 2026
Unprompted review
Reply from Beauty Pie
Hi Joanne,
Thank you for taking the time to leave a review and share your feedback.
We’re very sorry to hear that you received the wrong items in your order. We completely understand how frustrating and disappointing this must be.
I can see that we responded to your email, and we’re sorry to hear that you didn’t receive our response. We completely understand that emails can sometimes be missed.
We’ve now reached out to you again by email so that we can assist you further.
Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products!
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
Good products overall
Good products overall, excellent customer service. Quite a few changes since I joined a few years ago though - products more expensive & Beauty Pie advertises itself quite extensively. Lots of products I’ve used aren’t made any more, so I’m reluctant to try new things now as this company is perhaps more reliant on large numbers buying consistently than some of the bigger high st retailers. I’ve now switched back to the High St for quite a few products as a result of price/ lack of availability.
29 July 2026
I'm a skin care nerd having been a…
I'm a skin care nerd having been a beauty therapist in the past and the quality of the products at Beauty Pie is fantastic. I've been really impressed with the speed of delivery as well.
31 August 2026
Unprompted review
The neck & chest spray that were part…
The neck & chest spray that were part of a recent “spend over $100 and receive this spray” was not included in my box ☹️
4 August 2026
No self respecting woman should be…
No self respecting woman should be without this subscription
7 September 2026
Unprompted review
You get very good quality products for…
You get very good quality products for a reasonable price. I love Beauty Pie products!
8 August 2026
I am really not sure what’s happened to…
I am really not sure what’s happened to Beauty Pie. I have used them for the last two years not had any problems or need to contact their customer service. in the last two weeks I have had two orders not arrive. No response from customer service at all (messaged a week ago), I have also tried to contact them also via Instagram and Facebook messenger. Has something happened, is the company no longer operating? I have run out of the products I needed and I am having to start a credit card chargeback today.
7 September 2026
Unprompted review
Reply from Beauty Pie
Hi Corina,
Thank you for your review and for taking the time to share your feedback with us.
You may have experienced longer-than-usual response times recently, and we want to be transparent about the reason for this. We’ve recently completed a major technology upgrade designed to improve the overall member experience.
Unfortunately, the transition has temporarily affected our response times and created a backlog for our team. We sincerely apologise for this, as it’s certainly not the level of service we aim to provide.
I’m very sorry to hear that you haven’t received your recent orders from us.
I’ve reached out to you by email so that we can get this resolved for you as soon as possible. We want to make sure you receive and enjoy your Beauty Pie products!
Thank you for your patience and understanding.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
Excellent skincare haircare and more…
Excellent skincare haircare and more all science and clinically proven products beatifully presented . Every product I have purchased has been a triumph and the quality is unmatched
Beauty pie is my go to for all my skin and haircare essentials
7 August 2026
good service- amazing products at amazing prices
arrived quickly, nicely protected. Amazing nee Youthbomb product. Exceptional price.
6 September 2026
Love the quality of Beauty Pie…
Love the quality of Beauty Pie products. Even if I am not that sold on a product I receive, the price is worth giving it a try. I give the body lotions all the time as a gift.
31 July 2026
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