From going into the store to receiving my bedroom furniture I was kept informed. The delivery went smoothly and the two lads Elliott and Simon rang me to let me know they were on their way. My house w... See more
Company replied
Location
Switch locationUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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See what reviewers are saying
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... See more
Company replied
Good service from. The team at Bishop Auckland Plenty of updates for when the new bed got delivered...great communication. Delivery men were exceptional. Would recommend
Company details
- #79 of 228 best companies in Bedroom furniture shop
- #42 of 116 best companies in Bed shop
- #29 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Bishop Auckland
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, United Kingdom
- 1388606572
4.9
Excellent
324 reviews
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Instore service was excellent and…
Instore service was excellent and professional, especially Jasmine
19 March 2025
Reply from Bensons For Beds - Bishop Auckland
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Bishop Auckland Team
Reply from Bensons For Beds - Bishop Auckland
Thank you again for the great review!
Reply from Bensons For Beds - Bishop Auckland
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Sleep well, Megan at Customer Care
Bed buying
Bought two beds from Bensons, staff were friendly and helpful. Beds look to be good quality. No hassle simple process!
12 February 2025
Reply from Bensons For Beds - Bishop Auckland
We appreciate you sharing your experience. We're happy to hear our staff was friendly and helpful, making the process simple. We hope you enjoy the new beds! Take care, Megan at Customer Care
Competitive Pricing
Bought an EVA mattress with 2 pillows during a 20% off promotion. Very happy with the price. Staff were friendly and helpful. I was given a date for collection 4 weeks later and the mattress arrived exactly on that exact date, at the shop, for me to collect. Only reason that I haven’t given 5 stars is that (1) during purchase, Bensons For Beds weren’t able to take payment from my credit card (I checked later with my credit card company who told me that the problem was with Bensons For Beds) so I had to pay using a debit card (2) my selection of pillows didn’t arrive … I was able to pay £10 extra to select a couple of nicer pillows though. All in all, I was happy ! Thanks !
8 February 2025
Reply from Bensons For Beds - Bishop Auckland
We appreciate your purchase of the EVA mattress and pillows. We're happy the price and staff were helpful and that your mattress arrived on time. We regret the payment issue and that your original pillow selection was unavailable. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
We appreciate your positive feedback! We are happy our staff was helpful and provided great customer service. Take care, Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
We appreciate your positive feedback! We are so glad you found our staff excellent and your buying experience enjoyable.
Take care, Megan at Customer Care
Friendly efficient service..mattress is…
Friendly efficient service..mattress is excellent very firm and comfortable
17 October 2024
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you found our service friendly and efficient, and that you find the mattress very firm and comfortable. Thank you, Megan at Customer Care
Very pleasant and knowledgeable…
Very pleasant and knowledgeable salespeople. Good offers.
24 January 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you found our salespeople pleasant and knowledgeable and that you were satisfied with our offers. Thank you for your positive feedback, Megan at Customer Care
Very friendly and helpful staff
22 January 2025
Reply from Bensons For Beds - Bishop Auckland
We appreciate you sharing! We are so glad that our staff was friendly and helpful during your visit with us.
Take care,
Megan at Customer Care
Showroom spacious
Showroom well laid out so my wife could get around on her disability scooter and plenty of beds on show.
Staff were very helpful.
19 January 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that our showroom's layout suited your needs and that our staff were helpful. Thank you for your positive feedback; we appreciate it! Take care,
Megan at Customer Care
Worth the visit.
The bishop Auckland shop staff where most helpful. When ask if I needed help I reply not at the moment, as I prefer to look around on my own which I was left to my own devices. On finding the mattress that met my requirements, they could not have been more helpful. My purchase was completed and relevant information regarding delivery was handed over. The four star rating is because of the £49 delivery charge. This was not displayed anywhere in store that I could see and only found out on my purchase. It almost wiped the sale price of the mattress. I would expect this to be display on ticket pricing on all sales. Not to be informed as you sit doing the purchase. Overall from purchase to delivery I have no other observations.
10 December 2024
Reply from Bensons For Beds - Bishop Auckland
We appreciate your feedback regarding the helpful service at our Bishop Auckland shop. We're glad the staff assisted you in finding the right mattress. We'll review the clarity of our delivery charge information in-store to ensure it's more visible for our customers. Thank you for bringing this to our attention, Megan at Customer Care
Visit to Bensons Bishop Auckland
Helpful and informative advice was provided by Lynne who was the sales person facilitating our purchase.
4 January 2025
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that the advice you received during your purchase was helpful and informative. We appreciate you taking the time to share your positive experience! Take care,
Megan at Customer Care
Nice clean store well set out and the…
Nice clean store well set out and the staff was very friendly
6 January 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We appreciate your positive feedback! We're happy you found our store clean, well-organized, and our staff friendly. Thanks for your support, Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that our assistant was helpful. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Sneaky Delivery Charge!
The sales person was friendly and knowledgeable. However, at no time did he mention the delivery charge of £59 which we didn't notice until we had got home and made the purchase. We felt that this was a deliberate tactic and left us with a "bad taste in our mouth". Not sure we'll be back.
30 December 2024
Reply from Bensons For Beds - Bishop Auckland
We appreciate your feedback. We're sorry to hear about the unexpected delivery charge and the negative impression it created. We aim for transparency and will address this internally to ensure a better experience in the future.
Take care,
Megan at Customer Care
Very good service and was explained all…
Very good service and was explained all about the products
Ended up buying one bed set of pillows and a mattress
31 December 2024
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you found our service very good and informative. We appreciate you choosing our bed set, pillows, and mattress. Thanks for your feedback, Megan at Customer Care
Brilliant service provided
Brilliant service provided. All options were explained to us so that we got the exact bed we wanted and needed.
30 December 2024
Reply from Bensons For Beds - Bishop Auckland
We appreciate your fantastic feedback! We're happy to hear that our service helped you explore all options to find the exact bed you wanted and needed.
Take care, Megan at Customer Care
From store purchase to home…
From store purchase to home delivery,all staff were excellent.
12 December 2024
Unprompted review
We got great service from Jasmine.
29 November 2024
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