The guy, Zared, in the shop explained the best way to choose what mattress was correct for us. It made it easier to feel confident in getting the right one when it can be overwhelming with lots of c... See more
Location
Switch location(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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See what reviewers are saying
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider.... See more
Company replied
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... See more
Company replied
Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been he... See more
Company replied
Company details
- #79 of 228 best companies in Bedroom furniture shop
- #40 of 116 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Aylesford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, United Kingdom
- 1622478986
4.7
Excellent
325 reviews
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Would highly recommend
Would highly recommend . Fast service and great customer service . Both my purchases were quick and smooth .
Tom at the aylesford branch was so helpful .
20 August 2025
Reply from Bensons For Beds - Aylesford
We appreciate your recommendation and are so glad to hear that you experienced fast and great customer service. We're happy that your purchases were quick and smooth. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Aylesford
We're glad you found a good selection at a great price, and our salesperson was helpful. We appreciate your positive feedback, Megan at Customer care
Very good service on the shop and the…
Very good service on the shop and the delivery was excellent
13 August 2025
Unprompted review
Reply from Bensons For Beds - Aylesford
We appreciate your positive feedback! We're happy you received very good service and excellent delivery. Thanks for choosing us, Megan at Customer Care
Stuart was very helpful.
7 August 2025
Reply from Bensons For Beds - Aylesford
Thank you for taking the time to leave a review! We're so glad Stuart was able to assist you. Our team is dedicated to providing excellent service to all of our customers. We hope to see you again soon, Megan at Customer Care
Easy
The members of staff were funny and attentive. Weren't pushy whatsoever and were super knowledgeable and helpful. Would go there again and again for any future purchases.
22 July 2025
Reply from Bensons For Beds - Aylesford
Thank you for the positive feedback! We are thrilled to hear that our staff provided you with a fantastic experience. We pride ourselves on being knowledgeable and helpful without being pushy. We can't wait to see you again for your future purchases, Megan at Customer Care
Looking forward to our new mattress.
Tom at Aylesford was extremely helpful, knowledgeable and friendly. We were invited to take our time, ask as many questions as we liked. Everything was fully explained, without any pressure to purchase. We were given excellent advice and feel confident with our purchase.
20 July 2025
Reply from Bensons For Beds - Aylesford
Thank you for taking the time to leave such a positive review, we are thrilled to hear that you had a great experience with Tom at Aylesford! Our team is dedicated to providing exceptional customer service and we are so glad to hear that we were able to meet your needs. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Great service and pricing
I was very impressed with the service I received when visiting Bensons at Aylesford, Kent.
The salesperson (Vikki) was excellent. She was very patient, showing me numerous beds and explaining the pros and cons of each one. Testing them out proved her knowledge of the products to be spot on.
She answered all of my questions, but at no stage did she push me towards one model, and was very patient.
Having provided a full quotation, that included base and headboard, I left feeling far more informed than when I first went in.
It only took a couple of days to refine the quote and I then phoned through and ordered the bed.
Vikki was a shining example of how a sales person should be, professional, knowing her products inside out and non pushy.
Excellent service.
17 July 2025
Reply from Bensons For Beds - Aylesford
We are so glad to hear that you had a positive experience at Bensons in Aylesford, Kent! It's always our goal to provide excellent service and we are thrilled that Vikki was able to help you find the perfect bed. Thank you for giving us the opportunity to earn your business. We truly appreciate your kind words and look forward to seeing you again in the future. Sweet dreams in your new bed, Megan at Customer Care
This is simply based on the store…
This is simply based on the store experience as we have not received the bed yet.
Tom at the Aylesford Kent branch is an actual asset to the company.
He served my Mum last year and she purchased a bed with him and recommended that we went to see him and he did not disappoint.
He didn't pounce on us as soon as we entered the store but when we was ready he was there for us.
He knows his stuff and us very professional and made what can be a stressful purchase into an easy one.
Being in customer care myself, I feel that he should be promoted to train others in how to serve a customer (and I do not say this often).
