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Bellway Reviews 

7,770
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who go above and beyond to make the home-buying journey smooth, welcoming, and entirely stress-free. New homeowners genuinely appreciate the clear communication, detailed guidance, and consistent support provided by the dedicated team from reservation to completion. Some reviewers were not happy with the aftercare service, pointing out frustrating communication issues and long delays in getting property defects resolved. A few people also mentioned experiencing poor workmanship, finished details falling below expectations, and numerous building snags that required repeated contractor visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and knowledgeable... See more

Service

Consumers find service to be positive, highlighting smooth and fast purchasing experiences supported by... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the home-buying journey as smooth,... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are extremely pleased,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had great experience with Ashberry homes, New Cardinton gate, Bedford.😃 At first, we went to Ashberry office just for an enquiry and within two months , we achieved our dream house. House b... See more

Company replied

Rated 5 out of 5 stars

We've just moved into our new house at Prince's Gate, Blindwells, after using Bellway's Part-ex and everything has gone smoothly. Tamara Strang at the sales office has been great from start to fini... See more

Company replied

Rated 5 out of 5 stars

Our experience of buying on the Spirewood Grange site in Salisbury has been totally positive. From February to July, Kerry, the site agent, has been magnificent. Nothing was too much trouble, everyt... See more

Company replied

Rated 5 out of 5 stars

Fiona from ashberry has been amazing every step of the way in helping us move into our new home, she is friendly and helpful which makes everything less stressful. Scott one of the site managers has a... See more

Company replied


Company details

  1. #21 of 31 best companies in Home Builder
  2. #45 of 53 best companies in Construction company
  3. #17 of 30 best companies in Housing Development

About Bellway

Written by the company






Welcome to the official Trustpilot page for Bellway, one of the UK's leading housebuilders.

Britain needs more homes, and at Bellway we’re rolling up our sleeves to help make that happen. But building at scale doesn’t mean everything should look the same. We believe every home should feel unmistakably yours, so we give our customers choices that let your personality shine through.

From the first sketch to the final flourish of the paintbrush, we think about the details that make life flow, where the morning sun lands on your breakfast table, how rooms work for everyday living, and how green spaces spark neighbourly chats.

Every decision is shaped around creating a place our customers are genuinely proud to call home.

And because a great home should last, we’re focused on the future too. We use sustainable materials and forward‑thinking technology to create homes that are comfortable, efficient, and ready for whatever comes next.

Bellway. Feels like home.

With energy efficiency as standard, a range of affordable buying schemes to choose from, and over 250 charming developments spread across England, Scotland and Wales, it couldn’t be easier to find the perfect home for you.


Find my home Why buy new? stories from our customers Customer support


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.4

All reviews

(7,770)

1,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superstar Sam

Sam at Langmead Place has been absolutely brilliant throughout our new-build purchase — helpful, attentive and always there when we needed her, without ever putting us under any pressure. Nothing was too much trouble, and she made what can be a stressful process feel easy and even enjoyable.

Thank you, Sam, for making our house-buying journey such a lovely one! 🏠 ❤️

30 July 2026
Unprompted review
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Reply from Bellway

Hello Victoria and thanks for taking your time to leave this lovely review! We're thrilled to hear of the excellent service you received from Sam at Langmead Place and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Sales Experience

Langmead Place.
We would like to thank Sam for everything, she was so friendly and helpful, she definitely went over and above, nothing was too much trouble for her.

30 July 2026
Unprompted review
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Reply from Bellway

Hello Elaine and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Sam at Langmead Place and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

A positive experience despite a long process

Buying a house is a long and sometimes stressful process, and my journey was no exception. However, everything came together towards the end thanks to the outstanding support and professionalism of the Sales Manager and the Site Managers.

They were always approachable, helpful, and willing to answer any questions I had. Their communication, dedication, and attention to detail made the final stages of the process much smoother and far less stressful. Their commitment and customer care truly made a difference.

I would happily recommend Bellway Pinchbeck Fields to anyone looking to buy a new home.

1 July 2026
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Reply from Bellway

Hello Rebecca and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Pinchbeck Fields. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

We have recently purchased a property…

We have recently purchased a property at Harbour Village with Bellway. We had a great experience being taken care of by Mohammed who has been a great support throughout. He was so friendly and helpful and walked us through every step. Great site team and behind the scenes team. Great experience overall!!
Thank you to Mohammed at Bellway Harbour Village!!

17 July 2026
Unprompted review
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Reply from Bellway

Hello Amy and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Harbour Village. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Kerry was absolutely brilliant from…

Kerry was absolutely brilliant from start to finish. Nothing was to much trouble. We are very happy in our new home.

30 July 2026
Unprompted review
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Reply from Bellway

Hello Hannah and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Kerry! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Kerry was very helpful, in the process of the part exchange,and nothing was too much trouble very pleased happy with our new home.

Kerry was very helpful, in every way,nothing was too much trouble.

30 July 2026
Unprompted review
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Reply from Bellway

Hello Stephen and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Kerry! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

House purchase at the Spirewood Grange

Our house purchase at the Spirewood Grange development has been smooth. The sales advisor Kerry has been extremely helpful and helped us navigate the process as well as any other requirements we considered making it quite stress-free. The service has been great and we’re looking forward to move into our new home.

