Niccole was so great helping me with getting my new car insurance coverage. She’s very personable and will do, and did, everything in her power to optimize my coverage and also lower my cost. She knoc... See more
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Review summary
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Reviews shaping this summary
I have nothing but good things to say about my experience. This was my first time calling and it was absolutely refreshing to speak with Heavenly. She was very pleasant, professional, and knowledgeab... See more
Our representative Keith Mccloud was amazing at getting a great and reasonable insurance policy with a great company! We are very happy with his service and our results. Thanks so much Keith!
Brien O'Brien was extremely helpful especially when my toddler decided to delete a vehicle off my policy. Conveniently my renewal was coming up and he went ahead and shopped around to get me a lower r... See more
Company replied
Company details
Written by the company
BenefitHub is the leading cloud-based marketplace and platform for discounts & perks and is fully customisable to meet the unique needs of organisations. Trusted by five of the top ten largest employers in the US, BenefitHub is deployed across more than 15,000 client organisations globally, serving over 14 million members. Through BenefitHub, members gain exclusive access to a diverse range of discounts, benefits, and perks, including millions of discounted event tickets, local deals and restaurant offerings. The marketplace includes over 300,000 vendor partnerships who enjoy privileged access to, and who connect with, our exclusive network of millions of engaged members.
Contact info
United States
- customercare@benefithub.com
- www.benefithub.com
4.7
Excellent
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Brian Obrian was very informed
Brian Obrian was very informed, professional, and kind. I truly appreciate his help in identifying a new auto insurance company that will save me a little money for the same coverage.
20 May 2026
Reply from BenefitHub
Thank you for taking the time to provide your feedback—we appreciate it!
I have a Benefithub website
I have a Benefithub website, and it was a bad investment. No sales, no support, no business - nothing. I've emailed Cameron Anderson, account manager at Benefithub, at least 6 times within one week (with the same email to cancel my benefithub website and refund payment), and still no response. This is an example of the poor customer service you will receive. It is just not worth it.
17 May 2026
Unprompted review
Reply from BenefitHub
We’re sorry to hear about your bad experience. Request you to share more information on this. We’d really like the opportunity to look into this and support you. Please send the below details to customercare@benefithub.com.
Full Name:
Email Address:
Issue Summary:
Horrible experience
Horrible experience. BUYER BEWARE! RUN! I am an actual customer. I do not think the other reviews are actual customers. Poor customer service on every level. I've had a BenefitHUB portal for 3 years.
12 May 2026
Unprompted review
Reply from BenefitHub
We’re sorry to hear about your bad experience. Request you to share more information on the issue so that we can investigate further, as your post doesn’t mention which supplier was involved. We’d really like the opportunity to look into this and support you. Please send the below details to customercare@benefithub.com.
Full Name:
Email Address:
Supplier name:
Issue Summary:
The service that Brien O'Brien provided…
The service that Brien O'Brien provided was awesome. He was very thorough in explaining the different option and very patient. Brien showed how professional he was in provided service today.
14 May 2026
Reply from BenefitHub
Thanks for sharing!
Reply from BenefitHub
Thanks for sharing your feedback, Shelby!
The kind and patient gentleman Carlos…
The kind and patient gentleman Carlos assisted me with helping lower my insurance by $50 all while keeping my full coverage and adding on a few new benefits. His patience outweighed any rep I’ve ever worked with from any company with a magnitude that is unmeasurable. If he is even the slightest glimpse of the customer service that is provided by your company I will gladly spread the word to all friends, family, colleagues, and neighbors. Thanks again Carlos!!! This man deserves a raise!!
12 May 2026
Unprompted review
Reply from BenefitHub
Thanks for sharing your feedback, Tyler!
Happy in NJ
To whom this may concern, Thanks to Alora for being sooooooo very knowledgeable regarding my trip to Paris.
Alora explained in detail the different seats and the additional cost if need be. I am going to request Alora for my next voyage to Dubai and other countries.
What makes her an excellent Customer Service Rep? She has excellent listening skills-she's very patient-she is very knowledgeable and she ensures that I understand step by step regarding the seating arrangements.
Many thanks and KUDOS to Alora. I am very happy I was next in line for Alora. YEAH!!!!!!!
3 May 2026
Unprompted review
Reply from BenefitHub
Thank you for taking the time to share your feedback, Jo-Ann!
Brien’s customer service was top notch…
Brien’s customer service was top notch and he was able to get me the best price possible and even saved me more money than I expected!
8 May 2026
Reply from BenefitHub
Thank you for taking the time to share your feedback, Robert!
Brien O'Brien was great
Brien O'Brien was great! He made sure to review all the available options for renewing my insurance policy to make sure I got the best deal.
We were able to narrow down a list of options which I could take and also made sure I understood all the discounts I could get.
I was very impressed with how thorough and easy the process was.
8 May 2026
Reply from BenefitHub
Thanks for sharing, Scott!
Insurance renewal, excellent staff
Brien was so polite, informative, attentive and supportive. I am very satisfied with my insurance, and moreover, for receiving such guidance for the selection of a proper policy. I appreciate the service!! Excellent
7 May 2026
Reply from BenefitHub
It's wonderful to hear that you had such a positive experience. Thank you for taking the time to share.
Do Not Purchase tickets for a sporting event…
Purchased tickets for a sporting event and was sent to a 3rd party. Without knowing I was being way overcharged, they were not authorized to sell these tickets. They would not refund my money and in fact they were very rude about it.
5 May 2026
Unprompted review
Reply from BenefitHub
I’m sorry to hear you’ve had a poor experience. We’ve requested some more information from you so that we can investigate, as we don’t know which supplier this is from your post. We’d love to investigate and support you so please reply to us, or email customercare@benefithub.com
Brien O’Brien was very helpful
Brien O’Brien was very helpful, prompt and attentive on finding a policy that works great for me! Thank you!
6 May 2026
Reply from BenefitHub
Thanks for sharing!
Brien O’Brien was very helpful
Brien O’Brien was very helpful, professional and engaging. It was an effortless experience and he saved me over $100 on my auto insurance! Very glad that I gave him a shot!
6 May 2026
Reply from BenefitHub
Great to hear, Dan!
Thank you!
Brien O'Brien was very helpful in assisting me with finding new insurance. He was patient and explained everything clearly and in detail.
6 May 2026
Reply from BenefitHub
Wonderful to hear, Jancy!
Excellent Customer Experience
I had the pleasure to work with Brien O'Brien he was pleasant, personable and answered all my questions. I am confident he had my best interest in mind. I did not feel like just another sale to him. I enjoyed my experience with him on my car insurance, so I decided to cancel my current renter's policy and bundle with him as well through Progressive.
1 May 2026
Reply from BenefitHub
Thank you so much for providing this thoughtful feedback, Tammy! We'll be sure to pass along the message to Brien.
Reply from BenefitHub
Thanks for sharing, Paul!
Reply from BenefitHub
Wonderful to hear!
My benefithub agent Brien Obrien did an…
My benefithub agent Brien Obrien did an excellent job of helping me navigate some policy questions and followed through by shopping around and getting me setup with a great new policy/plan!
27 April 2026
Reply from BenefitHub
Great to hear, Shawn! Thanks for sharing.
Amazing service and lowered prices!
Brien was awesome and always joyful to save money!
23 April 2026
Reply from BenefitHub
It is, isn't it? Thanks for sharing!
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