Belong Reviews 

i cannot put a judgment on belong because every time i call them i have to really struggle to understand 10% of what that undertrained Indian guy is trying to tell me. and every time i give up.

Really, really disappointing! Used to be good and had minimal complaints. Now? Terrible speed, continuously drops out, and the kicker is that the pricing has increased TWICE since connecting in June last year! I wouldn’t mind paying for a service, if it actually worked!

Very bad network very bad company never use it .

Was considering signing up with Belong for mobile phone plans, however the website fails to display plans or pricing. I emailed a formal complaint to them about this and their response indicated they either had not read my complaint or the person lacked any comprehension whatsoever. In either case, I responded and the next response I got still refused to provide the requested information, answer the complaint and openly stated a response via email would take them too long and that they would only assist me if I provided private contact information, specifically my phone number. Hence I will not be signing up to Belong. No transparency, obstructive, unprofessional, deceitful, lazy, unhelpful and all due to their blantent attempt and priority to harvest private data, rather than resolve complaints.

Dont ever use their service. I wanted to change to new provider and got rejection for number transfering. Then I called Belong service and one of their service agent told me to cancel the sim plan then it would be able to transfer. What’s a dumb advice. Without phone number in service, you can not transfer due to the verification process. So I have had to call Belong again and reactivated the number again, it took 5 days and they charge me for new plan which is 19AUD ( plan before was 15AUD). With number activated then I called new provider and proceed again the number transfering. My advice is never ever go with them.

I am not a customer there. They keep sending me emails that are addressed to someone else. I have told them more than 4 times that they have the wrong email address, to stop emailing me, and to call the persons phone number to contact him so they can properly update the account information. The fact I have written a complaint, and replied to 3 emails detailing I’m not the person and they are still incompetent enough to not change anything, keep sending me “we haven’t heard from you” messages. Not even signed up with them and their service is terrible. Not even sure if people read the emails or complaints they get because if they did this wouldn’t be an issue I am still dealing with. They have terrible customer service. I can’t even imagine the person who is supposed to be receiving these emails that I am getting is feeling. 0/10 do not recommend. They are terrible.

Constantly overcharged me over 2 years but not so much that I'd notice. Once I did they denied responsibilty & told me to take it up with my bank. This was after having me deal with their Indian call centre for a week before someone from the Australian office decided to call me. For the last few months before EVERY call I've been played a message that "after G3 closure this phone will not likely be able to make calls, even emergency calls...." I have a brand new phone but I wonder how many not so tech savvy people went out to buy a new phone when they didn't have to? They argued that with enough online research anyone can find this out, despite the message continuing to play with EVERY phone call. How many oldies are going to spend an hour using Google to research phones? None, they just order a new phone from their carrier. Oh and Jan 1st my number was disconnected because I sent a batch Happy New Year text which they, without calling to confirm, believed MUST have been business use on a personal package. Had to use my NBN to email BELONG, backwards & forward to get it fixed because I couldn't call them & they couldn't call me because as I said, they'd disconnected my number. Turns out a family member had been trying to call me most of the morning because they (a teenager) found themselves in a distressing situation that they wanted their uncle, rather than a parent, to get them away from. Carbon neutral doesn't mean you can be disgraceful in every other regard. I will enjoy tomorrow's call to consumer affairs.

I wish I could give belong a -5 star rating. They are the most useless company ever!! If you want to pull your mobile number from a different provider use a different company as they can’t do that. They can’t do the simplest of tasks including a verification code that actually works, customer service is subpar, all they do is say I can’t do that. They don’t listen, they talk over you, they don’t complete the task. Worst company EVER!!!

Rude staff, terrible connection. Will take money out of your account after you've laid up the month.
Spotty connection.

Can't send picture messages or MMS gifs YouTube is blurry low data speeds.

