Becauseofalice Reviews 

My refund was processed incorrectly, when I emailed customer service I was assisted very quickly by Lucy G who was very helpful, friendly and made the experience very seamless. Thanks to Lucy

Firstly, the pieces from BOA are beautifully cut, made from good-quality fabrics, and offered at such a great price point.

Secondly, their customer advisor, Lucy, was incredibly helpful. I didn’t receive the first-time purchase code despite trying to sign up multiple times through the website, but Lucy was very responsive and went out of her way to help resolve my query. It was such a pleasure dealing with her.

Overall, a great experience with both the brand and their customer service. I would definitely recommend BOA.

Lucy was amazing!
Her response time was quick and greatly appreciated!

Great customer service - shout out to Lucy who resolved my query promptly and efficiently - thanks Lucy!

Easy, quick, and super helpful service! Lucy solved my issues within minutes and was very kind and understanding! Thank you 🙏🏼

Great experience, super responsive, quick reply and Lucy helped me straight away with my refund! thanks

Great communication! Lucy in customer service couldn’t be more helpful at resolving a return issue quickly and friendly.

Ordered a lovely dress, lovely quality unfortunately was too small so had to return item.
I had not received any confirmation of returned so reached out to customer support. Lucy was very helpful and apologised and issued refund. Thanks so much.

My refund was issued immediately and my emails answered expeditiously!

No refund on returned items. It’s a scam company.
Despite providing proof of postage and tracking clearly showing items were received by these con artists, refund is being withheld. It’s a scam company. Do not use.

*Quality of clothing is substandard. Poor tailoring and cheap fabric.

Lucy couldn’t have been any more helpful in dealing with my query and offered me options to bring the matter to a swift conclusion. Whilst my item did not arrive as expected I wouldn’t hesitate in ordering from them again given their excellent customer service :)

Had a horrible experience with my purchase! Ive ordered 5 pieces. 3 pieces were shipped after writing their customer service multiple times. 2 items never arrived ( actually never been send!) then I requested to cancel my order. They did, however, it’s been 15 days since the cancellation and they still didn’t refund me.
Never again.

thank you Lucy!

I’ve had the worst experience ordering with this brand. I ordered a dress in two different sizes. I first reached out to say I needed an extra two days to return my order (which is within consumer rights) only for them to say no and that I was outside the window and couldn’t return. I mailed them back as I was entitled to and refund took over two weeks. I just got notified that they are not refunding me the full amount as they noticed ‘wear’ on one of the dresses which is impossible as I tried both on only once before mailing back. Wouldn’t recommend ordering from them unless you want a poor customer experience and not being able to get your money back for a brand new dress you returned.

Great service - Lucy from Customer Service was super helpful!

First of all, I was incredibly impressed by the quality of the items and the price point. I returned a part of my order, and noticed I was not refunded. I reached out to the team and my inquiry was handled by Lucy less than 12 hours later. Thank you Lucy! The combination of highly quality garments for the price point and good customer service will be the reason I order from BOA again!

Lucy was very quick and efficient in coming back to my enquiry as my dress was delivered faulty. She processed a very quick refund and provided a great customer service.

I had an amazing experience with BOA. Customer service is amazing and actually responded fast and helped me with what I needed! Lucy was amazing!

Lucy helped me out a lot!
Even though I requested for a refund, I will be buying again

Unfortunately, my order was lost in transit. Lucy G addressed the issue right away professionally and efficiently. Great service!