Your sales lady was extremely helpful as myself and my wife are both disabled and the lady was so patient and helpful. Your delivery men were also very helpful by phoning us before they arrived and... See more
Company replied
Location
Switch locationKittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire, GB
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See what reviewers are saying
Michelle was super helpful from meeting to sale. Helping us find the perfect mattress for my ongoing back issues.
We were given time to browse without feeling pressured into buying. We were told about the special offers and left to choose our bed before we then approached staff for further info. It was a relaxe... See more
Company replied
From the moment we entered the store Kadri was polite helpful & very knowledgeable. No pressurised sales just genuinely seeking best bed for our needs & price range. The delivery team were excellent... See more
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Company details
About Bensons For Beds - Aberdeen Kittybrewster Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire, United Kingdom
4.8
Excellent
125 reviews
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Wonderful staff, wonderful experience.
Wayne was super helpful with our purchase and, I must say, he has such a pleasant personality.
Also, there were various options with prices that you would not need to break the bank for.
18 January 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate you taking the time to share your positive experience! We're happy to hear that our team member was helpful with your purchase and that you found affordable options.
Great service
Was greeted by Scott and couldn’t have asked for a better advisor. Scott helped us choose the bed and mattress and went an extra mile ensuring we were satisfied with the services. Daisy was very helpful and friendly, made the whole process very easy. Both are great asset to Bensons.
10 January 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We’re thrilled to hear Scott and Daisy made your experience so positive and went the extra mile to help you find the perfect bed and mattress. They’ll be delighted to receive your kind words! Thank you for your positive review – Lauryn at Customer Care 💜
Mr Wayne is a great sales man!!!
Mr Wayne is a great sales man. Funny and pleasing character.
12 January 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We’re so glad Wayne made your experience enjoyable with his helpfulness and great character – sounds like a fantastic visit! 💜 Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We really appreciate your feedback! Friendly service is what we aim for every time.
Until next time, take care,
Megan at Customer Care!
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for the 5 stars Wayne! We’re so glad you had an amazing experience – that’s exactly what we aim for!
We hope to welcome you back soon!
Megan at Customer Care
Friendly and informative
The salesman was very patient and informative. This put us at ease and felt that we had made the right decision without being pressured to do so. Over all a great service.
26 December 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your feedback Mr Bruce! We’re so pleased our salesperson’s patience and knowledge helped you feel confident and comfortable with your decision. Great to hear you enjoyed the overall experience!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
I had a wonderful experience at Bensons…
I had a wonderful experience at Bensons for Beds. This was the first time purchasing a mattress for myself and I had no idea where to start. The salesperson who helped me, Scott, was amazing! He showed me mattresses that suited my exact comfort and budget needs. I walked away feeling incredibly satisfied and grateful for my purchase. Thank you Scott for your help!
30 December 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear about your wonderful experience purchasing a mattress. It's great to know that our salesperson was amazing and showed you mattresses that suited your comfort and budget needs. Thank you for your positive review – Lauryn at Customer Care 💜
Great choice with very friendly helpful…
Great choice with very friendly helpful staff
30 December 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We’re so glad you found plenty of choice and friendly, helpful service – that’s what we love to hear! Thank you for your positive review – Lauryn at Customer Care 💜
Tempur memory foam mattress
Nina took very good care of me and assured me everything was processed and ready to go. She went out of her way to make sure I got the best deal possible! Highly recommend!
26 December 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for sharing your experience! We’re delighted to hear Nina went above and beyond to ensure everything was processed smoothly and that you received the best deal. Thank you for your positive review – Lauryn at Customer Care 💜
Staff had time and patience to explain…
Staff had time and patience to explain the item that one is planning to purchace
3 December 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate you sharing your feedback. We are happy to hear that our staff had the time and patience to explain the item to you!
– Thank you, Jess- Team Bensons
Purchasing matrass
Staff approached and identified our needs,then she explained our options and left us to browse.When we selected our choice from a great selection of matrasses she was extremely helpful
3 December 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that our staff identified your needs and explained your options. We're also glad you found our selection helpful. Thank you for your feedback. Michael @ Team Bensons
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that you found our team member to be attentive. We appreciate your positive feedback very much.
– Thank you, Jess- Team Bensons
Daisy who served us was really helpful
Daisy who served us was really helpful. She showed us lots of beds and mattresses, explaining all about them. She didn’t rush us into buying but left us to browse and decide what suited us best. She was really helpful and patient.
27 November 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that you found our team member helpful during your visit. We appreciate your positive feedback regarding the assistance and the browsing experience you had in selecting the right bed and mattress for your needs.
Friendly staff & well informed
Friendly staff, well informed of the product and how to maintain it and get the best value, didn't feel under pressure to buy, enjoyable experience.
29 November 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're glad you enjoyed your experience. It's great to hear that our team was friendly, helpful, and provided a no-pressure environment. We appreciate your feedback!
Helpful service
Kadri was extremely helpful and knowledgeable. She found a mattress for me which was affordable and good quality.
19 November 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that you received such helpful and knowledgeable assistance! It's great that we could find you an affordable, quality mattress.
Sleep well,
Megan at Customer Care
The workers are good in help in…
The workers are good in help in explaining what will be best in the bed softness for my back which is sensitive
13 November 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that our workers helped explain the best bed softness for your sensitive back. We appreciate you taking the time to share your positive experience!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thanks so much for your review! We're thrilled to hear you received great and good service — that’s exactly what we aim for. We appreciate your support and hope to see you again soon!
Kind regards,
Megan
Customer Care Team
The service was excellent from…
The service was excellent from beginning to end. From looking at what bed we needed and ordering it.
Then the men that came to assemble it were polite and very organised. Got the job done in quick time. They cleaned up afterwards and took all the excess rubbish away. Very professional
20 October 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate you sharing your positive experience! We're happy to hear that you found the service excellent from start to finish. Hope to see you again in the future, Megan at Customer Care
Aftersales service rubbish
Sale and delivery fine but on constructing bed (we didn't pay £95 for something we can do ourselves!) we found 2 vital parts missing which stabilised base so couldn't safely use bed. Customer service adamant they were 'replacement' parts required and couldn't deliver for at least 7 days! After sleeping on an airbed for 5 nights we had been sooooo looking forward to a proper bed! Even speaking to shop next day didn't help as 'nothing to do with them but suppliers' and won't give me details of supplier to chase myself.
8 October 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We regret to hear about the missing parts and the delay you experienced. We know how frustrating it is when you can't use your new bed right away, especially after sleeping on an airbed. We'll look into this issue internally to prevent this from happening again. Thank you for your feedback,
Megan at Customer Care
Delivery very expensive and almost 3…
Delivery very expensive and almost 3 weeks wait
13 October 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We’re sorry to hear about the high delivery cost and the long wait you experienced. We truly appreciate you bringing this to our attention and will be reviewing our delivery process to help improve our service. We do hope your order was worth the wait!
Thank you for your valuable feedback,
Megan – Customer Care
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