Becauseofalice Reviews 

Lucy is an absolute super star. My parcel arrived days earlier than I had expected and as no one was home for the weekend Evri left my parcel on my doorstep. After days of searching with neighbours it wasn’t found and Lucy was so kind to get my parcel re-ordered for me.

I encountered issue with the parcel and customer service was extremely helpful and quick in response. Huge respect for keeping such interaction with the customers.

The customer service from Lucy was so helpful! The dress I ordered was gorgeous however had slight damage to it, Lucy replied to my issues within the hour and sorted it out quickly! Definitely will be looking to buy from here again ❤️

The dresses were beautiful and well made! Unfortunately, I was inbetween sizes so had to return. I had some issues with the return portal but used the chat method for assistance where Lucy from the customer service team was absolutely fantastic! Thanks again!

Great customer service - Lucy responded quickly to my query and was super helpful! Thank you Lucy!

I made a purchase of a dress but I had to return it and Lucy is been very helpful throughout the process of it.
Hope to buy again soon xx

Lucy was prompt and gave me the specific information that I needed. It’s difficult when you can’t speak with a person but Lucy did a great job!

Lucy was amazing at supporting my enquiry today. So quick, professional and lovely! Thanks Lucy

Honestly, the quality isn’t that great, it’s all overpriced, sizing is off, and there is an extremely restrictive 14 day return policy to which they offer no exceptions. Better off purchasing from Revolve, Anthropologie, etc.

Lucy helped me add my discount code after I had forgot.

I sent an email first thing in the morning because I was concerned about a restock I needed for a wedding and Lucy G responded in less than a minute. I felt immediate relief! Thank you!

I found my new favorite clothing company!!! Amazing quality, price range & customer service!! I had a small issue, emailed customer service…LUCY responded so quickly and resolved the matter in minutes. Thank you & much appreciated 🌺

I would like to highlight and commend Lucy for her work. She was very fast and direct in responding to my support inquiry regarding my order and return. Thank you! :)

I got an issue with my delivery as my package was lost. Since I ordered a dress for an event and i wasn’t able to use due to the delivery, they were so kind to replace my item with a new one who arrived in time. Not all the Brands do that and are so available to help you with a similar request. I’m super happy with their service and Lucy was super sweet and kind, on top of that the quality of the products are amazing! Thank you so much!

I orders from them twice, sent everything back and was not impressed to be honest. The fit in some items is not great, the fabrics seem cheap and made most likely in a low income country, poorly made and then sold here at high prices. Not worth it. It all looks nice in the photos but the fabrics are cheap polyester.

Lucy G at customer service was incredibly helpful when my parcel went missing. She was very quick to reply to my emails with solutions to get the issue rectified. The service was very much appreciated and I will definitely shop from Because Of Alice in the future.

The garments I bought were lovely, and everything was carefully packaged and shipped. Unfortunately, the size wasn’t right for me and I had some difficulties with the return label. Luckily, Lucy from customer service was extremely friendly and helpful, and she sorted everything out straight away.

Unfortunately there was an issue with part of my order missing. But huge thank you to Lucy for resolving the issue and getting the item sent out to me. She was super helpful and quick to respond - thank you Lucy!

Great customer service experience - the return portal didn't allow me to make a return (error) and Lucy sorted everything out for me in less than 10 minutes