Bell Reviews 2,474

I was on the phone for about 1 hour with one customer service rep . After I got t
An offer for a better plan and I was going to ask to go ahead with the changes, my call got disconnected . I called back and reached a different customer representative that could not transfer me to the first one, nor could he find any written notes from the previous conversation. He gave me the same offer in terms of prices as the first customer service rep but less features. I am still on the call waiting for him to make the changes . It’s been 1 hour and 29 min for a total of 2 hours and a half .

This is absolutely unacceptable . Shame on you Bell !

After some misunderstandings regarding the installation process on Feb 25,a very kind Bell representative named Denise contacted me today the 27, and made everything right. I appreciate that they took the time to call me and I also appreciate the humanity within that call. In the end, the service I received was professional and honest.

After 12 years of having bell tv and mobility I switched over to a different company, was told multiple times that everything was paid for and account was closed, 8 months later I get a email of a delinquent account, no previous warning.
Stay far away from this company.

For the last 2 weeks internet been going down 2-4 times a day at 2 hr intervals. Time to go to Roger’s I guess. So frustrating. They
Give extra data on phones but we need a stable internet feed. I can’t run my whole house off a phone hotspot.

If Bell vanished it would be the best thing to happen to society!

I have been an internet user of bell since 2023. My bill per month started out at 51$ dollars a month INCLUDING TAX. It has slowly increased and they hope the customers won't notice!! I am now being charged 75$ a month because I still have a 15$ credit on my account but that will run out very soon and then I'll be charged 90$ BEFORE TAXES!!

I am FED UP OF THESE BIG COMPANIES ABUSING THEIR CUSTOMERS. LOYAL OR NOT WE ARE TREATED HORRIBLY. WETHER YOU HAVE CABLE, INTERNET AND HOME PHONE OR JUST 1 OUT OF 3 THEY ARE CONSTANTLY MAKING PRICE HIKES AND CAUSING ISSUES.

THE SERVICE IS LACKING AND I WILL BE LEAVING THIS COMPANY SOON!!!

I recently brought my 88-year-old mother to the Bell store at Carlingwood to renew her mobile contract. I was visiting from London, England and only in Ottawa for a few days, so we handled everything during that visit.

We were told that she could receive a new Ahlo phone for approximately $1 per month and that, after credits, her monthly bill would be about $31. Since she did not need to upgrade her phone, we agreed based on that understanding of the price.

After I returned to London, my sister—who manages my mother’s payments—sent me a copy of the contract renewal. The contract clearly stated in capital letters that the TOTAL MONTHLY CHARGE would be $51.30 per month. There was no clear statement anywhere indicating that the final monthly amount payable would be around $31.

Assuming there had been a mistake, I called the Carlingwood store. The staff member who answered said he had been present when we came in. When I tried to go through the contract and clarify where the credits were applied, he repeatedly interrupted me, simply saying, “You have credits.” While I could see YOUR PROMOTIONS listed, the contract still showed $51.30 as the total monthly charge, and nowhere did it clearly state that the final amount due would be $31.30. I live in London and have never dealt with Bell before. In the UK, bills are typically very clear about the exact amount you owe each month, so this contract was confusing and not transparent.

Instead of explaining how the credits were applied or clarifying the breakdown, the staff member, Moody (he might have lied about his name), kept repeating "You have credits". When I asked for clarification, he became impatient and said, “I’ve told you five times already that there are credits.” He then threatened to hang up when I told him he was being impatient and rude.

I eventually spoke with the manager, who reviewed the contract details. However, at no point did she acknowledge or apologise for Moody’s behaviour. She was completely unsympathetic, even after I explained that my brother recently passed away and I have had to manage his phone line, which is connected to my mother’s account. Rather than showing any compassion, she simply said, “Let’s just get what you need to get done and we can move on.”

The lack of empathy and basic courtesy was deeply disappointing. As a 56-year-old trying to sort out phone services for my elderly mother during an already difficult time for our family, I expected clear explanations and respectful treatment. Instead, the experience was dismissive and unnecessarily confrontational.

Very poor company. Would never recommend their poor services.

Mr Young at Bayview Village store went out of his way to help me and I had a very satisfying experience. I want this to come to Bells attention as it was so unexpected. It was a simple matter of losing a physical SIM in Mexico and replacing it with an eSIM but the interaction was pleasant and satisfying.
David Lewis

Bell Mobility is overrated. Their customer service is poor, as you get different answers from different representatives about the same problem/issue. If you are late paying your bill, they are quick to disable your phone.

None of the features on your phone works! Neither *611, #611 or 911 works they disable everything (other providers leave those features working so that you can contact them, call for help or make a payment.

