The sales advisor (John), was extremely helpful and professional, made my experience easy and fuss free. Not over selling anything or overbearing, straight to the point and 100% about myself and my wi... See more
Company replied
Location
Switch locationUnit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB
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The lady who served / helped us was lovely and extremely knowledgeable. She led us through the different types of mattress from soft to hard with different spring set ups and even let us go past th... See more
Company replied
Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... See more
Company replied
Jonathon was very knowledgeable and attentive being able to answer all our queries about the bedroom furniture we wanted. The buying process was smooth and efficient.
Company details
About Bensons For Beds - Altrincham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, United Kingdom
- 1619282704
4.6
Excellent
352 reviews
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The staff were so helpful listening to…
The staff were so helpful listening to what your problem was and giving you good advice in picking the right mattress.
Would recommend Bensons to all my friends
7 February 2025
Reply from Bensons For Beds - Altrincham
We appreciate you recommending us! We're happy to hear that our staff provided helpful advice in choosing the right mattress to meet your needs.
Take care, Megan at Customer Care
Very helpful and friendly service and…
Very helpful and friendly service and advice which allowed us to take our time and make the right decision
Janet was amazing
3 February 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you found our service and advice helpful and friendly, allowing you to make the right decision. We appreciate your positive feedback, Megan at Customer Care
Deceived asthmatic!
I am asthmatic, so after reading some reviews about the mattress I wanted to buy, I visited my local store in Altrincham to decide if it was the right choice. I was told that reviews are mostly when people are not happy. As the mattress was on show in store and I was told that the "off gassing is just the fire retardant and all mattresses are sprayed with it"! I trusted the manager Chris who reassured me it was not an issue - even though I explained again I had Asthma. After 3 days of fully ventilating my spare room with open windows (even though it's so cold) - fans - the toxic smell is still so bad it has made me so wheezy and I can't risk sleeping on this mattress! I closed the windows overnight for 6 hours and the smell hit me again. I had to use 3 times my normal inhalor to stop the wheezing! I could have bought a similar mattress online, but I trusted the name of Benson! I am not willing to pay 10‰ of the price I paid when I clearly told more than 2 members of staff including the manager that I had health issues!!! Disgusted with the whole process!
31 January 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We appreciate you sharing your experience. We're sorry to hear the mattress's smell is causing you health issues, especially after discussing your asthma with our team. We'll address your concerns internally to ensure better support for customers with sensitivities. Thank you for your feedback, Megan at Customer Care
Knowledgeable and helpful store staff
Knowledgeable and helpful store staff. Accurate delivery information and excellent product.
12 January 2025
Reply from Bensons For Beds - Altrincham
We appreciate your positive feedback! We're happy to hear that you found our staff knowledgeable and helpful and that you received accurate delivery information.
Take care,
Megan at Customer Care
Great service
Great customer service from Chris very knowledgeable about the various mattresses he took time to show & explain also more importantly he listened to our needs & found us a suitable mattress.
27 January 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you received great customer service. It's wonderful that our team member was knowledgeable and attentive to your needs in finding a suitable mattress. We appreciate your feedback, Megan at Customer Care
The salesman was extremely helpful and…
The salesman was extremely helpful and polite. He made my day
17 January 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that our salesman was helpful and polite! Thank you for sharing your positive experience with us; we appreciate it. Take care, Megan at Customer Care
Everything was good.staff was si helpful
20 January 2025
Reply from Bensons For Beds - Altrincham
We appreciate you taking the time to share your feedback! We are so pleased to hear that our staff was helpful. Take care,
Megan at Customer Care
Walked into store and we were met by…
Walked into store and we were met by Jonathon , who was absolutely amazing- I am very fussy with beds and he was very patient and have to say he knew the perfect mattress that suited me !!
11 January 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you had such a positive experience in our store. It's great to know that our team member was able to assist you in finding the perfect mattress. Thank you for your feedback, Megan at Customer Care
Bed purchase
From the moment we stepped into our local store, Jack the sales person, was welcoming, patient and happy to answer any questions. He was a professional & courteous, making it a pleasant and stress free experience. His accurate guidance, enabled me to buy with confidence, the best bed to serve our needs. Given the high level of service, we will no doubt return for future business.
