Beliani.co.uk Reviews 

i ordered 2 seater sofa, when the confirmation email arrived noticed delivery address is incomplete . I call them to put the right address i was told they couldn't
change the address, i have to cancel the order and order again. so i canceled the order, 3 weeks later i have not received thee refund yet.
i have call them several times, still no refund.

This is one of my favourite stores, it never disappoints! They have the most beautiful and unique items, great quality, and amazing customer service. 100% recommend

I bought two pieces of furniture from them, one armchair and one shoe storage. Armchair became completely defected. I called them, they blamed me for assembling bad, which was wrong because it was just two pieces, very easy to assemble. Then, shoe storage arrived. It looks beautiful from outside, but when you open, the storage part is not standard size, so the shoe size 9 or 8 doesn’t fit. And when I called them, they told me they can’t refund it because I shouldn’t have opened it. I am attaching the photos of the product and the email of customer service for everyone to see. They are obnoxious, they are rude, they don’t take responsibility, never buy anything from them, and everything is very low quality. They doesn’t look like a photo.

I have purchased from them multiple times and always very pleased with their products and their professionalism. Also their prices are fair and the quality they offer is amazing

would give 0 stars! lack of proffessionalism!!

Great service & product. Parcel arrived in the estimated time frame. Would recommend the company & product

Beliani are one of my favourite brands. Love the huge range of products they stock

Amazing! Quick delivery, friendly customer service & great value. Love the sofa - thanks

I recently purchased my new sofa from Beliani and I couldn’t be happier with the experience! From start to finish, the communication was smooth and professional. The sofa itself is absolutely beautiful, great quality, comfortable, and fits perfectly with my home’s aesthetic. Delivery was quick, and the team made everything so easy.
I would definitely recommend Beliani to anyone looking for stylish, well-made furniture and an excellent customer experience!

Great communication, products exactly as described online and arrived in great packaging and timely manner.

Highly recommend purchasing from Beliani. I got a dining table, 6 chairs and a sofa bed. Honestly the quality is 10/10 the sofa bed is the comfiest. Really nothing to fault, happy with product and service. Definitely will be back.

The worst experience I've ever had with an e-commerce brand. Firstly, I purchased a set of dishes for my friends engagement party that we needed by a certain time. I double checked to make sure the estimated delivery was well within the time frame... of course allowing for a small delay if needed. It arrived so late that I ended up having to scramble to find a last minute solution. They never arrived. They did arrive however, when we were away on Holiday. When we got back by that point we couldn't return the plates as we were 'outside the return window'. It gets even worse. I settled for a gift voucher when reality it, they should have made it right the first time. So I ordered a chair. The chair took 2 months to get delivered, was sent back TWICE and never came. They couldn't figure out how to deliver the parcel to me. I got on the phone with Beliani and DHL multiple times to confirm the address, along with me having to request time off work to be there to accept the delivery... all for it not to show up.

By the end of it all- they refused to refund me the original amount. Only to give me a gift voucher. After all of this.

Customer service didn't stand by their product or try to make tit right at all.

Stay away from this brand. It's been since April of 2025 and now almost November 2025 of this nightmare and no resolution. There are plenty of other lovely brands to shop from. Give your money to a brand with better morals and ethics.

I was checking out this company prior to a possible purchase after all, that's what Trust pilot is for right? There are a lot of one star reviews and a big red flag is the number of generic good reviews that are too good to be true. There is one (about second page at the moment) that actually ends with; "Let me know if you want it to sound more casual, enthusiastic, or tailored to a specific platform!" where the "reviewer" has obviously sent it to whoever is paying them for approval before posting. I shall not be buying.

Easy transaction, would order from them again

I absolutely love our dining table, chairs and ceiling lights. So classy!

Such a great experience from start to finish! I ordered a full garden set along with plant pots and a water feature, everything arrived on time, well packaged, and the quality is outstanding. Every piece exceeded my expectations, from the design to the sturdiness.

Beliani offers such a wonderful variety of stylish and affordable products that make it easy to create a beautiful space. I couldn’t recommend them enough — it’s so nice to find a company that delivers both quality and great customer service. I’ll definitely be shopping with Beliani again!

I ordered 4 dining chairs, 3 arrived fine but 1 seat pad has a line/pull in the fabric which I have sent photos of to customer service and asked for a replacement seat pad to be sent out - Beliani are being very difficult about this and trying to fob me off. We are awaiting to speak to a manager…

Electric reading chair.

Product eventually arrived and was as described. Easy to assemble. Comfortable. However product cable broke within 3 days. The company 'decided' the intended use was not that of the actual use. Wrong assumptions were made. Communication were aggrssive and disparaging. I genuinely believe this was to ensure the product was not covered under their warranty. After sending in all the evidence they requested, they as much as called me a liar. They did offer £100 credit, however trust in the product and professionalism of the company has been eroded.
Shame. The product was defective and the issue occurred after minimal use. They were more concerned with disparaging the consumer than accepting the issue.

My coffee table in gold and glass is excellent. The service is excellent and the delivery was on time. It was very easy to put it only took 15 minutes to put together. Highly recommend

Terrible aftercare service – BE WARNED!
I personally ordered and paid for items using my own bank account, which were delivered to my home address. The only reason my work details appeared was that their website wouldn’t load unless I logged in with my work email.
When the items arrived, the quality was poor, so I requested a return. Shockingly, I was told I would be charged an additional £30 because they decided to treat me as a business customer — even though the order was clearly personal. To put it in perspective, the goods themselves only cost around £40.
Their aftercare is appalling, and they seem to look for excuses to avoid handling returns fairly. If you ever have an issue with your order, expect problems. Avoid at all costs!