Ben & Jerry's Reviews 

2,249
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were unhappy with their experience overall. Many customers found the ice cream to be overpriced and of cheap quality, often noting a decline in taste and texture. People reported that the product no longer tasted good, with some even describing it as disgusting or having a chemical taste. Several reviewers mentioned having to throw away entire cartons due to the unpleasant quality. Some people were dissatisfied with the changes in recipes, particularly for vegan options, which led to issues for those with dietary restrictions like coeliac disease. Additionally, a few customers reported finding foreign objects in their ice cream, which they found completely unacceptable. However, some customers also noted that certain flavors, especially those on sale, were delicious and provided a satisfying experience.

What people talk about most

Product

People report negative experiences with product, citing issues with artificial and overly sweet flavors, as... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Price

Customers consistently express dissatisfaction with the price, often finding the product overpriced,... See more

Value for money

Customers had negative experiences with value for money, with many feeling that the price was too high for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Overpriced and cheap quality ice cream...now they are plastering on social media to email your MP's regarding illegal immigrants in hotels? Won't be buying ever again Stick to making awful ice cream... See more

Rated 1 out of 5 stars

Ben and Jerrys used to be my favourite ice cream brand, however I have been so dissapointed recently, the worst was the last pint I bought, Chocolate Brownie, was awful, it was not that the brownies i... See more

Rated 1 out of 5 stars

I used to LOVE Ben & Jerry's vegan ice cream, which used to be made with almond milk and other more natural ingredients. Now they've changed the recipe apparently. I've just had it for the first tim... See more

Rated 1 out of 5 stars

I found a dead baby possum in the cup of my ben and jerry's ice cream; this is completely unacceptable, and I will be calling the manager and reporting this incident to the police. I did not think I w... See more


Company details

  1. Food products supplier

Information provided by various external sources

Official site for Ben & Jerry's super premium ice cream, light ice cream, sorbet, frozen yogurt and novelties. Find flavor listings and nutrition facts for products, get franchise info, or use the shops locator to find Ben & Jerry's Scoop Shops.


Contact info

2.1

Poor

TrustScore 2 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(2,249)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I want to encourage consumers to take a…

I want to encourage consumers to take a look at the list of ingredients in Ben and Jerry's ice cream. Carageenan? Look that one up. Where in the grocery store do I find this ingredient--NO WHERE! It causes inflammation and when I make homemade ice cream I certainly don't put this in. Guar Gum? Sign me up for that too, NOT!! I wouldn't ever eat this crap and read your labels people!!!!

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Commie cream sucks

Taste like feces mixed with a hint of hypocrisy topped with communism. Feel free to search you local creamery for good quality American made ice cream, nothing taste as good as the truth , fyi all nations of the world once belonged to tribes or other civilizations , i know that pesky truth dosent help your woke cause but it is what it is , ps the earths climate has constantly changed over billions of years to (climate change is all a lie)

4 July 2023
Unprompted review
Rated 1 out of 5 stars

New brand of ice cream called

New brand of ice cream called, "Take it or Leave it" and the winner is "leave it" meaning leave all the Ben and Jerry's unpurchased, uneaten, and unused. Give it back to Ben and Jerry's. Since Ben and Jerry's is worried about "taking" land, I will no longer "take" any Ben and Jerry's home with me. And who do you think should give up their land? Your company? Or the consumers down the street buying your ice cream? Yup, definitely leaving this brand behind.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

Woke lunatics

Go unwoke and stay out of politics.
Your wokeness offends half the country who would have consumed your products had you just remained silent. I suppose your ESG Score is more important than your bottom line.
Cold day in hell before I ever purchase your products again.
SAD

5 July 2023
Unprompted review
Rated 1 out of 5 stars

Reply to your July 4th message

Reply to your July 4th message. I here after we had some of what was one of my favorite ice creams Cherry Garcia, but not any longer and after hearing about your message and to simply put it, go woke go broke. I believe American will demonstrate this to you the same as Disney and Bud Lite.

So, so long losers. l hope this company now literally disappears.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

Good ice cream

Good ice cream. Bad activism! Close the doors Ben and Jerry’s! Your non inclusive, anti American stance on Independence Day reeks of unthankfulness for the sacrifice those that fought gave you! Shame on you! Reviewers look at the names on the reviews and you will see why the corporation is bent on being expelled from the USA!

4 July 2023
Unprompted review
Rated 3 out of 5 stars

Sunny Home Honey disappointment

The new Ben and Jerry’s icecream called Sunny Home Honey was such a dissapointment. Rather than having a fresh lemony flavour somewhat similar to lemon meringue, it tastes like lemon and honey cough mixture.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

Nasty, divisive company

I wish this company would focus more on its products (let's face it, there's alot of improvement to be made!) and leave the politics to our democratically-elected individuals and the electorate. I'll not be buying from this company again.

30 May 2023
Unprompted review
Rated 1 out of 5 stars

The worst ice cream made

The worst ice cream made. The health damage this inferior product has caused us incalculable

Avoid Ben and Jerry's at all cost!

1 April 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look