Beliani.co.uk Reviews 

3,509
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality and sturdy construction of the products, finding items like chairs, sofas, and outdoor furniture to be well-made and stylish. Many consumers also appreciate the smooth buying process, quick delivery, and excellent communication from the company, often noting that items arrive well-packaged and in perfect condition. However, some customers experienced significant delivery delays and misleading information regarding shipping times. A number of people also reported dissatisfaction with customer service, citing poor communication, unhelpful responses, and difficulties resolving issues with faulty items or returns. Additionally, a few consumers noted receiving items with poor quality, faulty pieces, or damaged due to inadequate packaging.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, design, and comfort of items... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products for being well-made, sturdy,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Order

Users describe ambiguous interactions with order, with many customers expressing significant frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beliani were very helpful in providing detailed information about a number of chairs I was interested in. The chair I chose as a consequence is very, very good. Perfect for my particular anatomy,... See more

Rated 4 out of 5 stars

Bought a sheep storage stool for my 6 yr old granddaughter. It was an absolute hit from the moment she set eyes on it . Well constructed and sturdy The only negative is that after the first 5 minutes... See more

Rated 4 out of 5 stars

🤍 Concrete Planters Minimalist, heavy and super solid. Perfect for modern, raw interiors. They beautifully highlight the plants and add a lot of character. 🤍 “Candy” Cushions Cute, soft an... See more

Rated 5 out of 5 stars

These chairs exceeded my expectations. They are really strong and well put together. The cushions are big and plump and comfortable. My patio area now looks the 'bees knees' and I have no hesitation... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Lighting Shop
  4. Living room shop
  5. Office Furniture Shop
  6. Outdoor furniture shop

Written by the company

Beliani stands for unique design and high quality. Over 100,000 pieces of furniture and accessories up to 70% cheaper, free shipping and return, 365 days return policy, up to 5 years warranty and more than 1 million happy customers. Order now on www.beliani.co.uk


Contact info

3.7

Average

TrustScore 3.5 out of 5

4k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(3,509)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Dining Chair Swivel MARCY Boucle Orange

I recently purchased the Beliani Dining/Office Chair, and I am thoroughly impressed! From the moment I unpacked it, I could tell this was a well-crafted piece of furniture. The standout feature for me has to be the orange buckle material. It's vibrant without being overpowering, adding a fresh pop of color to my space. The texture is not only aesthetically pleasing, but it's also super soft and comfortable to sit on for long periods, whether I'm working or dining.

Speaking of comfort, this chair really delivers. The high backrest provides excellent support for my spine, helping me maintain a good posture, whether I'm sitting up straight or leaning back to relax. The armrests are perfectly placed too—offering just the right amount of support without being bulky or awkward.

The wooden legs give the chair a sleek, elegant look that blends well with both modern and more traditional décor. They’re sturdy too, providing a solid foundation that ensures the chair feels secure and stable.

Overall, I’d definitely recommend this chair to anyone looking for both style and comfort in a dining or office chair. It’s an easy addition to any room that elevates both the look and the feel of the space!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic value …

I was so pleased with the small green sofa I purchased. It has a retro feel and looks really stylish. The fabric is lovely and the seat is firm and comfortable. It has received many compliments already. For the price I think it is excellent value, plus delivery was free. I received plenty of updates about delivery and it arrived in the time frame indicated.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

The best service

Very quick with the delivery and the quality it’s absolutely the best. Customer service it’s amazing and very prompt to any question or concern.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor product and service

Ordered 6 chairs in black. They arrived and were blue. They also won't fit together and the holes do not align to put them together. They seem to think that blue is the same as black, and won't accept that the holes don't align. Totally unhelpful and refusing to collect them or refund. Off to the courts.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Overall very happy with my purchase.

Overall very happy with my purchase.

Delivery took around two weeks from ordering, which was as expected. Apparently this is common for furniture. I used the online chat beforehand and found it helpful and responsive.

The sofa arrived on time and in perfect condition with no damage. I didn’t pay for assembly, but putting it together was straightforward and didn’t take long.

I went for a bench-style sofa and it looks great in the room and is comfortable to sit on. Based on this experience, I’d happily buy from them again.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Overall very pleased

Delivery was a little slower than advertised on the website but once our order arrived (only a few days later) we were very pleasantly surprised. The stools were easy to assemble, look great and are really comfortable.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Sanilac Chairs - Luxury!

I had ordered the black Sanilac velvet dining chairs and bar stools from Beliani and they have completely transformed the look of our dining area. They were delivered quickly and excellently packaged. The quality of the chairs is incredible, they really give off that luxury vibe. Would definitely order through Beliani again.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous sofa

Absolutely gorgeous sofa! Very spacious and extremely comfortable. Great structure to the sofa and built very well. The colour is absolutely Devine and gets lots of compliments. I am absolutely in love.
Great customer service and support

1 September 2025
Unprompted review
Rated 4 out of 5 stars

🤍 good produkt

🤍 Concrete Planters
Minimalist, heavy and super solid. Perfect for modern, raw interiors. They beautifully highlight the plants and add a lot of character.

🤍 “Candy” Cushions
Cute, soft and perfect as a decorative accent. They bring a touch of playfulness and coziness to the space — ideal for the sofa, armchair or bed.

🤍 Artificial Grasses
They look incredibly natural! Zero maintenance and the effect feels like professional interior styling. They pair beautifully with the concrete planters and add lightness to the room.

I love how these three pieces together create a cohesive, modern and cozy atmosphere. Beliani never disappoints.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant products, keen prices

Brilliant products, well made and look stylish and trendy. Delivery took a while but the wait was worth it for the very cheap price.
Ordered a pair of indoor plant pots with stands, the pots look great.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! I bought a sofa 4.5- 5 months ago. The bed part started to shift itself whenever we sit and every piece of the sofa give another noise. I send an email about the issues, they asked me to add a video.
After that they said they will send the issue to the technical team and the supplier. After couple of weeks they said “unfortunately they can’t find a solution and close my case”????
I asked for ‘365 day return’, they said only if you keep the sofa in the box :D unbelievable. I asked if they can change the sofa?? NO
I don’t know what to do whit this faulty sofa
NEVER AGAIN

21 November 2025
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE

one of the worst experiences I have ever had with a retailer. I firstly ordered products in France with Beliani.fr for a holiday home in France. Gave them a 3 day window to deliver within (which was within the timescales they quoted) and they let me down at the last minute (wasted trip to France costing loads of time and money) I then decided to order from Beliani in the UK and take the products to France myself. Same outcome - they couldn't deliver within their own quoted delivery times - I ended up having to deal direct with their courier and collect the products myself as apparently their courier doesn't deliver anywhere on a Monday! When we unpackaged one of the seats it was damaged. In the UK and France I have spent just short of £3k and as recompense I have been offered a free lamp or similar small value item (even though I spent £500 on the courier and wasted £300 in travel costs to France) even now they are still arguing with me about replacing the chair and claiming that I damaged it. I have tried reconciling this directly before writing this review - but feel compelled to warn others to stay well away from Beliani so they don't end up with the same issues (note with interest that all of the glowing reviews on google seem to be from people who have only ever posted one review !?) Maybe time for Google's robots to figure out what's going on here

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Quick to take your money, slow to refund

i ordered 2 seater sofa, when the confirmation email arrived noticed delivery address is incomplete . I call them to put the right address i was told they couldn't
change the address, i have to cancel the order and order again. so i canceled the order, 3 weeks later i have not received thee refund yet.
i have call them several times, still no refund.

22 October 2025
Unprompted review

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