30 July 2026
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Reply from Bellway

Hello Nate and thanks for taking the time to leave this lovely review! We're so happy to hear of the excellent service you received from the team at Spirewood Grange. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Excellent Customer Service- Kerry at Spirewood Grange

Kerry at Spirewood Grange was brilliant. She guided us through the buying process with expert precision, and was available and professional throughout. We are delighted with the service we have received- thank you Kerry! :)

30 July 2026
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Reply from Bellway

Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Spirewood Grange. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Very helpful throughout the whole…

Very helpful throughout the whole experience

30 July 2026
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Reply from Bellway

Hello Michael and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 2 out of 5 stars

We got the keys on the 17th of July

We got the keys on the 17th of July. Since then, we have been experiencing issues with the kitchen. Apparently, the design has changed due to the boiler position, and the kitchen is still not fully furnished. We have an issue with the dishwasher and washing machine again due to the poor kitchen design, and we have no space to keep them both. You can have a washing machine, but you cannot open the dishwasher door. You can replace a dishwasher with a washing machine, and vice versa, but then the dishwasher cannot be fitted due to poorly designed water and gas supplies. We discovered cracked tiles in the bathroom, walls in the bedrooms that don't maintain 90-degree angles at the corners, and holes in the originally painted walls. The holes in the bathroom tiles are not masked for sink wastewater. Not sure how many more issues we will find out after the professional snagging next week. This is our second new build property, and compared to the previous one, bought 7 years ago, this one is 2 ranges below the quality we got from TW in 2019.

19 July 2026
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Reply from Bellway

Hello Artur and thank you for taking the time to leave this review.

Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.

Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam

Rated 5 out of 5 stars

My experience with Bellway at Princes…

My experience with Bellway at Princes Gate Development has been excellent, and a big part of that is thanks to Tamara, the Sales representative who has been incredibly supportive throughout my home-buying journey from start to finish.

I made the decision to switch plots at the last minute, which could have been quite stressful, but Tamara made the whole process feel seamless. She handled everything efficiently, kept me updated with regular communication throughout, and ensured everything continued to run smoothly.

Tamara was always friendly, professional, and happy to answer any questions I had. Her support and regular updates made the experience much easier, and I’m very grateful for all her help.

Thanks again Emily x

12 July 2026
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Reply from Bellway

Hello Emily and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Princes Gate. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

5* service



kerry at Somerford Gate Congleton has been absolutely amazing from day one, She has been so helpful and kind and made the whole process a pleasure. 5 * service

29 July 2026
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Reply from Bellway

Hello Amanda and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor Kerry! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Thanks to the team at Bellway

Thanks to the team at Bellway, I found the process of purchasing my home super efficient and easy. Despite being out of the country throughout the purchasing, they were extremely accommodating, helpful and communicative which made buying my first home awesome.

24 May 2026
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Reply from Bellway

Hello Daniel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Kerry and her team are a great asset to Bellway

The sales lady Kerry was extremely helpful regarding the reservation on purchasing our Bellway home. She has gone out of her way in order that we could include certain extras and changing some things, intact with her professional and easy going manner made the whole experience pleasurable, not like some other building companies we have dealt with in the past.

27 July 2026
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Reply from Bellway

Hello and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Kerry! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Five star experience!

Buying our first home was something we had been told would be stressful and frustrating, but Bellway completely changed that perception. From start to finish, the entire process was smooth, straightforward, and well organised. The team guided us every step of the way, making what could have been an overwhelming experience feel simple and enjoyable.
We also visited several other developers before making our decision, and without doubt, Bellway offered the highest quality home. The attention to detail and overall finish exceeded our expectations.
A special thank you to Sallyann, our Sales Advisor. She was incredibly friendly, professional, patient, and always willing to go the extra mile to ensure we were happy and well informed throughout the process. Her support made a real difference, and we are truly grateful.
We would highly recommend Bellway to anyone looking to buy a new home.

28 May 2026
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Reply from Bellway

Hello Ola and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Sallyann and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Louise and Dawn have been amazing

Louise and Dawn have been amazing, helpful and thorough throughout the buying process to date, explaining everything in great detail and guiding us through the different stages.

26 July 2026
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Reply from Bellway

Hello Ian and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisors Louise and Dawn! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Staff was extremely supportive and…

Staff was extremely supportive and open. The developer is very flexible and makes the process as easy as it possibly can. Karen and Gab were absolutely amazing. They helped us immensely while guiding us to take the right decisions at every step of the way.

26 July 2026
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Reply from Bellway

Hello Moaz and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 1 out of 5 stars

All they want is your money

All they want is your money, after you move in and have problems their customer care team do not bother. I have had problems from the start and had to chase and chase to get a response from them. 6 weeks after moving in still have issues that they haven't replied to any of my emails.

16 June 2026
Unprompted review
Bellway logo

Reply from Bellway

Hello Tracey and thank you for taking the time to leave this review.
Please be assured that your concerns have been passed along for investigation to the relevant team.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam

Rated 5 out of 5 stars

Amazing first time buyer experience

We had a wonderful experience with Bellway throughout the entire process. A special thank you goes to Tamara, whose professionalism, dedication, and kindness made all the difference.

She was always available, incredibly helpful, and happy to assist with every single request we had, no matter how big or small. Her communication was excellent, and she kept us updated regularly throughout the whole year, giving us confidence and peace of mind at every stage.

Buying a home can be stressful, but Tamara’s support and commitment made the experience smooth and enjoyable. We truly appreciate everything she has done for us and couldn’t be happier with the service we received.

Thank you, Tamara, and thank you, Bellway, for such an outstanding customer experience. We would highly recommend Bellway to anyone looking for a professional and customer-focused homebuilder.

26 July 2026
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Reply from Bellway

Hello and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tamara! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Stress free experience.

From the very beginning they have been extremely helpful and have kept us up to date at every stage.
Cannot fault their sales team, site team.
Overall the customer care has been very good.

24 July 2026
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Reply from Bellway

Hello Sarah and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

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