Bell Reviews 2,474

Deeply regret my planning with bell. This company has been of no help with customer service as well as disgustingly overcharged bills and fees. Do not waste your time with this company.

Bell has the worst mobile internet I have ever experienced. Every second day , or sometimes every day it disconnects multiple times. It’s frustrating, and I have got 4 connections! For sure I’m gonna switch for their junk service. Wish there was zero or no star at all.

They raise their prices every few months. It’s terrible and sneaky. They tell me that they are reasonable and the best. It makes me sick. I’m checking other companies and definitely switching. STAY AWAY FROM BELL CANADA!!

Would give zero stars. An absolute shit show. The Canadian oligopoly has let this company get wayyyyy to comfortable with completely horrid customer service

Bell increased my mobility bill without any prior notice, claiming my plan was “upgraded” even though I never approved any changes. When I called to complain, the representative was rude, dismissive, and completely unempathetic. I was even told that if I wasn’t happy, I should leave the network.

To make it worse, the so-called “upgrade” hasn’t improved service at all — I still experience poor network coverage, especially on the train. Bell seriously needs to work on transparency, communication, and customer service. This experience was very frustrating.

What went right is a better question. I'm into my third hour of trying to set up my father who lives in a retirement home with a landline. We ended up with 2 separate activations, 1 of them for streaming services that he already has as part of the bundle. This was the absolutely worst experience I've ever had. A new low for Bell, if that is even possible.

IF I COULD GIVE NO STARS I WOULD! Stay clear of this company like the plague! Have returned $360 worth of shapewear in 2 orders and they have not refunded one cent! I have sent numerous emails and they do not reply! I have pages and pages of proof that I have now forwarded to my bank to chase up my money! I’m going to do whatever I can to warn other people!!! DO NOT BUY A THING FROM THIS COMPANY!!!!! ITS TOTAL AND UTTER FRAUD!!!! I have reached out through instagram as well and they just do not respond!!! Keep your money in your pocket!!!! If you like throwing money out the window, buy from them!!

This is crazy to call me at 20:45 on a Wednesday night, not only that but the other day a guy from bell knocked on my door it was past 9 pm on a freaking snow storm. You guys make your employees work late just to get this result: a mad customer and a bad review. Learn how to make a company look better.

We regret moving from Telus to Bell..we ended up porting 3 lines. What a mistake that was..connection was quite spotty and slow compared to Telus at 5G+..also transition was a nightmare! With poor customer service not owning their mistakes.. you pay little more with Telus but well worth avoiding all the non sense and heartaches..

What a terrible operation. They increased my mobility and internet rates by ~50%-100% within 2 month's. They make sure customers leave them after 1-2 years by force... It is a NOBODY care company, will not recommend it to anyone.

INCREDIBILE. Paying $230/month for TV, Home Phone and Internet AND BEING AGGRAVATED BY TOTALLY INCOMPETENT SUPPORT, We had a BELL TV technician offer to relocate our Sat Dish for $250 as a private contractor. He comes back as a BELL TV technician because there's no signal and turns around and says, THERE IS NO SATELLITE SIGNAL!!!! The same guy who got paid $250 cash charged $75 for the follow up visit with BELL!!!!! Today, we tried calling support to access TV through the internet. The Agent kept trying to resolve the matter as if it were a Sat connection. When I asked to speak to someone in charge, he hung up! WTF is Bell coming to???? This is a joke. As if Rogers is any better. Will look into smaller companies. Unbelievable professional standards.

I would literally rather stare at a blank screen at this point than pay Bell for satellite TV.

Worst customer service by far. Wanted me to wait 17 days before coming to service my satellite and I live within the third largest city in the province so it’s not like I was asking them to come to Resolute.

Go anywhere else. If nowhere else exists do without. Trash company.

The Bell website offers you phone upgrade and presents it as an incredible deal with the plan - Samsung S25 Ultra at 25 bucks a month with the plan. Sounds good! But they list below the device full price at 2300CAD. You can buy this phone today from manufacturer directly at 1250. They were never able to offer you anything that demonsrates at least minimal interest in client's loyalty. They do not care!