You cannot, or they will not let you, pay with a debit Visa/Mastercard; it must be a regular credit card. Which begs the question, what if you don’t have a regular credit card? YOU ARE OUT OF LUCK. They claim to be Canada’s leading Telecom company, are they?

I would give Bell a -100 stars if that was an option.

We switched from Rogers to Bell just under a year ago — and wow, what a mistake. We were sold on a “better” package at a lower price, but that couldn’t have been further from the truth.

Our cell service worked maybe 10% of the time, the TV remotes constantly failed, and we were promised the voice command would work the same as the Rogers remote… absolutely not. Add in bills that randomly increased with zero clear explanation, and the frustration just kept piling up.

The real kicker? Customer service. Rude, dismissive, and incredibly difficult to deal with. Be prepared to spend hours on the phone getting nowhere.

We’ve since switched back to Rogers and couldn’t be happier. Save yourself the headache — do NOT make the same mistake we did.

Please beware, you will have to wait months to get paid a credit on your account when you close it. We were told three times now that we would be getting our credit of $400 in the mail within 30 days. They all say the same thing when you call. I asked him how he would feel if your family counted on that money for food? They don't care. Upper management apparently doesn't care either as I'm told they can't do anything to expedite it. Some customer service!!!

Our phones were disconnected today without any proper notice. Bell had only sent us one paper notification in December during the busy holiday season. Only one phone call was made from an 1 800 number asking us to call back without any warning of them disconnecting our service. They told us after the disconnection that they expect us to pay the full bill monthly. We have always made partial payments. On top of that Bell bills you a month in advance. We used to have pre-auth on the account but we noticed that the bills were not the fixed amount so we moved to partial payments. We decided not to pay any bills without reviewing the bills every month. They are applying draconian laws and many low income families will not be able to pay bills in this manner. The fact that they are expecting full payment of monthly bills was never communicated with us. In addition cell phone and internet bills are skyrocketing compared to other western countries. Canadians pay a lot more for these services compared to our neighbours.

BellMTS service has been deteriorating for a very long time. Calls keep dropping, horrible service and prices keep going up. I remember the good old days of having the MTS cell phone and internet. There was a lot more flexibility and the conservative government completely destroyed that service.

Im very disappointed in the bell team I asked about 2 offers aeroplan and $100 prepaid card and was 4old both were unavailable, now im seeing both offers are still available. I talked to the case manager and he said well they told you its unavailable but you could have added the aeroplan yourself but now its too late, well how am I supposed to know I can when I was told its unavailable. as for the $100 prepaid card, he says its too late the offer was for new members at the time of registration, which is when I asked for it but was told offer is unavailable. and I will not be receiving it now because im already a member/client. I will be going back to my previous provider itvwas a big mistake leaving them at least they were always honest and transparent

Absolutely horrible service, told us to go elsewhere if it didn't work. We were promise a much better wifi than our previous provider but it doesn't work at all half the time, everything about it is aweful.

Bell customer service has been absolutely horrible so far. I have been with them for one year. Their agents just simply hang up on you when they don't know the answer or when it is tricky for them to deal with something. This has happened to me quite a few times.
I moved to the states and had to cancel one of the lines and ended up sending them the wrong phone that was associated with the other number on our family plan. I had to escalate to manager to be able to deal with this and all the manager did was that your contract is flagged as risky and potential fraudulent!!!
So not only they charged me $1,000 for the phone, they didnt return me my other device and they called me a potential risk!!! Horrible experience...

Awful customer service. I am a loyal customer but after several years of battling with this company-- and I am always up for a flight-- I threw in the towel. All you get is apologies from someone in South East Asia as they misdirect you to a non-solution. Truly awful experience. Even the process of leaving Bell was aggravating as every step was met by further attempts to delay and retain you as a customer. I will never use Bell again

If you want to join me in suing Bell, please contact me. Julia 519-803-4243. I will pay lawyer fees and I will hire the best lawyer which is... You can figure that out. DO NOT GO WITH BELL!!! WE ARE IN COLLECTIONS FOR A BILL THAT ISN'T EVEN DUE THIS MONTH!!!

Every month when I get my Bell I am paying more right now my bill is high it started off at $78 and now it is $128.81. The owner of Bell is raking in the money for what? The 5 G is not that great. I am going to switch back to Rogers.

Terrible technical service. The internet from the Bell does not working well for all my devices. Called Bell several times and problem still not resolved. First they blamed me having too many devices connected. Then blamed the Microsoft. The Modem I have a an old one. I simply request to replace the modem. They refused but were not able to solve my problem.

Completely incompetent phone agents who barely speak english. Will never go with Bell again!