Delivered within the time slot given , called to give 5 minute notice. They didn’t unfortunately check the plastic packaging was clean and left me with a black sticky stain to try and remove from the... See more
Location
Switch locationUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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See what reviewers are saying
I went into store and wasn’t really sure what I was looking for. I explained my situation to the member of staff who was helping me and she showed me some options. Once I’d decided on a frame she left... See more
Company replied
We called into the bishop auckland store over the weekend and purchased a bed, mattress and childs mattress. We were greeted by a staff member (steph) who was really knowledgeable on the products and... See more
Company replied
We bought a new bed and matress from Bensons 8 years ago, Now time to change the matress. Called into a local outlet, used the comfort fitting system. Tested a few beds, found the right one. Got a... See more
Company replied
Company details
- #74 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #27 of 87 best companies in Bedding Shop
- #27 of 86 best companies in Mattress Shop
About Bensons For Beds - Bishop Auckland
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, United Kingdom
- 1388606572
4.9
Excellent
309 reviews
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Delivered within the time slot given
Delivered within the time slot given , called to give 5 minute notice. They didn’t unfortunately check the plastic packaging was clean and left me with a black sticky stain to try and remove from the stair carpet
14 August 2026
May use AI-assist with repliesRead more
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The staff in store were great
The staff in store were great, particularly Jasmine who helped us choose the right mattress for us.
27 July 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your lovely feedback! We're delighted to hear that our team provided such a great experience, and we'll be sure to pass your kind words on to Jasmine. It's wonderful to know she helped you find the right mattress, and we hope you enjoy many comfortable nights ahead😊
- Megan | Customer Care Specialist
Smooth process throughout and helpful…
Smooth process throughout and helpful staff. Happy with new mattress. Delivery service was good too
25 July 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your wonderful review! We're delighted to hear that everything went smoothly from start to finish and that our team was helpful throughout your journey with us.
Thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights on your new mattress! 😊
New bed and mattress
I ordered a double bed and mattress for a spare room. It was delivered within a week . The delivery men were polite and courteous Very good service overall. I look forward to my first house guest’s comments when they use the bed for the first time.
25 July 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your lovely review! We're delighted to hear that your new double bed and mattress were delivered within a week and that our delivery team were polite and courteous throughout the process.
Thank you for choosing Bensons for Beds. We truly appreciate your support and hope to assist you again in the future😊
First time bed buyer
I went into store and wasn’t really sure what I was looking for. I explained my situation to the member of staff who was helping me and she showed me some options. Once I’d decided on a frame she left me to test out different mattresses. It was simple to find what I wanted and everything was explained to me while I was sorting out finance options. I’m just waiting on my new bed being delivered now as it won’t be ready until September (thats the only down side)
19 July 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to help you explore options and find the perfect frame and mattress. We understand waiting for your new bed can be a downside, and we appreciate your patience.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service from the two ladies!
18 July 2026
Reply from Bensons For Beds - Bishop Auckland
We are so pleased to hear that you received excellent service from our team. We truly appreciate your kind words and positive feedback!
Team Bensons
Excellent service from initial purchase…
Excellent service from initial purchase in store to communication from aftersales and delivery. Would definately use again.
16 July 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased you received excellent service from your initial purchase in-store to the communication from our aftersales team and delivery. It's wonderful to hear you would definitely use us again. Thank you for your kind feedback!
Team Bensons
Helpful Assistant Steve who was able to…
Helpful Assistant Steve who was able to assist us in purchasing a bed that suited our requirements without any sales pressure. Very professional, personal service.
7 July 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased you received professional and personal service from our assistant. It's wonderful to hear they helped you find a bed that suited your requirements without any sales pressure.
Fantastic staff, great service and one of rhe best customer experiences ive had in a shop.
We called into the bishop auckland store over the weekend and purchased a bed, mattress and childs mattress. We were greeted by a staff member (steph) who was really knowledgeable on the products and was great help selecting the right products but was also fantastic with our little girl, she was brilliant the whole time we were there with us and our little girl who took a liking to her. Nothing was too much hassle and made it so much easier for us, one of the best store experiences ive had in a long time.
5 July 2026
Reply from Bensons For Beds - Bishop Auckland
We are so pleased to hear about your excellent experience in our store! It's wonderful that our team member was so knowledgeable and helpful, making your shopping experience enjoyable for both you and your little one. Thank you for your kind words.
The A team
From my visit to Bensons at Bishop Auckland, ordering what I wanted from Gemma, delivery, taking away my old bed and having my new bed assembled where I needed it, in spite of really awkward stairs to manoeuvre furniture up and down it was no problem to the two delivery guys Andy Mac and Andy P - they were fantastic. I couldn’t have wished for anyone better.
8 July 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided great service from ordering to delivery and assembly, even with challenging stairs. We're glad our delivery team was fantastic!
Paul and Lewis !
Paul and Lewis !
What a team
Great guys who kept us updated, turned up on time ..... assembled everything and cleaned up a treat.
Well mannered super friendly helpful delivery team - a rare thing these days .
Well done Paul and Lewis and Bensons for beds - 10/10 brilliant service
Thankyou
8 July 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear about your excellent experience with our delivery team! It's wonderful that they kept you updated, were punctual, and left everything tidy. We appreciate your kind words about their friendly and helpful service.
Very good customer service
Very good customer service, I was kept informed during the whole process. We didn’t have to wait for delivery too long either. Very happy with my new divan and mattress. Will use again.
5 July 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear you received very good customer service and were kept informed throughout the process. It's wonderful that delivery was quick and you are happy with your new divan and mattress!
very simple and easy for me to order…
very simple and easy for me to order and i like the fact my old mattress will be recycled
8 July 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased you found the ordering process simple and easy, and we're glad you appreciate our mattress recycling service. Thank you for your feedback!
Everything was spot on from ordering to…
Everything was spot on from ordering to when goods were delivered
5 July 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear that everything was spot on from your order to the delivery of your goods. Thank you for your feedback!
When we entered the store we were…
When we entered the store we were greeted by a member of staff in a friendly manner who came across as knowledgeable and professional. After explaining the benefits of the beds that we were considering she left us to our own devices to peruse while being on hand with further information when required.
2 June 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear you were greeted in a friendly manner and found our staff knowledgeable and professional. It's wonderful that you felt comfortable to browse while knowing assistance was available.
They made the complicated process of…
They made the complicated process of choosing and installing the right bed for an elderly lady seamless
3 July 2026
Reply from Bensons For Beds - Bishop Auckland
We're so happy we could make the process of selecting and installing a bed easier for the elderly lady. We appreciate your kind words!
From going to the shop to them delivery…
From going to the shop to them delivery was 5 star would highly recommend to friends and family Thankyou
24 June 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear that your experience, from visiting our shop to delivery, was 5-star! Thank you for your kind words and recommendation.
Team Bensons
Great service well informed happy to…
Great service well informed happy to help very nice staff would definitely recommend
26 June 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased you received great service and found our staff very helpful. Thank you for your recommendation!
Team Bensons
From initial questions to the beds…
From initial questions to the beds delivery we were kept informed of progression of the order and delivery All the staff we had dealings with were polite and friendly with good knowledge of the product A pleasure to deal with Thank you
24 June 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're so pleased you were kept informed from start to finish and found our staff polite, friendly, and knowledgeable. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Bishop Auckland
We are so pleased our team was helpful. We appreciate your kind words!
Team Bensons
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