I have been a Bell customer for the past two years. While Bell’s network quality, especially 5G, is good, my experience with billing and customer service has been extremely disappointing.

Previously, I was paying $72 per month, which included both my device lease and mobile plan. At the end of the lease term, I made multiple attempts over two months to contact customer service to pay the device buyout amount and properly close the contract, but I did not receive clear responses or follow-up.

It is ridiculous and illogical to assume that a customer who was paying $72 for both a plan and a device would be willing to pay $95 plus tax for a plan alone. Nevertheless, without my consent or any prior notification, my plan was automatically continued and changed to a $95 per month plan plus tax. I only became aware of this after receiving my bill. As a result, my current bill is $676, which is very high and unreasonable.

Although Bell provides good network coverage, the lack of transparency, poor communication, and expensive billing practices have made this a frustrating experience. Based on this experience, I would not recommend Bell plans to anyone.

I will never ever ever deal with Bill Canada again my experience was horrible trying to disconnect their service 3 hours six different agents by the fourth one I was so irate all because I didn't have all the information they said they needed I had the account number my date of birth of course it was pathetic I couldn't find my service agreement and they were totally totally unreasonable but it finally got disconnected and I will never ever in my life ever be back and I will tell everybody from llll tell everybody to go to a different company I am telling you Bell Canada is not the same and I was a long time customer goodbye good riddance horrible horrible horrible I had insurance on my Bella mobility lost my phone and I still had to pay full price after paying insurance which is supposedly to cover this kind of stuff never again I don't even want to give them one star

Total disappointment. On recommendations of one of the associates, took the bell plan with the understanding, they will remove the connection charges of $80,as mentioned by the associate. When talked to the customer service, they totally refused and advised to pay whole amount, including connection fee. Cut long story short, lost my previous service provider and here forced to pay more. PLEASE BE CAREFUL WHEN DEALING WITH BELL.

Don't even know how these guys are still in business
The customer service reps are a bunch of pylons. Not sure how they get jobs in call centers I actually do but I'll hold my tongue .....sick of over charging on the bills.
I don't even like giving them a 1 star.
Con-artists

I have to give a star to write a review. The company doesn’t deserve one. They lie outright ! I have recorded it and I am considering a class action

I received an unexpected, but good call from Bell telling me that my previous subscription contract would be expiring in a few months. Caller was a guy called Jon. He was very good and did not want to lose me as a loyal customer. He told me that after the expiry, my payment will lose the subsidy previously offered, but promised he can offer the same low payment indefinitely if I stay with Bell. Of course, this caught my attention. I did suggest I get time to think as there are many competitors, but he tried and was very understanding, then made some adjustments. Anyway, without going into many details, I even upgraded to the super fast 3 gigabit speed for a bit more payment. I am so glad Jon did not give up on me when I said I needed time to think. This new service is super fast. Thank you! Jon is a great worker, was not pushy, but polite and convincing. I'm very happy and will continue to stay with Bell for a long time. Thumbs up from me!

I decided to move my cellphone to Bell Canada, because I had both internet and t v with them. My wife needed to change her plan to accommodate u s access. I called up bell to get her a plan and move her over and after two hours and forty minutes on the phone I was unable to get it accomplished. The service rep, I was talking to had difficulty with english and obviously didn't understand me.
I'm calling in Canada, but yet I get a Bell Canada line that says United States! Are you kidding me!?
A canadian company using call centers in the u s!! I have been with Bell Canada since I was a kid, my father subscribed to their services and I followed suit in my adult life. So that makes about 60 years and I still can't get the service I need!
The rep was friendly, I'll admit, but in the end, (after two hours and forty one minutes, most of it on hold), I hung up with the understanding that she would call me back to which she never did.
So now I have to go to a bell store tomorrow to see if I can get this all straightened out because I'll tell you, going through the phone system, It's a crapshoot so buyer beware!!