It's been so long I've forgotten her name but the lady who helped me find the right bed for me was both lovely, and helped me find exactly what I needed, I've never slept better. Great experience fro... See more
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Perfect customer care in store. Delivery men were lovely, friendly and polite. All the packaging was taken away. Perfect service and a wonderful new bed! Very happy indeed.
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
Company replied
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... See more
Company replied
Company details
- #78 of 229 best companies in Bedroom furniture shop
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #29 of 87 best companies in Mattress Shop
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.9
Excellent
484 reviews
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Sales & delivery team were both great
Really good advice and guidance.
Costs are always a consideration but we were given very good options in store
25 May 2026
Reply from Bensons For Beds - Ashford
We're so glad our team provided excellent advice and options. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Ashford
We're so glad you received a friendly welcome! Thank you for your positive feedback.
Team Bensons
The nicest staff in the Ashford store
The nicest staff in the Ashford store, Wendy in particular couldn't have been more helpful. She patiently showed me all the sofa beds in the store without even a hint of being irritated or too much trouble. The store didn't have the type of sofa bed I was interested in but I did buy an adjustamatic bed because I felt I could trust Wendy to give me the best advice. Thank you Wendy
19 March 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're so pleased to hear about your positive experience at our store. It's wonderful that our team member provided such patient and helpful assistance, guiding you to find the perfect bed. We appreciate you sharing your kind words.
Team Bensons
The whole experience was easy from me…
The whole experience was easy from me walking into the store,telling the lady what I wanted how much i wanted to spend trying out the beds and then picking and paying then setting up a date for delivery.
Im certainly impressed with the customer service I received.
Delivery was in the time slot,delivery drivers were great.
I love my bed.
Thank you Benson for Beds.
I will certainly recommend them to my family and friends
14 May 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're so pleased to hear that your entire experience, from visiting the store to the delivery of your new bed, was easy and positive. It's wonderful that you love your bed! Thank you for your recommendation.
Team Bensons - Jess
Reply from Bensons For Beds - Ashford
Love it when a plan comes together! 😊 Thanks for the great feedback!
Fantastic service in store and very…
Fantastic service in store and very well communication on when bed was arriving. Bed was up in minutes which was a surprise given its a mobility bed !
27 March 2026
Reply from Bensons For Beds - Ashford
That’s fantastic to hear! 😊 We’re delighted the in‑store service and delivery communication were spot on—and even better that your mobility bed was set up so quickly. Thanks for sharing your experience, and enjoy your new bed! 🛏️✨
A New Mattress
From purchase to delivery of the mattress Bensons could not have been more helpful.
6 May 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that you had such a positive experience with our service, from purchase to delivery. Thank you for your kind feedback!
Team Bensons
Very friendly kept in touch with me…
Very friendly kept in touch with me regarding an item i was after. Explained everything. Brilliant customer service.
5 May 2026
Reply from Bensons For Beds - Ashford
We appreciate you taking the time to leave us such a fantastic review! It's great to hear that you received brilliant customer service and were kept informed about your item.
From the moment i walked into the store…
From the moment i walked into the store i felt something different . the sales rep (Claire / Lauren ) can't really recollect her name pardon me was professional, helpful and very nice. She also gave me a lot of discount too. The delivery was seamless as well and they offer interest free installment payment
8 April 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for the lovely feedback! 😊 We’re so glad you felt that difference from the moment you walked in. It’s great to hear delivery was seamless too—and that our interest‑free options helped. Enjoy your new bed,
Megan | Customer Care Specialist
Good customer service
Good customer service. I was greeted on entering the shop and Wendy gave excellent service, very helpful and informative.
22 April 2026
Reply from Bensons For Beds - Ashford
Thank you! We’re glad you felt welcomed on arrival and that Wendy provided excellent, helpful, and informative service. We really appreciate your kind feedback,
Megan | Customer Care Specialist💜
The buying process was great
The buying process was great. Unlike online sellers, I could actually tried out all various type of beds before placing ordered. The salesman was attentive and not pushy at all. His knowledge regarding products and customers needs washing great.
The delivery team were great. I forgot their names otherwise would mention them here. They took off their shoes without asking handled the whole process with care
31 March 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for taking the time to share your experience. We’re pleased to hear that you valued being able to try the beds in store, and that our salesman provided attentive, knowledgeable support without any pressure. It’s also great to know the delivery team were polite, respectful, and handled everything with care — we’ll be sure to pass your comments on.
