Beliani.es Reviews 

I purchased a bed from Beliani in December 2024 for my holiday home in Spain. I only used it four times before it collapsed completely — the screws snapped, and one of the legs broke off. Despite clear evidence that the product was faulty and unsafe, Beliani has refused to issue a full refund, which is a violation of basic consumer rights.

Their customer service is slow, dismissive, and completely unhelpful. I have spent weeks going back and forth, sending photos and explanations, and they continue to avoid taking responsibility for a defective product.

For an online retailer, this level of disregard for customers is shocking. If something goes wrong, don’t expect any support. Once they have your money, you’re on your own.

I strongly advise everyone to stay away from Beliani. Poor quality, no accountability, and zero respect for customers.

I have ordered from Beliani twice this year, and both experiences have been extremely disappointing.
Back in April 2025, I ordered two beds from Beliani. Even then, some parts arrived dirty and stained, and I also received a package that belonged to another customer. This was already a very unprofessional start. For the damaged and stained parts, I only received a voucher worth 60 Euro – which means I had to make another purchase from Bediani just to use it.
Despite this, I decided to give Beliani another chance and recently ordered another bed in order to have all beds aligned. I clearly informed them when I would be in Palma, to make sure the delivery could take place during my stay.
However, the new bed was once again delivered incomplete – only two of the three necessary parts arrived. Instead of the missing part, I received an item that belonged to another customer.
When I reported the issue, Beliani asked me over the phone if I could personally transport the wrongly delivered part to a deposit, since I would be leaving soon. This request was completely unreasonable, as the part weighs around 50 kilograms, and it is absolutely not my responsibility to fix their mistakes.
I also told them exactly when I would be leaving Palma, yet no one ever contacted me again to offer a solution. Two weeks after the faulty delivery, I am still waiting for any response from Bediani.
To make matters worse, Beliani arranged for the wrong item to be picked up without any prior notice. The delivery company suddenly rang my doorbell while I wasn’t at home, and by coincidence, my cleaning lady was there at the time. She was completely unprepared and stressed, as she had no idea what to do when the logistics company unexpectedly showed up to collect the package.
In the end, the wrong package was returned, but I have still not received any response or solution from Beliani.
Overall, this entire experience has been unacceptable and deeply unprofessional – from dirty and incorrect deliveries to poor communication and a complete lack of customer care.
I have been extremely patient and accommodating with Beliani, but I can no longer recommend this company to anyone who expects reliable service, transparency, and professionalism.

Purchased a Bistro 90 cm aluminium table in 2023 and within a year the metal table top was flaking off. i reported it to Beliani and sent pictures to them, for which they kindly sent a replacement top after some delay.
However, when I opened the well packaged table, I found that the top had hardly any paint applied to it and markedly less than the first top. The replacement top is completely black spot marked showing, or what i think it showed, bare metal, as though it had been only given a cursory blow over during the manufacturing process.
I advised them again and sent them pictures showing clearly all the black spot marks, though still awaiting a response.
I simply do not understand why there no quality control for such a product, particularly when they refer to selling high quality products and each item is solid workmanship.

The hassle is really just in the amount of emails and chasing up. In total so far I have sent 20 odd emails. At the moment there is no response from customer care to the latest issue.

It is unusual to find a company that is as incompetent, inefficient and non-customer focused as the delivery company that they use, but believe me ordering from Beliani is one of the worst experiences ever.
They never do what they say they are going to do, they never follow up in a timely manner on emails and phone calls, they are constantly unaware of delivery timeframes and totally ignore customer wishes.
I ordered and paid for my items on 13th March, with the items due 24th July, which I was happy with at the time.
They promise to keep you 'in the loop every step of the way, so you can track your happiness delivery with ease!'. They don't.
When problems occur, they state they are not responsible for any unexpected circumstances that may affect delivery and 'in the event of a delay or failure to deliver within the specified timeframe, the buyer is not entitled to compensation.'
I gave them 4 months lead time after paying for the items and this is still not long enough.
The items were eventually delivered, after many many hours spent by me on phone calls and emails, on 25th August, one month after its due date and 5 months after ordering!
Delays occur but it's how a company reacts and responds to those events. If a company is genuinely concerned about customer requirements they will succeed but Beliani isn't. You have been warned.

I originally ordered a bed on 4 August. The Beliani website stated delivery within 6 working days. Instead, my order has turned into a long series of excuses and false promises.

Order was handed to XPO with two tracking numbers. From day one, both links returned an error, so on 13 August I asked Beliani for help and an ETA. On 21 August they replied that, due to a “technical issue with the truck”, the tracking “was not uploaded”, but assured me the order was already on its way and should arrive “later today or tomorrow” — then repeated “within the next couple of days”. They also said they were “monitoring the delivery”.

It’s now 26 August and nothing has arrived. No working tracking, no proactive update, just copy-and-paste reassurances that didn’t materialise.