11 January 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that your in-store experience was pleasant! It's great to know the guidance you received allowed you to buy with confidence. We hope to welcome you back in the future, Megan at Customer Care
Horrrrrrrrrible quality!!!!!!
Horrrrrrrrrible quality!!!!!!
We bought a bedroom from Benson for beds a year ago, a few days ago we started smelling mold in our bedroom after inspecting the walls, carpet, window, curtains, and everything else in the room and finding nothing we started inspecting the bed and side tables and LOOOK AT THE HORRORS WE FOUND !!!!! HORRIBLE WOOD WITH MOLD SPOREA AND MOLDY FABRIC. This is a horror show. We’re expecting a baby soon and now we have to throw away a bedroom we paid almost €2k on !!!!!! Do not buy from this shop. Its a health hazard !!!! There is literally no mold anywhere else in the room and we keep a very neat clean house! We vacuum the bed frame from dust every week!!!! laaaaaast thing we expected was that we were sleeping on a mold bomb!
12 January 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We are very sorry to hear about the mould issue you discovered with your bedroom furniture and the impact this has on your family, especially with your baby on the way. We appreciate you bringing this to our attention, Megan at Customer Care
Tempur mattress
Purchased a Tempur mattress today from Altrincham. Excellent service and knowledge. We had done some research and our assistant totally put our minds at rest and confirmed our choice. Would definitely recommend.
Looking forward to a good nights sleep!
9 January 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We appreciate you choosing our Altrincham store for your Tempur mattress purchase. We are happy to hear that you received excellent service and found our team member's knowledge helpful in confirming your choice. We hope you enjoy many restful nights, Megan at Customer Care
Staff were great
Staff were great. We made it clear on arrival we wanted to be left alone. Got the info we needed. In & out in 60 mins
8 January 2025
Reply from Bensons For Beds - Altrincham
We're glad you enjoyed your experience with our staff and appreciated the efficient service. Thank you for your positive feedback and for taking the time to share.
Take care, Megan at Customer Care
Very good efficient and professional…
Very good efficient and professional service
7 January 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We appreciate your positive feedback! We are happy to hear that our team provided efficient and professional service. Thanks for choosing us, Megan at Customer Care
Helpful staff
Jack was really helpful in making sure we got the right bed. Didn't make us feel like he was trying to up sell us what we didn't need and helped us get the best price. Excellent range in the shop.
5 January 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you had a positive experience and that you found exactly what you were looking for. We appreciate you mentioning the excellent range we have in our shop and thank you for your feedback.
Take care,
Megan at Customer Care
Bensons for beds customer
Super service from the moment I walked into bensons for beds in altrincham !! I spoke to chris and I am happy with the time he took to find a mattress that felt comfortable for me !!
4 January 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear about the super service you received at our Altrincham location! It's great that our team member took the time to help you find a comfortable mattress.
Take care,
Megan at Customer Care
Janet
Asked if we wanted to try the sleep system before trying individual mattresses opted for medium tried several before we decided. No hard sell Thanks Janet
3 January 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you found the perfect mattress after trying our sleep system. We appreciate you mentioning the no-pressure environment we aim to provide for our customers. Take care,
Megan at Customer Care
The store were efficient
Staff listened to what I wanted and matched my needs perfectly without trying to oversell
1 January 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that our staff listened to your needs and provided the perfect match without overselling. Thank you for your positive feedback, Megan at Customer Care
Excellent shop lots of info and always…
Excellent shop lots of info and always happy to help, never pushy.
Delivery was super came on the date with phone calls about delivery beforehand. Very pleasant delivery people. This is our third mattress and bed we have had from Benson, we've never had a problem and feel if there was one it would be dealt with quickly.
23 December 2024
Unprompted review
Very friendly
Very friendly. Lots of help. Always happy to be yours customer. Thanks to Jack for the help. Will be back soon for the mattress 😁
17 December 2024
Poor Customer Serrvice
Despite them admitting their error in not collecting the old mattress they refused to do so without charging.
26 September 2024
Unprompted review
Reply from Bensons For Beds - Altrincham
Thank you for sharing your feedback John. We’re very sorry to hear about the issue with the mattress collection and the frustration caused by the additional charge. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. Your comments were escalated to the relevant team to which we reviewed and improved our processes.
Thank you,
Megan at Customer Care
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