Thank you for your positive review – Lauryn at Customer Care 💜
Wendy was a very efficient in her…
Wendy was a very efficient in her sales techniques very happy with my purchase. Keep up the good work wendy
17 April 2026
Reply from Bensons For Beds - Ashford
Thank you for your lovely feedback! We’re so pleased to hear Wendy looked after you so well and that you’re very happy with your purchase — we’ll be sure to pass on your kind words to her. She’ll love hearing this!
Thank you for your positive review - Lauryn at Customer Care 💜
From the moment we stepped into Bensons…
From the moment we stepped into Bensons for Beds until the moment our bed was delivered we were delighted with all aspects of the transaction. Shop staff and delivery staff were all equally friendly and efficient.
11 April 2026
Reply from Bensons For Beds - Ashford
Really appreciate your review! It’s great to hear both our shop and delivery teams were friendly and efficient, making the whole process a delight.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist💜
Great experience overall
The support from Wendy was great. The whole experience was straightforward and quick but still very detailed and informative. We felt that there was excellent service and options were plenty and suitable for our requirements.
11 April 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that you found the service excellent, quick, detailed, and informative! It's great to know the options suited your needs and that the experience was straightforward. Thank you for your feedback.
Team Bensons
Was greeted when went into shop
Was greeted when went into shop, and we told tom we were only looking, so he left us to look.
Then about 20 minutes later he came and found us to make sure we were still ok.
Then he sorted out our purchase very professional.
12 April 2026
Reply from Bensons For Beds - Ashford
Thank you for your lovely feedback! We’re so pleased Tom gave you space to browse, checked in at the right time, and then took care of your purchase so professionally. We really appreciate you choosing us,
Megan | Customer Care Specialist!💜
Excellent Service and Smooth Buying Experience
I recently purchased a bed frame, mattress, and sofa bed, and had a great experience throughout the process. Kaylee was incredibly helpful and knowledgeable, taking the time to answer all my questions and guide me through the options to find what suited my needs best. Her friendly and professional approach made the whole experience smooth and enjoyable.
I’m really looking forward to my purchases arriving and seeing everything come together. Based on the service I received, I would definitely recommend shopping here!
4 April 2026
Reply from Bensons For Beds - Ashford
Sammy,
We appreciate you sharing your positive shopping experience! It's great to hear that you found our team member helpful and knowledgeable while selecting your new bed frame, mattress, and sofa bed. We're glad their friendly and professional approach made the process smooth for you. We hope you enjoy your new purchases!
- Jessica
Team Bensons
Amazing customer service at the Ashford Kent store
We received amazing customer service from Tom at the Ashford Kent store. Expert advice shared in a friendly way, it made our decision making so much easier, and fun! We're really chuffed with the new bed, safely delivered today. Thanks for the great service!
22 March 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for such a fantastic review! 😊 We’re thrilled to hear Tom at our Ashford Kent store made your experience so enjoyable—expert advice delivered in a friendly (and fun!) way is exactly what we aim for. We’re delighted you’re chuffed with your new bed and that delivery went smoothly. Thanks again for choosing us, and enjoy many comfy nights ahead,
Megan | Customer Care Specialist✨
Wendy at Ashford was really helpful in…
Wendy at Ashford was really helpful in finding the best bed for me and therefore saving me huge amounts of time and getting the right product for me. Excellent service 👍
3 April 2026
Reply from Bensons For Beds - Ashford
Thank you! Wendy will be delighted — we’re so glad she helped you find the perfect bed and saved you time 😊
Thanks again for your support — we truly appreciate it!
- Megan | Customer Care Specialist💜
Tom was very nice friendly told me…
Tom was very nice friendly told me everything about the bed how it works and the delivery what was going to happen and that I would get a text message and a phone call also about the extra care that I took out and how that works.
4 April 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're so glad that you found the information about the bed, delivery process, and extra care plan helpful and that you had a friendly experience. Thanks for your positive feedback!
Good customer service
2 April 2026
Reply from Bensons For Beds - Ashford
Thank you! 😊 We’re really pleased to hear you had good customer service. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
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