Belvoir&Co Reviews 

856
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers had a great experience with this company. People frequently mention that the frames feel premium, sturdy, and exceptionally comfortable to wear every single day while providing crystal-clear vision. Consumers also love the trendy, stylish designs and appreciate the impressively fast shipping times that allow them to receive their new purchases without any unnecessary waiting. Some reviewers were not happy with the customer service team, mentioning slow responses, rude attitudes, or unhelpful replies when dealing with inquiries. Additionally, a few people experienced unexpected delivery delays or high extra charges for import duties that ultimately made the overall ordering process quite frustrating for them.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the glasses are beautiful, stylish, and of high... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the frames feel sturdy and comfortable.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a wide split in opinions.... See more

Order

Users describe ambiguous interactions with order experiences, as feedback is sharply divided. While some... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers reported prompt and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received the package. Quality is super cool. Packing also pretty good! But the delivery time took so long!. I hope they should change the delivery company or take some actions about it. How ever I'm... See more

Rated 5 out of 5 stars

Ordered my first pair from Belvoir about 3 weeks ago after seeing them pop up everywhere, and I'm genuinely impressed. The frames feel solid. I'm not exactly gentle with my glasses and these have su... See more

Rated 5 out of 5 stars

My first order was the Willow Blue with Silver Frame - fitted perfectly and you can tell it’s of high end quality unlike other retail brands. My most recent order was the Willow Tea with Silver... See more

Rated 5 out of 5 stars

I’m really impressed with Belvoir & Co glasses. The quality is outstanding, you can immediately tell they’ve used the best materials, and the lenses are incredibly clear. They feel premium and com... See more


3.8

Great

TrustScore 4 out of 5

856 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(856)

136 reviews in the last 12 months

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Rated 1 out of 5 stars

I'll give this less than one star if I…

I'll give this less than one star if I could. The absolute unprofessionalism from the owner himself has now made me never want to buy another pair again. I complained about the UV protection in the mabel transition sunglasses and with another pair that I bought. He started ranting on about Christiano Ronaldo wearing them which credits the glasses. I tried to make him understand that one person doesnt change the veiws of many regardless if he is famous or not. He then sent me a message saying 'here's proof mr wannabe rapper' showing off Ronaldos posts about his terrible glasses. Im an aspiring and paid musician that produces, sound engineers and im also a pianist. I do not expect disrespect from someone who owns a company to treat me this way. I would stay well away from belvior because they use really cheap products. They used to be £29.99 a pair and now because he has let Ronaldos team gas him up, he's shot the prices up to £80 for the same cheaply produced pair. Also you will only post sections of the argument that favour what you are saying which takes everything out of context. Will you admit to sending me an unsolicited message starting with 'here's proof ronaldo wears them you wannabe rapper. How do you think you're a rapper with a name like Farrell 🤣🤣🤣' which is my Irish name. Lastly, im mixed race caribbean and not once called you a n word. Just like a lot of black people we use this word in expression and to establish neutral ground between each other. You clearly wouldn't understand. However, I have contacted the police in regards to this matter. You can forward everything to them. Lastly, you sent me a screenshot of myself followed by, and quote, just reminder we have all your details. You then proceeded to post my full government name you found out of your system, which is against the data protection act 2018, all over your business page and then continued to release further personal information on a public page about my children. I hope to god trustpilot allows us to post the conversation as it will truly show how you deal with situations within a business you own Deklan Vines.

8 July 2026
Unprompted review
Belvoir&Co logo

Reply from Belvoir&Co

Adam,

Thanks for leaving the review - However, please do not attempt to play the victim when you have stated the following insults regarding family members and also provided voice notes with threats.

You stated Ronaldo wore them, we provided you with proof as per your request - Not once did you raise any concern about your Mabel Transitions or did i state Ronaldo wearing them credits our brand.

Furthermore, you then quoted "post your name. On everything it aint gunna work out for you" - This is deemed a threat and screenshotted into a PDF file.

Secondly you decided to insult my mom by telling me "your moms thick. I know because i hit it from the back" - Again an insult trying to affect me but luckily didn't.

You then continued to state "white pu55y aint my thing tho. Had to let her go... Is your nan dead?"

I responded yes, no insult will hurt and you stated "good" implying that it's a good thing she's dead.

