Belk Reviews 448

If I could give 0 stars I would. They don’t even deserve 1.
Awful customer services. I’m visiting the US and went to do a click and collect order, they took money out of my account twice and I received no confirmation email about my order. Went into the store in person and was directed to the manager who was so unsympathetic and unprofessional who advised me there’s nothing she could do and I had to call customer services. Spoke to customer services who stated I didn’t exist and that it is a pending transaction. However the money has been taken and hasn’t been labelled as pending. They advised me that my money may or may not come back into my account in the next 7 days, if not then call Belk again. I leave the US in 2 days so that’s impossible.

You’re better off giving your money away to the homeless people.

WASTE OF TIME BELK

Horrible experience and customer service. They notified me my package arrived when it did not. At least not to my address provided. Then have the nerve to have in policy you have to wait 3 days before you can submit a claim. That’s insane and unacceptable. They’ll never get my money again!

I ordered a pair of sneakers from Belk online. When they arrived, they were obviously used. The soles were dirty and they smelled. I returned them at the store (the store clerk even confirmed they looked used) but was only refunded the cost of the shoes, not the shipping - told I had to contact customer service for that. Customer service told me there was nothing they could do and would not refund the shipping. I was sold used shoes and Belk couldn't even take responsibility.
UPDATE: After posting this review on a Belk social media page, customer service reached out and offered a gift card in the amount of shipping. Not exactly a refund but I'll give them an extra star for effort.

The only reason they get 2 stars instead of 1 is fast shipping. As mentioned previously, their online systems are outdated and procedures stuck in 1990. Trying to change my return method from in store to online took 4 calls totaling 30 minutes. At least 2 unproductive calls bc offshore rep couldn’t speak English or horrible connection.The result - a “rep will contact you by email in 3-5 business days.” Used to be a wonderful store - now only inferior products and frustrating business procedures. Bye bye

Simpsonville SC here... I am a customer since early '80s. Shout-out to Tracey (HR) Manager that was at the register today helping out Cashiers... outstanding customer support. She listened to a concern I had and quickly resolved it. Customer focus and great prices is what makes Belk a great place to shop at.

I read some of the negative reviews and still decided to give Belk a chance. They were selling a leather wristlet I desperately wanted. I placed my order and received it within 10 working days. I didn’t have to deal with cs or anything. Im very pleased with my purchase even though they are stingy with coupons

Their credit card gives you Belk Bucks to spend, but the selection of items you can "buy" with these lists are usually out of stock and the housewares are cheap imported products that fall apart or lose their shape in the dishwasher. If you order online and return items that don't fit in the local Florence, SC and Hartsville, SC stores, they treat you like you're an anomaly or weirdo. No way can this company stay in business with an outdated business model which they refuse to change with modern contemporary society.

I ordered many tee shirts and millenial pants that were the Belk brand last Spring, but they have a terrible smell that will not go away. I had just bought a new washing machine and thought at first that it wasn't getting the clothes clean, but eventually realized that it is only these items that stink. So I am now throwing them all out. I probably spent between $200 and $300 on these items, but I can't return them at this point and I certainly can't wear them with the awful smell.

If I could I would
Give no stars. Sandals arrived and one of the flowers was missing and the other flowers were faulty wanted me to send back to them at my own considerable cost. Total cowboy company customers service is terrible. I’ve already paid for them to be delivered. Never again and warning other people not to buy from them. Every time I put a comment in Facebook they delete

What a rip off company, I bought two pairs of sandals size 10 what a joke I couldn't even get them past my toes.my friend who is size 6 tried them on and they fit perfectly. Belk company states they don't deal with uk that company now has £35.98 of my money as they wanted me to return them at my expense to China it would have cost me £25 no way would i do it as it was Belks false advertising that caused the issue. I was told when they received them back I would get a refund, what an absolute rip off

I noticed my order had my old shipping address. I tried to cancel or change this but no option. I called the minute they opened the next day and they would not cancel my order even though it hadn’t even processed. They suggested I create a fed ex account and have them change the address. Fed ex will not do this for obvious reasons. Fortunately I was able to cancel through PayPal. I will never shop here.

My sale shoes came with no box. Zip tied together. Terrible quality. Seems like they were a Franco Sarto low quality sub brand. And to return: expect to be docked original shipping cost AND return shipping. I paid $20 to return cheap vinyl boots. Never again.

Amber went above and beyond for me today! I can’t wait to shop with her again!

Buyer beware. When you return an item, you won't be refunded for "other service charges associated with your order," which it won't explain. Belk didn't refund the sales tax for a returned item, which is considered illegal and possibly fraudulent, to charge a sales tax if an item is returned, as well as unethical. That's why online shopping has a rating of only 1.4 stars out of 5, and why they did not respond to my inquiry.

Ordered pair of shoes and after a long wait received wrong shoes. I asked for a refund but was offered 20% which I declined. After much messing around and wasting my time I was asked to return the item in order to receive a full refund. The company Jones shoes a based in China so to return the item it would cost me more then I payed for shoes. When i contacted PayPal, company called Belk was under my transaction not the Jones shoes. So, horrible scammers with no care for customers!

The customer service from associate 005097 in Morganton, NC on Sept 20, 2024 was EXCELLENT! She did everything to make sure my shopping experience was worth the time. It certainly was worth every minute! She gets 10/10 from me!

I shopped on Belk in the early morning hours Monday Sep 16 2024. I was looking at petite sundresses and saw the amazing clearance price of $11.93 so I ordered a bunch. Obviously there was a glitch and the prices were changed that afternoon. Belk is denying there was a problem but there certainly was. I’ve been emailing Belk and they want to know if I have a screenshot of the prices. Of course I don’t 74 year old senior citizen here. I will probably refuse the shipment because then a return fee will be deducted from my refund if I don’t. Pretty unhappy here

I called Belk to report a incorrect transaction on my credit card they told me not to worry do not pay on the bill and they will do an investigation 60 days later I never got a letter or anything with the resolution on the case so I decided to call and the lady said that my online order was delivered to my address and I told her it was not delivered to my address but they don't want to believe me because they don't want to pay anyway I go back and check my account and now it's an extra $1,000 on my account balance I am a retired senior citizen living off of social security Belk has millions of dollars they are very unprofessional. I can't believe that Belks is still around they need to shut it down now they need to go out of business it has so many complaints horrible customer service skills

I recently ordered three tops. None of them worked so I returned them to my local store. The refund did not cover taxes, the gift card used or shipping (which I expected). I called Customer Service and they stated that was correct as per their policy. When I read the policy to him he said “well we delivered” then wanted to send me a survey on how he did. I asked him not to and he hung up on me. Very disappointed!

I placed an order online with Belk. I received the merchandise, but unfortunately, it was too large and needed to be returned. There was no option to do an exchange for a smaller size. When I received my credit, $19.90 had been taken for shipping. I called customer service to explain what happened and was told I would have to pay shipping again if I wanted a smaller size. I do a lot of online shopping and have never had such poor customer service. I feel I was robbed of almost $20 and ended up with nothing because now I will NEVER order from a company that thinks this is ok.