Your sales lady was extremely helpful as myself and my wife are both disabled and the lady was so patient and helpful. Your delivery men were also very helpful by phoning us before they arrived and... See more
Company replied
Location
Switch locationKittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michelle was super helpful from meeting to sale. Helping us find the perfect mattress for my ongoing back issues.
We were given time to browse without feeling pressured into buying. We were told about the special offers and left to choose our bed before we then approached staff for further info. It was a relaxe... See more
Company replied
From the moment we entered the store Kadri was polite helpful & very knowledgeable. No pressurised sales just genuinely seeking best bed for our needs & price range. The delivery team were excellent... See more
Company replied
Company details
About Bensons For Beds - Aberdeen Kittybrewster Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire, United Kingdom
4.8
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and approachable staff
10 May 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you! 😊 We’re really glad you found the team friendly and approachable—creating a welcoming experience is so important to us. We really appreciate your feedback! ⭐
The young gentleman in your Bradford…
The young gentleman in your Bradford Forster Square shop was polite, respectful and very helpful I think his name is Ibrahim, the delivery guys Elliot and Simon were also very respectful of our property and removed their shoes on entering very polite and courteous all in all a very good service.
9 May 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that the team member at our Bradford Forster Square location was so helpful and respectful. It's also great to know that the delivery team were courteous and respectful of your property. We appreciate your feedback!
Team Bensons
Delighted customer
Very delighted customer and Annelise was very helpful in making my decision. She sorted everything out through the phone and saved me a trip to the shop on a very busy day. Thank you!
4 May 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're delighted to hear you're a satisfied customer! It's great that our team member was so helpful and saved you a trip to the store. Thank you for your positive feedback!
Team Bensons
I had a very friendly advisor who put…
I had a very friendly advisor who put no pressure on me to make a sale. I was also directed to the machine to help analyse the best mattress for me which was very helpful.
26 April 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you! 😊 We’re so pleased you felt comfortable with no pressure and found the mattress analysis machine helpful—it’s great to hear it made choosing the right mattress easier for you. Enjoy your purchase,
Megan | Customer Care Specialist✨
Great quality beds
I have visited the store in Aberdeen-Scotland. Michelle in the store was very helpful and the delivery team, Phil and other gent were fantastic. My bed is great quality and I will definitely return. I highly recommend Bensons for Beds. Thank you.
12 April 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your kind words! We are thrilled to hear that Michelle, Phil, and the rest of our team made your experience at our store in Aberdeen a great one. We pride ourselves on providing top-quality products and exceptional service. We look forward to seeing you again at Bensons for Beds!
I went to your kittybrewster shop and…
I went to your kittybrewster shop and met with Daisy who was really happy and extremely helpful and great at her job she helped me choose a mattress that was in my budget and also good for my back then she told me about the refurbished mattress I did not feal pressure to buy
7 April 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for the fantastic review! We are so glad Daisy was able to provide you with excellent customer service and help you find the perfect mattress for your budget and back. We take pride in offering high-quality products and a pressure-free shopping experience. Thanks for choosing our Kittybrewster shop! 😸🌟 #happyshopping #greatcustomerservice
Brilliant service…(Daisy-Kittybrewster)
Brilliant service…(Daisy- Kittybrewster) Very knowledgeable, Friendly staff, Excellent offer. We are happy. Broad mattress selection, sofa 3 seater -valuable price.
5 March 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're delighted to hear about the brilliant service you received! It's great to know our staff's knowledge and friendliness, along with the excellent offers, made you happy. We appreciate your feedback!
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you! 😊 We’re pleased to hear you found a good choice, a good‑quality mattress, and had a positive experience with the delivery team. We really appreciate your feedback,
Megan | Customer Care Specialist🛌
We were greeted warmly by your sales assistant
We were greeted warmly by your sales assistant, Kadri. She explained how sleeppro analysis might give us guidance as to the mattresses best suited to us. We found this useful. She gave us plenty of time to try all the options and put no pressure on us to purchase on that occasion.
25 March 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for the wonderful feedback Marianne! We’re so glad Kadri made you feel welcome and that the Sleeppro analysis helped guide your choices. It’s great to hear you had plenty of time to try everything with no pressure. We really appreciate your kind words,
Megan | Customer Care Specialist💜
Good service
10 March 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for review, we appreciate it
Team Bensons - Jessica
Staff member was fantastic
7 March 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Douglas,
We appreciate your feedback! We are so pleased to hear that our staff member provided you with a fantastic experience.
Thank you for your positive review - Lauryn at Customer Care.
Excellent Experience.
The service provided was excellent. The sales person was very professional and highly instrumental for my persuasion to buy the bed. She was just excellent.
21 February 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you so much for your wonderful feedback! We’re thrilled to hear the service was excellent and that our salesperson supported you so professionally. We’ll be sure to pass on your kind words—she’ll be delighted!
Megan at Customer Care😊
Excellent customer service salesperson…
Excellent customer service salesperson very knowledgeable and helpful
17 February 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that our salesperson was knowledgeable and helpful, providing you with excellent customer service. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate your positive feedback thank you!
Really helpful sales person
Really helpful sales person. Knowledgeable and gave us various options. No complaints at all.
5 February 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate you sharing your experience! We're so happy to hear that our sales person was helpful, knowledgeable, and gave you options.
This place is a total rip off thay say…
This place is a total rip off thay say you can take stuff back if your not happy with it but thay dont tel you that you dont get your money back thay have done my parents out of £400 as thay took something back this is not good thay are pensinors aswell . DONT BUY ANAYTHING FOR THIS PLACE RIP OFF THAT THAY ARE SHOULD BE A SHAMED STAY AWAY
1 February 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Hello Debbie
I am really sorry to hear about your parents’ experience — that’s certainly not how we want anyone to feel. We’d like to look into what happened regarding the return and make sure everything has been handled correctly in line with our returns policy.
We really appreciate the feedback and will review this with our internal team.
Thank you again for your feedback,
Megan at Customer Care
Excellent mattress buying experience😊
Very friendly and knowledgeable staff and very happy with the process to choose a new mattress and pillows.
Highly recommend. 😊
29 January 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're delighted our staff were friendly and knowledgeable, making your mattress and pillow selection process enjoyable. Thank you for your recommendation,
Megan at Customer Care
Excellent & pleasant .…
Both in the store and the delivery service were excellent . Daisy in store was excellent and allowed us to try different beds no rush 5stars for her service .
The delivery drivers were excellent
too .Pleasant and tidy up when finished .5stars to them both.
29 January 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that you received excellent service both in our store and with the delivery. It's great to know that our team member provided you with a no-rush experience while trying different beds, and that our delivery team was pleasant and tidy.
We truly appreciate your feedback.
Megan at Customer Care
Would recommend
Staff in store were amazing no pressure to purchase. When we were ready we were taken care of in a professional manner and everything was explained on what happened next. Delivery guys were also excellent and placed mattress in room and explained how to unpack the mattress safely.
23 January 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that our staff provided an amazing, no-pressure experience in store. We're also glad the delivery team was excellent and explained the unpacking process. Thank you for your positive feedback.
Went in to get a mattress and was shown…
Went in to get a mattress and was shown the one's I liked and I tried out the bed machine which was great service was excellent
23 January 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so glad you enjoyed your mattress selection experience and that the bed machine and our service were excellent! Thank you for sharing your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.