It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... See more
Company replied
Location
Switch locationUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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See what reviewers are saying
An over all great experience. From Marcus in the store to the guys delivering. Kept informed through out. Marcus was extremely helpful explaining as we tried several mattresses. Delivery drivers wer... See more
They come highly recommended especially the Bedford branch From the onset they were very helpful. They listened to what we required and made excellent recommendations. Kept us updated about the deli... See more
Company replied
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... See more
Company replied
Company details
- #78 of 229 best companies in Bedroom furniture shop
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #29 of 87 best companies in Mattress Shop
About Bensons For Beds - Bedford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, United Kingdom
- 1234419486
4.8
Excellent
377 reviews
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Great customer service from Daria and…
Great customer service from Daria and Marcus at the Bedford branch. Both were very helpful. Marcus in particular was very patient as he explained the different types of mattresses to me as I tried them out and then said I should go away, think about it and come back and try again which I did. The staff also helped me in organising disposal of my old mattress and when I needed to alter my delivery date, it was not a problem. When I cancelled my first order because I had changed my mind, the main office gave a refund immediately.
My new mattress arrived on time and the two delivery men Ricardo and John were very helpful, polite and courteous.
Go and visit this company if you are thinking about getting a new mattress.
29 August 2025
Reply from Bensons For Beds - Bedford
We're happy to hear about the great customer service you received at the Bedford branch. It's wonderful that our team was helpful and patient while assisting you with your mattress selection and disposal. We appreciate your recommendation and are glad the delivery went smoothly.
Take care,
Megan at Customer Care
Very good customer service
Very good customer service and very nice store experience as well. We ended up buying a mattress and are awaiting its delivery soon.
5 September 2025
Reply from Bensons For Beds - Bedford
We're happy you had a positive experience in our store and that our customer service met your expectations. We appreciate your purchase and hope you enjoy your new mattress Mr Singh, Megan at Customer Care
Reply from Bensons For Beds - Bedford
We're happy to hear that you found what you wanted quickly. Thank you for your feedback; we appreciate it greatly.
New mattress
We went into explore buying a new mattress and left having bought one. The young man who served us, Farai, was very helpful and knowledgeable.
All in all excellent service.
20 August 2025
Unprompted review
Reply from Bensons For Beds - Bedford
We're happy to hear that you found what you were looking for! It's great to know that our service and expertise were helpful during your mattress purchase. Thank you for your positive feedback, Megan at Customer Care
We had great experience.
We had great experience, sales person was very kind and helpful.
Beds choice could be more.
13 August 2025
Reply from Bensons For Beds - Bedford
We're glad you enjoyed your experience with our sales team! We appreciate your feedback regarding the bed selection, and we'll consider expanding our choices.
Thank you, Megan at Customer Care
Visited Bensons at Bedford for mattress…
Visited Bensons at Bedford for mattress and there are wide variety.
Mr. Maz was very helpful and showed all the mattresses and explained the pros and cons of each .
We could lie on different mattresses and could select the mattress.
12 August 2025
Reply from Bensons For Beds - Bedford
We're happy to hear that you found a wide variety of mattresses during your visit to our store. We're glad that our team member was helpful in showing you our selection and explaining the features of each mattress, so you could select the perfect one.
Thank you, Megan at Customer Care
Friendly salesman and very…
Friendly salesman and very knowledgeable, and provided a quote that was better than my first
7 August 2025
Reply from Bensons For Beds - Bedford
Thank you for your positive review! We pride ourselves on having a friendly and knowledgeable sales team, and we are thrilled that we were able to provide a better quote for you. We hope to continue exceeding your expectations in the future, Megan at Customer Care
Great service found what we need with…
Great service found what we need with the help of Elizabeth
8 August 2025
Reply from Bensons For Beds - Bedford
Thank you for your kind words! We strive to provide exceptional service and we are thrilled that Elizabeth was able to assist you in finding exactly what you needed. We appreciate your support and hope to see you again soon, Megan at Customer Care
Put customer first
Sales rep was informing helpful and gave advice when asked. Great service.
1 August 2025
Reply from Bensons For Beds - Bedford
Thank you for leaving a positive review! Our sales team takes pride in providing helpful advice to our customers. Glad you had a great experience with us. We look forward to seeing you again soon, Megan at Customer Care
Reply from Bensons For Beds - Bedford
Thank you for your feedback! We are thrilled to hear that our team was able to assist you from start to finish. We always strive to provide exceptional service to our customers. Thank you for choosing our business, Megan at Customer Care
Reply from Bensons For Beds - Bedford
We're thrilled to hear that our team was able to assist you and make your experience a positive one. We strive to provide excellent customer service and we're glad it was reflected in your experience. Thank you for choosing our business, Megan at Customer Care
Friendly informative sales person…
Friendly informative sales person without being pushy .
8 July 2025
Reply from Bensons For Beds - Bedford
Thank you for your kind words! We're so glad to hear that our salesperson provided a positive and informative experience. We pride ourselves on creating a no-pressure environment for our customers. See you again soon, Megan at Customer Care
Good choice
Good choice, Maz very helpful and knowledgeable, good price and good follow up
3 July 2025
Reply from Bensons For Beds - Bedford
Thank you for your review! It was a pleasure seeing you and we are glad to hear that Maz was helpful and knowledgeable. We always strive to provide competitive prices and excellent follow-up. We appreciate your business and hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Bedford
Thank you for your kind words! Our team strives to provide excellent service and we're delighted to hear that our staff member exceeded your expectations. We appreciate your support and hope to see you again soon, Megan at Customer Care
Marcus was extremely knowledgeable and…
Marcus was extremely knowledgeable and helpful, went above and beyondI thought he was a character with a real likability about him.
30 June 2025
Reply from Bensons For Beds - Bedford
Thank you so much for your kind words! Our team takes great pride in providing exceptional service, and it's fantastic to hear that Marcus exceeded your expectations. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Bedford
Thank you for your positive feedback! Our team takes pride in providing knowledgeable and helpful service to all our customers. We're glad that you had a great experience with our assistant and hope to serve you again soon,
Megan at Customer Care
Great choice of mattresses
Great choice of mattresses in the Bedford showroom, including the Simba and Tempur mattresses we hoped to try out.
27 June 2025
Reply from Bensons For Beds - Bedford
Thank you for choosing to visit our Bedford showroom! We are so glad to hear that you were able to find the perfect mattress options, including Simba and Tempur, to try out. We appreciate your support and hope you enjoy your new mattress! Take care, Megan at Customer Care
Friendly salesman
17 June 2025
Reply from Bensons For Beds - Bedford
Thank you for your lovely 5 star review Mr Youngman. Thank you for choosing us, Megan at Customer Care
Had a bad experience in the Milton…
Had a bad experience in the Milton Keynes store where a staff member followed me round clicking her fingers but the manager in the Bedford store helped me to choose the perfect beds and mattresses for my guest room.
3 December 2024
Reply from Bensons For Beds - Bedford
We appreciate you sharing your experience. We're sorry to hear about the issue you encountered at one location. We're glad the team in Bedford was able to provide a positive experience and assist you in finding the perfect items. Thank you for giving us a second chance, Megan at Customer Care💜
Great conpany
Great product, delivered exactly when they said they would and by a lovely team.
29 May 2025
Reply from Bensons For Beds - Bedford
We appreciate your positive feedback! We are so glad you are happy with the product and our team's delivery service. Thanks for choosing us, Megan at Customer Care
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