From going into the store to receiving my bedroom furniture I was kept informed. The delivery went smoothly and the two lads Elliott and Simon rang me to let me know they were on their way. My house w... See more
Company replied
Location
Switch locationUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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See what reviewers are saying
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... See more
Company replied
Good service from. The team at Bishop Auckland Plenty of updates for when the new bed got delivered...great communication. Delivery men were exceptional. Would recommend
Company details
- #79 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #29 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Bishop Auckland
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, United Kingdom
- 1388606572
4.9
Excellent
324 reviews
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Staff member who served us was very…
Staff member who served us was very nice and informative
7 November 2025
Reply from Bensons For Beds - Bishop Auckland
We’re delighted to hear our staff member provided such friendly and informative service.
Thank you for your positive review Dave– Lauryn at Customer Care 💜
Visited your Bishop Auckland store to…
Visited your Bishop Auckland store to purchase a divan base. Service was brilliant , very helpful and friendly. Did t feel any pressure at all from the lovely lady who dealt with us.
29 October 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you received brilliant service at our Bishop Auckland store while purchasing a divan base. We appreciate your positive feedback regarding our friendly and helpful team.
Megan at Customer Care
Helpful friendly staff
We were given time to look around the store try beds and discuss most appropriate options for our needs.
Steve was very knowledgeable helpful
23 October 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you had time to explore options and discuss your needs. We appreciate your kind words about the helpful assistance you received during your visit.
We're always here if you need anything else,
Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
We appreciate your kind words! We are so glad that you found our service helpful and friendly; it was a pleasure serving you!
Looking forward to welcoming you back soon,
Megan at Customer Care
Gemma gave us the information we needed…
Gemma gave us the information we needed to choose the right beds and mattress'
19 October 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that the information provided helped you choose the right beds and mattresses. Thank you for your positive feedback; we appreciate it. – Lauryn at Customer Care 💜
From buying to delivery the dream team…
From buying to delivery the dream team of Gemma, Jamie and Steven excelled on all levels Thanks
9 October 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that your experience, from purchase to delivery, was excellent. Thank you for your positive feedback; we appreciate it greatly! – Lauryn at Customer Care 💜
The young lady serving us was great …
The young lady serving us was great very very helpful and knew how to treat potential customers
18 October 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that the staff member was very helpful and knew how to treat potential customers. We appreciate your positive feedback!
Thank you for your review – Lauryn at Customer Care 💜
On entering the shop I was very well…
On entering the shop I was very well looked after and explained the different types of beds. The apperiates used for deciding which beds to select is exceptional. I could not fault the service and also the delivery which was spot on and everything went to plan. Top marks. I give Bensons beds top marks.
18 October 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you were well looked after in our shop and found the bed selection process exceptional. It's great to know the delivery went smoothly and according to plan. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Very Friendly
Very Friendly , well informed and knowledgeable staff .
Plenty of choice with many options.
13 October 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you found our staff friendly, well-informed, and knowledgeable. We're also glad you appreciated the variety of choices available.
Looking forward to seeing you again!
Megan at Customer Care
Excellent and supportive service.We purchased a new bed a couple of…
We purchased a new bed a couple of months ago and were really impressed with the service and product. I returned to buy some new pillows and received equally great service from different staff. The product range was great and I was given plenty of time to try out the samples before choosing.
12 October 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you were impressed with our service and products during both of your visits. It's great to know you had plenty of time to explore our range before choosing your new pillows. Thank you for your feedback. – Lauryn at Customer Care 💜
Very helpful and friendly staff.
Very helpful and friendly staff.
Well laid out store
Everything fully explained.
22 September 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We appreciate your feedback and are happy to hear that our staff were helpful and friendly, and that you found the store well laid out.
Thank you,
Lauryn at Customer Care
Steve was very helpful and informative…
Steve was very helpful and informative without being pushy which for me is what a good salesperson should be like
13 September 2025
Reply from Bensons For Beds - Bishop Auckland
Thank you for sharing your positive experience, we strive to provide exceptional customer service without being pushy. We appreciate your support and look forward to serving you again in the future.
I told the lady sales person what I was…
I told the lady sales person what I was looking for, she showed me several options to choose from at various price ranges and I was served quickly and efficiently.
11 September 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you were shown a variety of options and served quickly and efficiently. We appreciate you taking the time to leave us this positive feedback!
Best Wishes,
Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
We are happy Steph helped you! Thank you so much for your review.
Take care,
Megan at Customer Care
Looking forward to a good nights sleep
I used the bed tester in the branch to establish which mattress was the best for me.
Was quite shocked to see a medium suited me better and was more comfy in comparison to me always purchasing s firm mattress.
Definitely recommend using the mattress tester for any new purchase 👍
6 September 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that the mattress tester helped you find the perfect fit! It's great you discovered a medium mattress offered better comfort than your usual firm choice. Thanks for your recommendation; we appreciate your positive feedback. Take care, Megan at Customer Care
Best for Beds
I’ve bought several beds and mattresses from Bensons for Beds now, I wouldn’t go anywhere else. Always good quality and so comfortable. Jasmine always goes out of her way to do her very best for customers, gives good advice and answers any questions I have, she is a credit to the company 😁
31 August 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you consistently choose us for your beds and mattresses! It's great to know you find our products comfortable and of good quality. We appreciate your kind words, Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
We appreciate you sharing your experience! We are so glad you found our staff helpful, knowledgeable, and efficient.
Take care,
Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Delivered when they said it would be. Drivers very professional and respectful of my property. Would recommend company
26 August 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you received excellent service from beginning to end! We appreciate you mentioning our professional drivers and on-time delivery. Thank you for your recommendation, Megan at Customer Care
Sales lady Jasmine Dunn
Sales lady - Jasmine Dunn - was excellent. Highly professional, friendly and knowledgeable.
28 August 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback with us. Take care, Megan at Customer care
Mucky mattresses and poor customer service
Really poor customer service I’ve received today from the Bishop Auckland branch. Arrived at 5:30 (knowing that the store would be closing in 30 minutes). We arrived and the doors were locked and the sales advisor seemed most annoyed that a potential customer would have wanted to visit the store during store hours! His demeanour was unprofessional and was constantly sighing, he asked us what we were looking for and once we said we were interested in a tv bed he couldn’t be bothered and went to sit down!!! The overall atmosphere was incredibly uncomfortable and you could clearly see that this individual could not be bothered. I would also like to add that the point of sale cardboard advertisements had been chucked in the middle of the showroom - really good first impression for a customer (not). The mattresses were really grubby and in need of an update, there was a dark stain on one of the tv bed mattresses that was a massive turn off for us. I will not be purchasing from Bensons for Beds.
25 August 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We appreciate you taking the time to share your experience at our Bishop Auckland branch. We're sorry to hear that the service and store presentation did not meet your expectations. We'll address your concerns regarding the team's behaviour and the showroom's condition to ensure a better experience for our customers.
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