Bell Reviews 2,474

Just signed up for Bell and just entered my account for the first time. I found the site overwhelmed with merchandising, advertising, trying to get me to do this or do that or buy this or buy that. Not impressed so far by the way they're treating me seems to me they only think of me as a income source for them.

Jasveer, your service rep, made our visit to your Upper James/Fennell offices an absolute treat. She was extremely professional and pleasant; I had been dreading have to "deal with" getting a new phone, I left with a new phone and a new plan and a whole new, very positive, attitude about dealing with Bell! Thank you Jasveer!!

I just got Bell mobility with my Google Pixel. I cannot believe the ongoing issues I've had with incoming calls. I never had this with Freedom or prior to that Fido. I am going back to one of those companies. Garbage service provided by Bell

Bell Canada is terrible to deal with. They sign you up in a 2 year contract and then try raising the contract price repeatedly. If you refuse to pay the up charged price they add late fees. I can’t wait to switch back to Roger’s. Only 1 year left. Then I’m done with my bell contract. Thank god

Bell sucks, terrible customer experience

If I could give 0 stars I would. Save yourself the trouble and never go with bell. Beeides having frequent internet outages, they charged me double the amount for our phone lines then what I signed up for for months, despite calling multiple times and being told that the issue was fixed. Then they added a random subscription package to my account that I did not ask for and charged me for it. When I tried to cancel it, they cancelled my Internet services instead. They then had me called three different people to try and get the issue fixed and then finally when I told him to just leave it cancelled because I was done they put it back up. And I then had to call again and tried to get it canceled, and the woman said she couldn’t cancel it until later in the month. I told her that I did not want to stay with them any longer and did not want to pay them anymore money and she told me that she couldn’t do it sooner which is just not true since they had no issue canceling it on me the day before. After I told her this she left me in silence, and after saying that I would be calling the escalation team she hung up on me mid sentence. Bell has by far the worst customer service you could get from a service provider. Go to Roger’s office or literally anywhere else.

Bell has been on a downward trend over the last 5 years. Customer service is a mess. Most recently, I started a complaint via their chat as I had received a bill that contained only a fee for late payment...on a $0 bill... for services I cancelled months prior. Initially, I tried to call but I got a voice recording that said their offices were closed (at noon on a Wednesday). The agent on the chat connected me to a department via phone where the customer service rep was beyond rude, only to notify me that they need to transfer me again. She transferred me to a French speaking rep, even though i do not speak french. I asked him, several times, in English and my attempt at French, to transfer me to an English speaking rep. He asked..."why?" I genuinely feel like someone was messing with me at this point. He proceeds to speak a mix of English and French. To which i repeated again that i need to be transferred because he is not understanding the issue. after wasting 5 minutes of my time, he said he would transfer me. I finally got to the right person. And the call dropped (ironic that this is a common issue for a telecommunications company). Resolution is pending.

This is an issue that follows a series of problems starting with an attempt to set up an EPP plan (which took hours) and bell being unable to port my original number over to the plan. I then cancelled the plan, in store, and received a receipt confirming a refund. However, I still got a bill. I've cancelled all bell services. I doubt I will ever use them again.

Went in to Bell Dauphin MB to find out what a new plan and phone would cost. I was quoted $60 each for my wife and I. I returned 2 days later with my wife to do the paper work. I was then quoted $85 for the same plan and phone. When I stated that girl over there quoted me $60 two days ago she looked over and said she didn't. A blatant lie. I left and contacted Bell head office. They never responded. People just look at the ratings for Bell! There are much better companies to deal with. It is obvious that Bell could care less about their employee's lying.

I contacted Bell Canada technical support because our main TV set wasn't working black screen and the TV box was flashing red, the secondary set wouldn't work and the TV box was solid green. After over half an hour on the phone the technician couldn't find the problem and offered to connect me to a technical specialist. Just the way he offered this service made me ask if there was a charge for this service and was informed that it was $6 a month with a 12 month contract and an early cancelation fee of $35. I was furious and refused and stated I felt that there should never be a fee to fix a problem if the problem is with their equipment as I already pay enough for their services and ended the call. I decided to switch the TV boxes around which wasn't even suggestion by the technician and the main set worked. It turned out to be a defective TV box. I contacted Bell customer service at this point and told them I wanted to return the defective TV box and complained about their horrible customer service and told them I would be looking for a new service provider. I had been a Bell customer for over 20 years and after a 30 year absence I decided to try them again when they brought the fiber optic cables into our area, it has been a big mistake. The 2 year contract rates have been followed, but shortly after I signed up, a number of channels that I always watch were dropped from the package I had subscribed to. They were now only available if I wanted to change to their most expensive TV package. The bill has gone up $17 a month during the contract period by raising costs on the rental equipment. I am thoroughly disgusted with Bell's business practices and am looking for a new service provider. If I wasn't getting their best mobility package at an unbelievable price because of all the problems I have had with them I would be leaving Bell Mobility as well.

I am writing to express my absolute disgust with the caliber of your customer support. In my years as a consumer, I have never encountered a more dysfunctional or insulting service experience.

The issue isn’t just the total lack of localized knowledge or the disconnect from the services being rendered; it is the staggering audacity of your agents. After two years of loyalty, I was explicitly told by your representative to cancel my account and switch to a competitor. To then be transferred to a "supervisor" with even less functional grasp of my issue was a final insult to my intelligence.

It is clear that Bell has prioritized cheap, outsourced labor over basic operational competence. You are a multi-billion dollar telecommunications giant, yet you operate like a desperate scam.