Finally, after mistakenly believing a member of our team was the owner of the business, you directed a racist slur towards him by referring to them using the "N-word". There is no justification for racist or abusive language towards any member of our staff, regardless of the circumstances, and this communication has also been retained.

Regardless of being a business or not - If you're going to threat, expect it to be defended our end - Screenshots and voice recordings do NOT lie. As already advised, all proof is ready and waiting should anything happen.

Now quoting your claims that we used to be £29.99 a pair but shot the prices up because of Ronaldo. Google is free, Ronaldo's been wearing Belvoir&Co since around 2018 - Our prices have never been £29.99 unless we produce a sale (the period you purchased your order). So if you want to come with a narrative, please at least let it be factual.

If Trustpilot would allow to, i'd happily upload all screenshot of the conversation where you've made these threats and i've responded.

Rated 5 out of 5 stars

Great quality

Fast delivery, quality is immaculate, from the glasses all the way to the cloth and holder, had all sorts of high end shades over time but these definitely come out top

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Extremely underwhelming would not…

Extremely underwhelming would not recommend at all. Was excited to purchase sunglasses in a different style like the colour and design. However as it first came it was flimsy I decided to ignore this. After a bit of water it kept falling of my face . Tried contacting them on instagram but it was the worst customer service I received careless and came off as rude. Fast forward to now then I simply tried to adjust them and it snapped , quality is terrible can’t believe I spent £75 on this.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and great value

Excellent quality and great value! I ordered three pairs of glasses and I'm genuinely impressed. The quality exceeded my expectations, the frames feel sturdy and comfortable, and they look fantastic. For the price, you simply can't beat the value. Fast delivery and a smooth experience from start to finish. Highly recommended! ⭐⭐⭐⭐⭐

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality and customer service

These glasses have amazing quality great designs. My first pair wasnt correct, they worked it out fast no hassle and fixed my problem without hesitation. I'll definitely order again you cant beat the price for the quality.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Amazing product will be getting another pair very soon for a wedding to match my suit glasses are insane thank you guys

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and fast process

Easy and fast process, ordered prescription glasses and received within 7 days. Service is always great, highly recommend

17 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 pairs of glasses

I ordered 2 pairs of glasses, one was prescription glasses I am long sighted so cannot see close up it's blurry, so my son ordered from these guys and his prescription was fine, mine on the other hand was not , I received them but could not see so sent them back and they refused to accept replacement!!!! Horrible service don't bother !!! I returned my items not for a refund but to correct my vision glasses , just received an email saying my return was rejected, and I didn't even ask for a refund !!!!

22 May 2026
Unprompted review
Belvoir&Co logo

Reply from Belvoir&Co

Hi Noreen,

I do feel your review is unfair, particularly regarding the comments about our service, as we have simply provided an outcome based on the details of your order.

Your order was placed for **single vision lenses**, whereas the prescription you later supplied is for **bifocal lenses**. As a result, we fulfilled the order exactly as it was placed and paid for.

For this reason, we are unable to replace lenses that have been manufactured correctly in accordance with the original order. We have completed the product as requested, and our decision is based solely on the order specifications rather than the prescription provided afterwards.

Rated 1 out of 5 stars

Where is my Refund

Where is my Refund

23 April 2026
Unprompted review
Belvoir&Co logo

Reply from Belvoir&Co

As per our reply on your last review - The funds were refunded via PayPal already.

The return was enforced by PayPal, so it's your responsibility to cover these costs as we would not want return of faulty product.

Rated 5 out of 5 stars

Amazing pair for the Mabel sunglasses

Amazing pair for the Mabel sunglasses. Got exactly what I envisioned when making the purchase. A lot of compliments as they work in both scenarios. Daily or occasionally. Got another pair for free and that’s made my choice selection even better to match my attire

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 pairs of rimless…

I have purchased 2 pairs of rimless shades for my music Video and Event and they did kot disappoint. I got a discount in the June sale too. Packaging is 10/10, Quick delivery and packaging is top tier. The shades are luxurious and I only ever wear Gucci sunglasses usually. I would recommend to anyone hesitant especially UK residents. No problems with delivery whatsoever and items had no damages.

13 June 2026
Unprompted review

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