Bensons For Beds - Ashford Reviews 

457
TrustScore 5 out of 5

4.9

Unit 1 Gallagher Retail Park, TN23 7DH Ashford, Kent, GB


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Rated 5 out of 5 stars

Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more

Company replied

Rated 5 out of 5 stars

Tom at Bensons for Beds Ashford was absolutely incredible at helping us from start to finish of our bed buying experience. We had a bit of a rough journey as we ordered a larger bed in the hope of be... See more

Company replied

Rated 4 out of 5 stars

The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... See more

Company replied

Rated 5 out of 5 stars

The buying process was great. Unlike online sellers, I could actually tried out all various type of beds before placing ordered. The salesman was attentive and not pushy at all. His knowledge regardi... See more

Company replied


Company details

  1. #75 of 228 best companies in Bedroom furniture shop
  2. #38 of 114 best companies in Bed shop
  3. #27 of 85 best companies in Bedding Shop
  4. #28 of 87 best companies in Mattress Shop

About Bensons For Beds - Ashford

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom

  • 1233646246

4.9

Excellent

TrustScore 5 out of 5

457 reviews

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4.9

All reviews

(457)

24,765 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from store to…

Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning.
Very pleased with our new bed and full size storage underneath. Very smooth operation to raise and lower the bed with remote control and also Manuel buttons on the side.
The store staff at Ashford were extremely helpful the day we ordered and would highly recommend this company. We’re very happy customers!

12 July 2026
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Reply from Bensons For Beds - Ashford

We're so pleased to hear about your excellent experience, from the helpful staff in our store to the smooth delivery and installation of your new bed. It's wonderful that our team provided such great service, even on a hot morning!

Rated 5 out of 5 stars

Fabulous experience 😁

Fabulous experience 😁
Very helpful knowledgable staff
Delivery was on time n very helpful and friendly
Thank you so much

10 July 2026
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Reply from Bensons For Beds - Ashford

We're so pleased to hear you had a fabulous experience! It's wonderful that our staff were helpful and knowledgeable, and that your delivery was on time, helpful, and friendly. Thank you so much for your kind words!

Rated 5 out of 5 stars

Communication was good knew about…

Communication was good knew about delivery times
Fast and efficient

10 July 2026
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Reply from Bensons For Beds - Ashford

We're so pleased you found our communication good regarding delivery times and that our service was fast and efficient. Thank you for your kind feedback!

Rated 5 out of 5 stars

Tom at Bensons for Beds Ashford was amazing!

Tom at Bensons for Beds Ashford was absolutely incredible at helping us from start to finish of our bed buying experience. We had a bit of a rough journey as we ordered a larger bed in the hope of being in our new house, when the sale fell through Tom was so understanding and helpful. We then finally got our new bed delivered to our existing house and it was too big to get up the stairs! So we went back to Tom who was brilliant and sorted us out with a smaller option of bed, added some extra pillows and we still received a refund! Couldn't fault him, he was amazing. The bed itself is stunning and just what we wanted, we have a tv bed and the surround sound system is second to none, my husband is very fussy when it comes to a decent sound system and he is very impressed!
Thank you Tom and thank you Bensons for Beds for being brilliant!!

11 May 2026
Unprompted review
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Reply from Bensons For Beds - Ashford

We are absolutely thrilled to hear about your incredible experience! It sounds like you had quite a journey, and we're so pleased that our team was able to provide such understanding and helpful service every step of the way. It's wonderful to know you're enjoying your stunning new bed and its impressive sound system. Thank you for sharing your fantastic feedback!

Rated 5 out of 5 stars

Helpful and knowledgeable

Friendly staff. Knowledgeable and friendly but not pushy. Good selection of beds and mattresses to look at in store.

7 July 2026
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Reply from Bensons For Beds - Ashford

We're so pleased you found our team friendly and knowledgeable without being pushy. It's wonderful to hear you appreciated the good selection of beds and mattresses in-store. Thank you for your kind feedback!