I'm using belong for the last 2 months and the data speed has been terrible. I'm on a $55 per month plan with speed capped at 250. But I have never hit those speed. I know that you don't get the full speed but I am not even close. Last couple days of speed test result is 10Mbps, small "b" and I work in Sydney CBD with full 5 bars and 5G on my iPhone 12Pro. And don't use Ookla speed test as that just gives good results no matter what, Used the other speed test apps. Called them twice in 2 months and as soon as I call them a couple minutes later, I'm hitting full speeds. This is my last week them I'm switching to JB HiFi Telstra option for full Telstra coverage.

I upgraded from $65 per month to $80 per month 3 weeks ago. I’m still waiting to be upgraded even though I’ve received a bill for $80. I’ve tried calling with a waiting time of over 40 minutes. When I did get through I was on the phone for just under 2 hours trying all the suggestions to no avail. I was told instead of being guided by staff from India I would get a call from the Australian centre within 24 hours it’s been 3 days and still nothing from them!im sitting here in the phone listening to their crappie music it’s been over 3/4 of an hour.
May 22 it has been a month and I am still in the same position Belong send me as many emails stating they tried phoning me but no response. This is a TOTAL LIE! I carry my phone with me at all times and I have received NO MISSED CALLS!
I am looking for a new wifi provider this mob are less than 1 star.

I have to say I am impressed Belong! After a bumpy start to our connections, today I called them to discuss a payment assistance plan. Due to unforeseen circumstances, we weren't able to keep up with our monthly debit. So I put in a online enquiry, they gave me a call the next day and credited my account at no hesitation once they knew why i wasnt able to keep up and organised assistance for us for our future payments. Our internet has been great, no issues with speed and with 5 gamers, aswell as streaming ect they're happy with the results compared to our last company connections we had. A huge thank you to the friendly guy I spoke to on the phone today, you have helped a family during a crazy time in our life. You are a legend.

Belong is great at the beginning but once they have you they will tell you you are running out of data. I should have left over data to rollover but now it seems I will always use 50% at the same date and apparently run out a couple of days before the renew date lately so they want me to buy more data. At the beginning I had plenty and what was left should rollover. My phone data usage doesnt lie. I am missing big data. Belong do you have a scam running here?

All week my internet with Belong has been dropping off and today calling the Call Center was not helpful. Nikita the attendant could not find the account and when she found it, she said I could not do anything as I was not the 1st in the account registration.

Have been with belong for nearly 2 years . Haven't had a problem with them . Today they helped me out after I couldn't pay my bills due to a sensitive personal issue . They were absolutely brilliant , sympathetic and helpful . Would recommend them .

Truely one of the most confounding and utterly baffling service providers out there, I moved a month ago and they’ve been unable to connect my internet due to sheer incompetence, even after providing them with all of the correct details, they even managed to disconnect my neighbours internet in the process

Use anyone else, amazing that they’re not closed down by a ombudsman due to sheer negligence

Edit:

Belong contacted me in the follow up to this with a truely pathetic response and absolutely abysmal service confirming they absolutely do not communicate between teams, have zero customer service and zero technical ability, absolutely trash service

Worst broadband company ever. I tried for someone to come check my nbn because it was working very poorly, and it was impossible. I had to suspend the services.

joined belong NBN as my other provider kept dropping out. This service was just rubbish!! I had to call them and ask when It was going to be connected the communication was terrible!!! I rang mate communicate and was connected that day. Don’t use Belong they sux…

Got a starter pack $45 to use for 30 days. I contacted them to cancel my service and they said I canceled too late which is fair enough. They advised I must cancel before the 12th of next month so i dont get charged for the next month. I Canceled my service on 10th. Then got charged on the 12th. Spoke to someone via online chat. Advise me billing date is 10th so I got charged again.
Was given incorrect information and now they've taken more money. Didn't even try to acknowledge their fault and said they can't do much. Whats worse is during the 2 months. Reception was horrible being telstra. Barely any signal.
Worse online system to work with.

DO NOT USE THIS SERVICE.