Rest assured, I am taking your agent’s "expert advice." I am canceling my services immediately and will be moving my business to a provider that actually values its customers. You have turned a loyal client into a vocal detractor.

Do not contact me with "retention offers." You had your chance to retain me, and you failed miserably.

I don't understand who is working at these call centres. They can not follow clear instruction and seem to have no procedures. We moved our services from Rogers and it has been 6 months of issues which have still not been resolved despite numerous phone calls. Phone calls lasting well over 1 hour - who will compensate for my time? They cannot transfer a phone line if their life depended on it. They kept 2 phone lines active even though the temporary one should have been cancelled when the original was transfered. They then said they cancelled the temporary number - it was never cancelled and they continued to invoice the 2 numbers. Then after another phone call, said they would cancel the temporary and proceeded to cancel both numbers and issued another new number! The incompetence leaves me speechless. Shame on you Bell for outsourcing service, no way these are Canadians working there. I have spoken to maybe 1 person that speaks clear English. Looks like we'll be cancelling this horrendous service.

When I first signed up for Fibe it was to be on copper. I wanted internet phone and TV. Only two services were working. 5 or 6 technicians came each time the missing service was enabled but another one went dark. At one time I was given my neighbours phone number. The would say I have to go to the service box, back in 20 minutes and not return. Initially I had two cables coming to the house and then there was one. when I questioned this I was told we only need one. Finally all services were working but I later noticed the modem was connected to a fiber cable. Bell were not capable of making copper connections work. Fiber was at an increased cost but I was not charged and not told that fiber was used to hide incompetence. Bell employs duds.
Then I switched to Rogers and then back to Bell. I made my first payment to my old account and it was not went into a Bell black hole. 3 times I was in touch to get my initial payment returned. Each time the story was the same Bell had changed their system and could not access the payment but not to worry they were working on it and it would be resolved. At my fourth attempt I was given an email to use to connect to people who would resolve payment mistakes. So 3 duds out of 4. Bell is improving. I hope it gets resolved.

Went there to see why my account went up. The lies they said didn't make any sense. Went to tells & got a way better deal

Website to activate Bell prepaid Mastercard is not working. I have been on hold with 4 different numbers for 2-1/2 hours. i am starting to conclude that this is intentional

Bell Mobility tricked me into signing at the east Staples location in Regina .The rep did not tell me I would be charged a connection fee if $80.00 . I am so unhappy with how I have been treated when calling in to customer service .
I have since changed back to my other provider I had previously. The rates kept climbing and climbing ! So frustrating and a waste of my time .

First off Bell, this out of country customer service is getting out of control..If I live in Canada why am I speaking to someone in different countries..The language barriers, and their ability to understand and resolve your issues is not only a struggle, but it's also next to impossible to reach any resolution with anything.. one of your employee was rude to me today while I was speaking on the phone with them..The end result was their continued rudeness as she hung up the phone.. The reason of her hanging up the phone was
because I questioned Bell s verification process.. So instead of listening to the customer, and coming up with a Diplomatic resolution, She instead hung up the phone as an easy way out.. As a customer I guess no satisfaction for me.Better yet it's a mockery and a disrespect to your bell let's talk ,which is not only mental health awareness, but also crisis resolution through support and conversation. So Bell employees should start by practising this Model..
Most people cannot check their e-mails or text while on a phone call, which I mentioned this to the lady I was speaking with..so having a pin on your account is a good way of verifying you which I do, and a couple more questions like date of birth, where you live, and so on should be more than appropriate to validate you.. Instead bell insist of sending you a pin via email , or text, and if you are not able to check e-mails or text while on your phone with them, they waist your time with all these derogatory questions... It's like an interrogation ...This is not revenue Canada or the bank. so bell you need to find a way to simplify the verification process with your customers as your current process is frustrating, out of touch with satisfying your customers needs, and with all the other barriers via speaking with people from other countries it angers your customers and elevate frustrations.. So I am hoping your policies change to a more simplified process to benefit all customers needs...Lastly if there is no form
of rudeness from the
customer and they are just explaining themselves , then your employees is expected to listen, and they do a horrible job at this...

My dish was damaged from roofer removing ice from roof and smoked my dish. I called Bell to come replace dish and made appointment to replace it today between 8 AM and 5 PM and Bell never showed up and called after lunch to tell me they had no technicians working today. and next Available appointment is new Monday March 16. I've had bell service since 1997 and that is way Bell treats a loyal customer. I think they should be doing better service that of customer since 1997.

They lost my returned satellite receiver, did not cancel my account when I asked. They are trying to charge me for 3 months of subscription when I did not have receiving equipment to view programming.
Stay away from this company!!
STAY AS FAR AWAY AS POSSIBLE
DO NOT GIVE THEM YOUR BUSINESS

A lot of mobility service providers suck but Bell sucks the most. The coverage is non-existent. In a downtown metropolis the internet will just simply not work. Your phone will be useless to you. Yet, they will increase your bill every year without any changes to the service you receive.

LITERALLY a scam stayy away they have a plan offer for 40$/month I asked the customer service ans they told me it wouldn’t increase for a year now 4 months after I’m paying 53$/month AND THEY STILL HAVE THE 40$ ADVERTISEMENT ON THEIR WEBSITE. When i called the customer service they said oh sorry that offer is for new customers I’ve been with them for 4 months and had to pay the 140$ initial charge genuinely a scam. The customer service barely understands what I’m asking.