Rated 5 out of 5 stars

Wendy was fabulous

Wendy was fabulous. She was very knowledgeable and personable. She is a real credit to the store!

21 June 2026
Unprompted review
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Reply from Bensons For Beds - Ashford

We're so pleased our team provided a knowledgeable and personable experience. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Really nice people in-store when went…

Really nice people in-store when went in to look at beds and really easy to order online would highly recommend and will be buying again in future

20 June 2026
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Reply from Bensons For Beds - Ashford

We're so pleased you found our in-store team helpful and ordering online easy. We appreciate your recommendation and look forward to your next purchase!

Team Bensons

Rated 5 out of 5 stars

Great variety of beds & mattresses to…

Great variety of beds & mattresses to try out and excellent / no pressure service. Post sales communication and delivery was first class!

8 June 2026
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Reply from Bensons For Beds - Ashford

We're so pleased you enjoyed our variety and no-pressure service. We appreciate your kind words about our first-class post-sales communication and delivery!

Team Bensons

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. Grest staff in shop. Good updates on the statys of my order and excellent delivery service. Very good range of brands and choice.

22 May 2026
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Reply from Bensons For Beds - Ashford

We're so pleased you received excellent, friendly service from our staff and enjoyed our range of brands. We appreciate your kind words about our delivery service.

Team Bensons

Rated 5 out of 5 stars

Nice from start to finish

Nice from start to finish

17 May 2026
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Reply from Bensons For Beds - Ashford

We're so glad you enjoyed your experience with us. Thank you for the wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

The whole experience from the time we…

The whole experience from the time we walked into the store to when the bed was delivered and installed was excellent

31 May 2026
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Reply from Bensons For Beds - Ashford

We're so pleased to hear your entire experience, from store visit to delivery and installation, was excellent. Thank you!

Team Bensons

Rated 5 out of 5 stars

So Helpful & not pushy.

The lovely lady called Wendy was so helpful & informative about what I wanted, very Happy with whole experience of buying a new bed. Thank you.

27 May 2026
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Reply from Bensons For Beds - Ashford

We're so pleased you had a very happy experience finding your new bed. We appreciate your kind words about our team member's helpfulness and knowledge.

Team Bensons

Rated 5 out of 5 stars

10/10 from the moment we stepped in

Kaylee and her team were outstanding. Very accommodating and trusting. Recommended

28 May 2026
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Reply from Bensons For Beds - Ashford

We're so pleased our team was outstanding, accommodating, and trusting. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Sales & delivery team were both great

Really good advice and guidance.

Costs are always a consideration but we were given very good options in store

25 May 2026
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Reply from Bensons For Beds - Ashford

We're so glad our team provided excellent advice and options. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

The nicest staff in the Ashford store

The nicest staff in the Ashford store, Wendy in particular couldn't have been more helpful. She patiently showed me all the sofa beds in the store without even a hint of being irritated or too much trouble. The store didn't have the type of sofa bed I was interested in but I did buy an adjustamatic bed because I felt I could trust Wendy to give me the best advice. Thank you Wendy

19 March 2026
Unprompted review
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Reply from Bensons For Beds - Ashford

We're so pleased to hear about your positive experience at our store. It's wonderful that our team member provided such patient and helpful assistance, guiding you to find the perfect bed. We appreciate you sharing your kind words.

Team Bensons

Rated 5 out of 5 stars

The whole experience was easy from me…

The whole experience was easy from me walking into the store,telling the lady what I wanted how much i wanted to spend trying out the beds and then picking and paying then setting up a date for delivery.
Im certainly impressed with the customer service I received.
Delivery was in the time slot,delivery drivers were great.
I love my bed.
Thank you Benson for Beds.
I will certainly recommend them to my family and friends

14 May 2026
Unprompted review
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Reply from Bensons For Beds - Ashford

We're so pleased to hear that your entire experience, from visiting the store to the delivery of your new bed, was easy and positive. It's wonderful that you love your bed! Thank you for your recommendation.

Team Bensons - Jess

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