In my experience, Beliani and their courier partner were unreliable, misleading, and failed to deliver anywhere near the promised timeframe. I regret ordering and would not recommend — I’m now looking to buy elsewhere.

Really poor experience with this company. I ordered a sofa on July 7th, was given no updates on the arrival even though it stated 7 days for delivery. I was emailed tracking numbers that didn't work and showed and error. When I asked for new ones I was ignored. I chased them again and got a response with no new tracking numbers or updates. Therefore I informed them I wanted to cancel the order. I was told I couldnt cancel and I had to accept the delivery (which was still not even dated or tracked). I refused and stated I would dispute the matter with my credit card company. I was ignored for another 5 days, until I chased it again and was again told I wasn't 'allowed' to cancel the order and it would be delivered in the coming days, still no tracking or defined timescale. The customer service is shocking, the response times are shocking, and the item is at some warehouse in limbo. I have disputed this with my credit card company. AVOID!

Shocking experience. Initially placed an order with extra payment for express delivery. After seeing it had only had a data entry on the tracking number after a week. I contacted them and they said it would be 10 to 15 days for delivery. Waited nearly a month and contacted them an they said they would contact the transport company. After a few days no reply so contacted again. Received a call on 1st July to say transport company wasn’t responding so they would raise a new order and ship it urgently and I would get a new tracking number within 48 hours. Contacted them after 48 hours and it was still processing but was told on phone call I would receive the delivery by 10th July. Contacted them again today and was told that it was still processing and couldn’t give me any idea when it would be dispatched or delivered.

Bought some sofa-beds from this company. The quality of the products is horrible, especially for the price paid. The service after purchase could not be worst: read the "small words" or you are screwed. I would never buy again, and would recommend you to do so if you plan to buy here.

I am very satisfied with the couch, excellent quality, and the photos from the website match the product. Very good packaging and customer service

Ordered two beds in March and were offered delivery dates within a few weeks. Opted for a future delivery date to coincide with completion of our building works and us being available (21st April). Chased for confirmation ahead of this date… they couldn’t confirm. Didn’t arrive! Chased again, promised delivery on 2nd May, didn’t arrive. Delivery scheduled for 7th May (advised them it had to be by 5pm). At 5pm we received a phone call to say the van had broken down (conveniently). Finally arrived the following afternoon after being told it would be in the morning. All the way through this shoddy experience their Chat service lacked any customer focus and their phone staff (same people I think) gave false promises. All in all a very poor experience. We used them a couple of years ago in the UK and highly rated them. We would never use them again!

Love my new chairs!! So comfy

They have a very wide range of nice furniture, for all your household needs.
I bought a bed frame which looks a lot more expensive than it was.
It was easy to buy, the shipping was hassle-free, and you can choose the date of delivery.
Once I got the bed frame, it was quick and easy to assemble. I will buy from them again, as I was satisfied.

This chair recently purchased is fantastic, so comfortable and looks amazing! Perfect

The bed is beautiful, delivery was fast, price great. However bed is by 3cm bigger than stated in description, which causes the gap between the mattress and the bed. It looks a little bit ridiculous. The customer support did not reply to my complaint email at all.

terrible experience! never received my order! Impossible to get a refund!!

This company should be avoided at all costs. I ordered a large item which arrived with a missing part. The missing part was sent but was faulty and snapped within two days of use making the item unusable.

Whilst offering a full refund Beliani have completely refused to collect the faulty item stating that I must do so at my own cost.

The item is too large for a car so I’d have to hire a man with a large van to remove it and pay for this myself.

Despite very clearly stating on their homepage that they offer free delivery and returns.

Complete scam. Use this site at your own risk.

I bought a dinner table , MAXIMUS 160x200x90 from Beliani.es, which was brought via XPO logistics.
Packaging intact, but when I opened the package I found broken pieces, cracked table. I contacted the seller, they said they can give me other table stands. I said I want to return the table because the quality is bad. After much writing, the seller said they take the table back. I loaded the table all to XPO logistics, still no contact to say if it arrived. Now neither money, no table. They don't behave like this with customers, a total disgrace.
The worst thing is that I bought through PayPal and I provided all the proofs, that in the end, I am not right.

Recently bought a rug and the quality is great. Very stylish and would recommend.

I bought a bed and mattress and it never arrived. At first I was getting responses to my emails saying to wait and now they have completely stopped responding. I have contacted the European consumer centre who are going to claim this back for me if I don’t hear back from beliani. Honestly do not waste your time and money.

If I could award zero stars I would.

I purchased a sofa in mid-May, which was listed as "in stock". The order was dispatched to the assembly company and 6 weeks have passed with no communication from the assembly company or Beliani.

I keep emailing Beliani and they just keep telling me to wait, and then they sent me an email asking to review my new product? What new product?