Becauseofalice Reviews 

Super quick at getting back, problem resolved by Lucy immediately :)

great solution, but no explanation of the problem

Didn’t get a refund or even any confirmation that they had received the dress back. But once I emailed I got a response really quickly - THANK YOU LUCY

Great customer service, Lucy handled my queries quickly and efficiently!

I had received a faulty item and had contacted customer care where I was then put through to Lucy who was excellent help with the issue being resolved super quick!

They had issue with return label but Lucy was super professional! And super sweet!
Thank you so much Lucy!

I ordered the same dress in 2 sizes to see what fit me better. I wanted to return one, but I had an issue with the returns portal and so I contacted customer service via email. Lucy responded within 2 minutes, helping me with my return and fixed my issue straight away. Made it so easy, without a headache. Thank you Lucy! I'll be a returning customer because of this (and of course the dress is gorgeous!).

Amazing customer service
Thank you Lucy

Avoid this company if you’re ordering bridesmaid dresses.

I ordered multiple sizes to try to get the right fit, as the dresses were poor quality, badly shaped and ill-fitting. I was also waiting for further sizes to arrive before I could make a final decision.

When I tried to return them after 16 days, I was told they have a strict 14-day returns policy. I hadn’t seen this when ordering, and despite spending £660, they have refused to offer even a credit note, which I made clear I would have spent with them immediately.

I understand businesses have returns policies, but a little flexibility and customer care goes a long way, especially when someone has spent this amount of money.

Unfortunately, their response has left me extremely disappointed. I wouldn’t order from them again.

Lucy G was a huge help to me today. I had ordered a couple of dresses to try the sizing but unfortunately both needed to be returned. I tried to get the returns label but the portal wasn’t recognising my order reference. After a stressful week and a car breakdown I was very worried that I had missed the return deadline. I emailed the support email and Lucy replied to me straight away. I hadn’t missed the deadline for the return but she apologised for the portal not working and sorted it out for me within a couple of hours.
Having worked in customer services myself I understand how hard it can be and it’s important to recognise when someone is genuinely helpful and good at their job. Great work Lucy, this has compounded the positive view I had for the brand and will be a returning customer because of it

Lucy was an absolute dream!! I had an issue with my returns and was contacted back with it being resolved within half an hour. Thank you so much again

Ordered from BOA 3 times in my life. Kept an item from one of the orders, unfortunately the other two did not fit nor suit me. Naturally, I returned those. Tried making a purchase on the weekend and my order got cancelled due to my return rate being ‘too high’. Reached out to customer service who reiterated that my order has been cancelled and I have not had a response to my last email. Would not recommend shopping here at all.

This is my first time shopping at boa. I need to make a return and for some reason I kept getting a massage saying I couldn’t complete my return at this time. I contacted customer service I was helped by Lucy. She was so helpful she notified me that their system was down but as soon it fixed she help process my return. This has been one of my best experiences with customer service. Lucy was such a pleasure to work with!

Lucy G resolved the problem swiftly and processed the refund request efficiently.

Awesome customer service! Has an issue with creating a shipping label for a return and Lucy was super helpful and responded quickly!

Received great customer service from BOA, specifically from Lucy in their team, after experiencing an issue with one of the items in my order. The issue was resolved easily, promptly and thoughtfully. Despite experiencing an issue with one of the items, this great customer service has made me feel super confident to shop with BOA again!

The company offers a poor, dishonest returns process. Take pictures are you are trying it on/sending back as this company will deduct a percentage of the price. They also don't answer your emails when trying to dispute this decision.

custumer care molto cordiale, disponibile e rapido

Very poor quality overpriced clothes
Slow delivery
Awful rude customer service
There are much better options out there
They rehash the same pieces every year

Very solution-oriented and helpful. Lucy handled my issue efficiently and made sure everything was resolved quickly. Great customer service!