Cannot wait for our new bed for our first home and will make moving in together exciting knowing that we will be having decent nights sleep in our super king;)
15 June 2025
Reply from Bensons For Beds - Aylesford
We appreciate you sharing your positive experience in our store. It's great to hear that a member of our team made your purchase easy and enjoyable. We're happy to know that their expertise and service stood out to you. We wish you many restful nights in your new bed, Megan at Customer Care
We went to the showroom twice
We went to the showroom twice, because we wanted to have a look at other places to make sure we got it right, the reason we went back to Bensons was the sales person we had was Tom he was very knowledgeable, answered our questions honestly, was not pushy, but very patient as my husband and I had very different ideas, with Tom’s help we ordered a bed, and both very pleased we did. Looking forward to it arriving.
14 June 2025
Reply from Bensons For Beds - Aylesford
We appreciate you sharing your experience. We are happy to know that our team member's knowledge and patience helped you find the perfect bed despite differing preferences. We're delighted you're pleased with your purchase- We cant wait for you to receive it, Megan at Customer Care
Being helpful
We were not pressurised, very helpful information given when we asked a question. No trouble too much.Would recommend without hesitation.
7 June 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that you felt comfortable and well-informed during your visit. It's great to know our assistance was helpful, and we appreciate your recommendation!
Thank you, Megan at Customer Care
Delighted with service,product and delivery
From start ( with Vicky at Aylesford) to finish at delivery we cannot fault Bensons.Brilliant service, great new bed at great price. Thank you Bensons
29 May 2025
Unprompted review
Reply from Bensons For Beds - Aylesford
We're happy to hear that you had a brilliant experience with us, from start to finish! Thank you for acknowledging the great service and value. We appreciate you- Megan at Customer Care
Great experience purchasing and…
Great experience purchasing and delivering products. Do recommend, great customer experience.
20 May 2025
Unprompted review
Reply from Bensons For Beds - Aylesford
We appreciate you recommending us and are happy you had a great experience purchasing and receiving our products. Thanks for your positive feedback, Megan at Customer Care
Helpful staff with clear advice and no pressure !
Our Sales Lady, Vikki, helped us find the bed that was right for us without once making us feel under any obligation to buy.
A very profession service !
Thank you Vikki.
15 May 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that you felt no pressure during your bed selection. It's wonderful you received professional service and found the perfect bed for your needs. Thank you for your positive feedback, Megan at Customer Care
Skilled salesman with the right balance
The salesman was unobtrusive so we didn’t feel pressured. He was helpful and guided us skilfully to the best options for us, giving us pros and cons of each product we showed interest in. We had intended it to be a research trip and not to actually buy that day. However we left very happily having bought a new bed mattress and headboard so full marks to a skillful salesman. He got the balance just right
18 May 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that the salesperson provided such helpful guidance without pressure. It's great to know that the information shared helped you find the perfect bed and headboard. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Aylesford
We appreciate you sharing that our staff was helpful and friendly! We are happy to know we assisted you well. Take care, Megan at Customer Care
The Salesperson knew her stuff
The Salesperson knew her stuff. Was very helpful and made it easy to make a choice.
16 May 2025
Reply from Bensons For Beds - Aylesford
We are thrilled that our salesperson was knowledgeable and helpful in your decision-making process. We pride ourselves on making your experience a seamless one. Thank you for the positive feedback!
The sales advisor was kindly towards my…
The sales advisor was kindly towards my children who were a bit rowdy!
25 April 2025
Reply from Bensons For Beds - Aylesford
We are so thrilled to hear that our sales advisor showed kindness towards your rowdy children! We strive to make all of our customers feel welcome and comfortable. Thank you for your review! #happykids #happycustomers
Reply from Bensons For Beds - Aylesford
Thank you for taking the time to share your positive experience with us! We are glad to know that our service was helpful to you. It was a pleasure assisting you.
Sleep well, Team Bensons💜
Very responsive staff
26 April 2025
Reply from Bensons For Beds - Aylesford
Thank you for the kind words about our staff! We pride ourselves on providing prompt and attentive service to all of our customers. We hope to see you again soon!
Sleep well, Team Bensons💜
Very good customer service
Very good customer service, lots of choices of beds went to buy my daughter beds she had fun choosing her bed.
18 April 2025
Reply from Bensons For Beds - Aylesford
Thank you for your amazing review! We're thrilled to hear that you and your daughter had a great experience choosing her bed at our store. Our top priority is always providing excellent customer service and a wide variety of options. Thank you for choosing us for your bed needs! - Team Bensons 💜
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