Bensons For Beds - Altrincham Reviews 

Despite them admitting their error in not collecting the old mattress they refused to do so without charging.

Jonathan was very helpful and obliging. Gave me all the options in my price range on choosing a ottoman bed.

Very helpful not at all pushy salesman
Jack was such a lovely and knowledgeable guy.
Should be employee of the month

Excellent service from Janet sales assistant very knowledgeable. We came in to the shop to look at king size mattresses and spoke with Janet. We left and shopped at other places but came back later n the afternoon to place an order with her. Highly recommended 10/10

Jonathan was brilliant. We told him what we needed for our box room and type of bed we could have for our grandaughter as we were limited due to the space we had.
He showed us what was available and even said why have drawers if we couldn't open them. First class service will come back when we want another bed. Thank you.

Jonathan at the Altrincham store in Manchester was extremely helpful. He was so knowledgeable about the mattresses in store and was able to give his own personal experience of products to help us with our decision. He didn't crowd us whilst we were browsing, he introduced himself, pointed us in the right direction of what we were looking for and then gave us the space to test the mattresses and discuss our options. He was always on hand when we had any questions but wasn't pushy or overbearing. He was also really lovely with our two young daughters and made us feel really welcome. We would definitely return to this store based on Jonathan's service.

I took advantage of the agreement to change my mattress within 40 days. I chose a ortho mattress from the shop but after sleeping on it for a while It gave me backache. I had to call customer services as I completed my order on the Internet. They were super helpful as before and delivered me a new mattress which i chose in store the following week which is super comfy. The new mattress cost a little more and with 10%charge for swapping and cost of delivery came to about £100...well worth it as from anywhere I would have been stuck with a hard mattress with a duvet on the top.They have been brilliant on both occasions and all the staff have been helpful and pleasant. I would recommend Bensons to anyone willing to pay a little more for the best customer service.

Excellent service Nayla was very patient and knowledgable about the beds . This helped us make our choice and purchase

Andrij and Niala, were super helpful/knowledgeable on all the products and managed to find a super deal with a great ottoman divan and memory-foam mattress delivered within 5 days. Amazing thank you so much!

We walked all around to store looking at different size beds. When we spotted one we was interested wr called over a member of staff for help. She was very Very helpful and fully answered any Questions we had

Excellent service

Jonathan at the Altrincham branch was brilliant and made sure that I got the bed I really wanted at the right price.
He is really excellent very customer focused and dedicated ensuring customer satisfaction.

information, listened to my specific requirements.

Janet was very helpful. The sale was speedy and handled efficiently.

Purchased a firm Slumberland mattress from Bensons, within a month the mattress had dipped and was not providing any support. This was replaced with a replacement mattress and was advised on second mattress delivery, mattress will mold to your body and should be rotated frequently. I have followed the guidance and rotated every week initially then every month and tried to bare with it and give it time in case I had not given it chance previously. After sometime and constantly waking up suffering with back ache, this being my husband and myself I decided to get back in touch to say I was not satisfied. Again, had to send Bensons pictures as before showing dips on both sides of the mattress. This time Bensons said they would send a technician around to confirm the issue. I did not have an issue with this as I was confident the issues with the mattress were clear and couldnt see how they might disagree. Sadly the technician attended and measured the dips and said no issue. Bensons would expect the mattress to dip more than 3 cm's and won't exchange or refund. Apparently this does not get advised or advertised when purchasing and given that I tried to bare with the mattress I have now managed to fall into the bracket due to how long now we have had the mattress they would expect dip now to be 4 cm's. I am sorry when i spent a huge £700 on a firm mattress I do not expect it to sag AT ALL!!! and should be advertised as this would reduce waisting their time and their customers.
I am now going to end up £700 out of pocket as if the mattress is not replaced i will have to look at a new one as we cannot put up with this one. Previously would never have spent that much on a mattress but have though thinking i would get a really great mattress. Our previous mattress lasted 10 years before deciding to replace it and only cost between £300 to £400 and was not as bad as our current mattress after only 16 months. Aside from the dipping the mattress has no level of firm feel to it at all which initially is the main reason we bought this supposedly firm mattress, my husband suffers more from back ache than me and now that the firm feel has gone this is progressively getting worse. PLEASE MAKE SURE YOU ASK ABOUT HOW MUCH THE MATTRESS IS EXPECTED TO SAG, IF YOU LIKE A FIRM MATTRESS DONT BUY. IF YOU DONT LIKE TO THROW AWAY MONEY OR LIKE POOR SERVICE DONT BUY!!!!!

The staff in store were really helpful and gave valuable advice re the type of bed and height as it was for a very small adult . They both went the extra mile and I would highly recommend

We had a leisurely look around the Altrincham showroom before talking to a sales representative.
He was very well informed about beds, type of beds, mattresses, base units and headboards and nothing was too much trouble. The sales rep had a relaxed manner which made it easier for us to decide what we wanted.

Knowledgeable, friendly and helpful staff helped us choose the best options
Excellent customer service