While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

My husband and I were fortunate to receive a British Pullman day trip to York as a wedding anniversary gift from our son. The train itself was beautiful, and the overall experience was memorab... See more

Rated 5 out of 5 stars

We went on the British Pullman day trip to Blenheim Palace, which we booked via Planet Rail. We had an absolutely fantastic experience. Our dedicated stewards for the day were Adam & Joseph in the Min... See more

Rated 1 out of 5 stars

Booked a trip to the carribean stayed with Belmond before most notably in Brazil. Both excellent from help with planning the trip and Service and standards at both properties. Based on that experience... See more

Rated 1 out of 5 stars

Booked a wedding anniversary gastronomic evening treat on the British Pullman in Kent with dinner cooked by Lisa Goodwin-Allen. Unfortunately over four weeks before the trip costing over £1190 we ha... See more

Company details

  1. Tour operator
  2. Cultural tours provider
  3. Tour Agent
  4. Travel agent

Information provided by various external sources

Belmond is a global collection of 46 iconic hotels, trains and river cruises bringing together some of the world's most thrilling journeys and destinations, including the Venice Simplon-Orient-Express.


Contact info

2.9

Average

TrustScore 3 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(21)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful experience

Beautiful experience, would recommend to anyone that wishes a luxury location in Rio. Ana Luiza made our stay enjoyable, Ocean view suite simply perfect.

11 November 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look